So do I understand it right that....this is how it happens? :
You are a hacker.
You buy 2 Diablo III accounts.
One in location X. (Let us call it acc1)
One in location Y. (Let us call it acc2)
You get an item for acc1, then you log out.
Then, you somehow log in from locY with your acc1 (no matter how, let us assume a simple proxy method, or have people log in physically from there). Force a trade with your acc2 and acc1, so the item is on acc2 now.
Then, you file a comlaint with acc1 that you have been hacked.
Then you use Blizzard's own method of rollbacks for Acc1, so now you have the same item on your acc1 char and your acc2 char. Right?
Because if this is true, then it has some dire consequences.
Basically, a perfectly executed stuff like this (especially with something that is worth 250$ EASILY or, heck, 100-200 million gold) can be VERY profitable for those that do this with not one, not two, but a few hundred accounts. How then, does Blizzard differentiate between a hacker and a legitimately hacked customer?
Can, at this point, Blizzard assume that someone with an authenticator cant be legitimately hacked?
Should you be able to lock down your items manually? as in: after every logout, you simply lock it down, and unless you enter something (or even better: motion a gesture or add an ingame input that changes location, can be entered only once, and only gets stored on blizz servers), then you cant change items? Because after a certain point, Blizz needs to face this in the hard way, as in providing EVERY chance and opportunity for innocent players who get hacked to keep the damage loss at a minimum, yet does not allow hackers to abuse it.
Rollbacks need to go. Maybe stamp the items. Once an item gets rollbacked, the one already in circulation should never be traded again, not manually, not in the ah, not disenchanted. Nothing. Just discard, bam. At most. At best. Or lock should be on the one which got restored? I do not know. Yeah, that feels more sensible.
..Anyway. Allow free shipping of authenticators, offer free replacements for everyone, new packaged Blizz products should go with authenticators as well, and most importantly: No rollbacks for your char. And implement inventory locks.