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PS Plus Members in Asia Irate As Sony Wipes Discounts on Tier Upgrades, Demands Upfront Fee for Stacked Subs [UP: Sony fixes error]

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Punished Miku

Gold Member
Been reading about this all morning. Completely indefensible.

So if you bought PS+ on an official Sony sale on their own store at a discount they offered, they are now asking for the money back lol. Yes, you read that right. If they did an end of year 33% off PS+ sale and you bought 4 years of PS+, they now want 33% x4 + the cost to upgrade to Essential / Premium, and you have to pay all of it at once for the entire duration of whatever you stacked. It's like buying the Last of Us 2 on sale for $20, and then if they put out a $10 next gen upgrade, they ask for the $40 back on top of that.

And yes, it's real. Some people stupidly bought PS+ on sale for 10 years or some shit. And now they can't even upgrade at all unless they pay back all those sale price differences x10.
 
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Damn, Sony is tripping. They really don't want people to pay anything less than the official price.

I get their angle but they are going way too far in trying to avoid getting into a Gamepass like situation where people won't ever pay the official price and will unsub as soon as they run out of 1$ deals and things like that.
 
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Honestly, it is insane how petty Sony is to get their money.

"For the Payers?"
This could be a bug. As one Reddit user pointed out that if you upgrade for 180 days, Sony also charges for the previous discounted price (as you mentioned), but if you upgrade for 179 days, that fixes the problem.

Let's see how it pans out after a few days -- especially when the service launches in US on June 13.

It'd be a real dick move if it's not a bug and Sony is charging for the previous discounts. It doesn't make sense they'd though. Never heard of such a thing before and also how will they keep track of all discounts anyway.
 

Kilau

Gold Member
Honestly, it is insane how petty Sony is to get their money.

"For the Payers?"
 
Playing devil's advocate here, what I imagine actually happened is likely much less sinister and this is probably the result of an uncaught code error. So in the backend, what I imagine they do is to pro-rata your existing subscription by taking value / total_days * days_left and subtract that from the upgrade fee. What probably happened there is that whoever wrote the code used some piece of data attached to the membership to get the price paid for the sub, rather than using the live store price. I could be totally wrong, but this decision seems so bizarrely bad that I'd feel it's more likely the result of an edge case in the backend handling of upgrades than an intentional decision.

I hope they fix it soon or if it does turn out to be intentional, they should get off their crack pipe and reverse it.
 
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jm89

Member
If it is on purpose someone at sonys playing piss of the consumer and then u turn.
 
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Hezekiah

Banned
Playing devil's advocate here, what I imagine actually happened is likely much less sinister and this is probably the result of an uncaught code error. So in the backend, what I imagine they do is to pro-rata your existing subscription by taking value / total_days * days_left and subtract that from the upgrade fee. What probably happened there is that whoever wrote the code used some piece of data attached to the membership to get the price paid for the sub, rather than using the live store price. I could be totally wrong, but this decision seems so bizarrely bad that I'd feel it's more likely the result of an edge case in the backend handling of upgrades than an intentional decision.
That's what I think - it's a technical issue.

It's not like they wouldn't be fully aware of the PR backlash.
 

Punished Miku

Gold Member
If you got your subscriptions from the ps store/site, it's probably pretty easy.
I think they list it on your sub as a different digital item, so it's already sorted. "PS+ Discount Code" etc. or something like that.

And yeah, maybe this is an error. But we also thought the PS+ code stacking being killed silently was an error until it wasn't. We shouldn't have to constantly wonder if they're evil or incompetent.
 
If this is true, I’ve seen some low things in the industry, but this is a big one and that is saying a lot. Surely the inevitable backlash will force Sony to back off this crazy demand from gamers much like the time where Microsoft doubled XBOX Live’s price. How can they even properly keep up with who bought PS Plus at a discount anyway? There is no way they are going through with this, right? Right?
 
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StreetsofBeige

Gold Member
Been reading about this all morning. Completely indefensible.

So if you bought PS+ on an official Sony sale on their own store at a discount they offered, they are now asking for the money back lol. Yes, you read that right. If they did an end of year 33% off PS+ sale and you bought 4 years of PS+, they now want 33% x4 + the cost to upgrade to Essential / Premium, and you have to pay all of it at once for the entire duration of whatever you stacked. It's like buying the Last of Us 2 on sale for $20, and then if they put out a $10 next gen upgrade, they ask for the $40 back on top of that.

