The online service is the one key thing about the Switch that I don´t like. I´ve only bought one month so far, and that was for Dark Souls Remastered. Other than that, this service has been complete crap save for a few NES-games I completed whilst I still had a subscription. It is the most bare bones service I´ve yet to see. Nintendo needs to put in some fucking effort here. I´m baffled that you can´t even send messages to your friends, like what the hell is up with that?
I think it´s admirable that Nintendo goes their own route, ignoring their competitors and try to carve their own path in the video games industry, but when it comes to online they have to swallow their pride and look what Sony and Microsoft are doing with their respective services. It´s nothing wrong with that, Nintendo can still be that original goof ball company that invents crazy ideas and spectacular games.
I really hope that Nintendo has some sort of AMAZING game plan with this service, one that will turn heads into the right direction, otherwise I will not even bother with it and continue to play offline. Simple as that.