People always talk about the theoretical perfect Chipotle, where all of the meat and beans are fresh and still hot and the tortillas haven't been sitting out open for 6 hours. Whenever I eat there, this is not the experience I get. The meats are lukewarm from sitting in the pans for too long, they get chewy and flavorless. The chicken is overcooked and has badly charred edges. The barbacoa has dried out because they drain the tray. The beans have started to congeal together. The tortillas have started to harden around the edges. It's a problem with the format of the restaurant and the realities of their business model. They simply can't have properly fresh prepared food available all the time.
At their best, the food is pretty good. But like Panda Express, I almost never actually get fresh food from them.