And yes, it's real. Some people stupidly bought PS+ on sale for 10 years or some shit. And now they can't even upgrade at all unless they pay back all those sale price differences x10.
Wow. Doesn't even sound legal.

But who knows, maybe the fine print says they can do that. I dont even thin Sony would have weird retroactive terms in their ToS to do this.

Let's see if this is a US/Europe thing. Asia is the smallest region. They might be trying to rip them off hoping nobody else notices or cares if US/Europe dont do this.
 

Punished Miku

Gold Member
Wow. Doesn't even sound legal.

But who knows, maybe the fine print says they can do that. I dont even thin Sony would have weird retroactive terms in their ToS to do this.

Let's see if this is a US/Europe thing. Asia is the smallest region. They might be trying to rip them off hoping nobody else notices or cares if US/Europe dont do this.
Probably legal. They just claim that they're converting strictly based on money, and not on what you bought. Essentially giving you a "refund" on what you paid on PS+ but you can only get the "refund" to use it towards the upgrade. Just slimy.
 

StreetsofBeige

Gold Member
Probably legal. They just claim that they're converting strictly based on money, and not on what you bought. Essentially giving you a "refund" on what you paid on PS+ but you can only get the "refund" to use it towards the upgrade. Just slimy.
That would be a slimy way.

Of course someone can say you snooze you lose, activate it by the conversion date, but the new services dont even go live until June 13. So it's not like they missed the deadline.

There shouldnt even be any deadlines to begin with. But just in case anyone brings up trying to activate it after the new service starts, it looks like Sony is trying to grill them before it even starts.
 

NickFire

Member
I don’t really care if they make an account upgrade for the entire duration it’s already active. But if they intentionally wipe out discounts from their official store as well that would be scummy.
 
What happens to people who bought a mixture of full price and discounted subs in their current remaining membership? Sounds like an absolute nightmare to calculate that properly, decide which one gets 'used' first for the pro-rate calculation. I'm 90% sure this was just a coding oversight in the upgrade backend and they'll fix it ASAP, there's no way they'd try that intentionally knowing the harm it would do in negative PR.
 
Been reading about this all morning. Completely indefensible.

So if you bought PS+ on an official Sony sale on their own store at a discount they offered, they are now asking for the money back lol. Yes, you read that right. If they did an end of year 33% off PS+ sale and you bought 4 years of PS+, they now want 33% x4 + the cost to upgrade to Essential / Premium, and you have to pay all of it at once for the entire duration of whatever you stacked. It's like buying the Last of Us 2 on sale for $20, and then if they put out a $10 next gen upgrade, they ask for the $40 back on top of that.

And yes, it's real. Some people stupidly bought PS+ on sale for 10 years or some shit. And now they can't even upgrade at all unless they pay back all those sale price differences x10.
My plan of only buying a year at a time worth of psplus is paying dividents.
Holy shit snacks sony.
 

DaGwaphics

Member
Playing devil's advocate here, what I imagine actually happened is likely much less sinister and this is probably the result of an uncaught code error. So in the backend, what I imagine they do is to pro-rata your existing subscription by taking value / total_days * days_left and subtract that from the upgrade fee. What probably happened there is that whoever wrote the code used some piece of data attached to the membership to get the price paid for the sub, rather than using the live store price. I could be totally wrong, but this decision seems so bizarrely bad that I'd feel it's more likely the result of an edge case in the backend handling of upgrades than an intentional decision.

I hope they fix it soon or if it does turn out to be intentional, they should get off their crack pipe and reverse it.

I hope so. Would make the few years of PSNow I went and bought a complete waste of time. Mine would be an interesting almost impossible case to calculate if this isn't a bug. I bought the codes heavily discounted by a third-party, how much did the codes originally sell for when purchased from Sony?
 

MrTentakel

Member
To make matters worse, unfathomably, the Japanese giant is wiping out historical discounts on subscriptions purchased through the PS Store. So, if, for example, you bought your membership while it was on sale and then choose to upgrade, it’ll bump up the price difference to erode the savings you originally earned. This basically means that it’s retroactively eliminating any deals it may have offered on subscriptions in the past – unthinkable, really.

someone will defend this on first page

aaaaehm: Please, think of the poor ... CEO? With exploding inflation, the second yacht will be top Dollars!

(I tried!)
 

Punished Miku

Gold Member
I hope so. Would make the few years of PSNow I went and bought a complete waste of time. Mine would be an interesting almost impossible case to calculate if this isn't a bug. I bought the codes heavily discounted by a third-party, how much did the codes originally sell for when purchased from Sony?
I think it's pretty easy to calculate. They list the discount codes as separate digital items. It's not calculated at the register. It's a new digital item called "PS+ discount code" or something. So it's already sorted.

People who bought discount cards from third party sites are getting a better deal than from the official Sony store, as long as the discount sites bought the cards at full price. Pretty weirrrrrrrrd.
 
I hope so. Would make the few years of PSNow I went and bought a complete waste of time. Mine would be an interesting almost impossible case to calculate if this isn't a bug. I bought the codes heavily discounted by a third-party, how much did the codes originally sell for when purchased from Sony?
That's what I mean, the calculation of that accurately is so complex to nail that there's no way they'd bother for a one off windfall, with the amount of customer complaints they'd have to handle and manually fix for incorrectly calculated upgrades. It wouldn't end up being profitable for them and the PR harm would be quite bad.
 

Shmunter

Member
I hope so. Would make the few years of PSNow I went and bought a complete waste of time. Mine would be an interesting almost impossible case to calculate if this isn't a bug. I bought the codes heavily discounted by a third-party, how much did the codes originally sell for when purchased from Sony?
There’s no way the could know how much you paid a retailer no different to a game on a disc.

This entire thing doesn’t stack up logically.
 

reksveks

Member
That's what I mean, the calculation of that accurately is so complex to nail that there's no way they'd bother for a one off windfall, with the amount of customer complaints they'd have to handle and manually fix for incorrectly calculated upgrades. It wouldn't end up being profitable for them and the PR harm would be quite bad.
I don't think it is that difficult if you have each 'segment' of service broken out.
 
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StreetsofBeige

Gold Member
I think it's pretty easy to calculate. They list the discount codes as separate digital items. It's not calculated at the register. It's a new digital item called "PS+ discount code" or something. So it's already sorted.

People who bought discount cards from third party sites are getting a better deal than from the official Sony store, as long as the discount sites bought the cards at full price. Pretty weirrrrrrrrd.
I was wondering how they'd know.

So youre thinking a third party site selling them at a discount may trigger the payment too? Purple board suggested only people who bought direct from Sony's site would lead to it.
 

Punished Miku

Gold Member
I don't think it is that difficult if you have each 'segment' of service broken out.


Exactly. The PS Store discounts are literally listed as separate digital items. Calculating this is extremely easy. Just literally looks at your purchase history and counts in single digits.
 

Punished Miku

Gold Member
I was wondering how they'd know.

So youre thinking a third party site selling them at a discount may trigger the payment too? Purple board suggested only people who bought direct from Sony's site would lead to it.
I think if you got a normal PS+ code from a third party site at a discount, your normal PS+ code wouldn't trigger this. You just have to see when you redeem your code what it shows up as on your purchase history under subs.
 
I don't think it is that difficult if you have each 'segment' of service broken out.
Let's say you buy 1 year of a discounted retail code then you stack a 25% discounted year on Days of Play and then you stack a full price year. You've used 7 months of the sub. They'd need to estimate/figure out the discounted retail code, prorata it, add the discounted year and add the full year, and then people could go and argue with them about which ones have been used up and how much they actually paid for the retail code versus the estimate. Then if you throw in weird cases like people who stacked a 3 month on top or a 1 month at full price, it gets even trickier. I doubt they'd go to the trouble knowing the backlash and potential for edge cases.
 

reksveks

Member
Let's say you buy 1 year of a discounted retail code then you stack a 25% discounted year on Days of Play and then you stack a full price year. You've used 7 months of the sub. They'd need to estimate/figure out the discounted retail code, prorata it, add the discounted year and add the full year, and then people could go and argue with them about which ones have been used up and how much they actually paid for the retail code versus the estimate. Then if you throw in weird cases like people who stacked a 3 month on top or a 1 month at full price, it gets even trickier. I doubt they'd go to the trouble knowing the backlash and potential for edge cases.
Someone got into their maths


I am checking out the dumb way to do this.
 
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