Aretak
Member
Idiots say that, yes. Ask a company like BP, for example, whether there's such a thing as bad publicity.They do say there is no such thing as bad publicity.
Idiots say that, yes. Ask a company like BP, for example, whether there's such a thing as bad publicity.They do say there is no such thing as bad publicity.
Which isn't true.While this is obviously a bad thing, if this gets picked up as a story by kotaku or another large media outlet, well, that's a lot of people talking about ShopTo.
They do say there is no such thing as bad publicity
Would you say you deserve to be blocked from Sony games and services and purchasing items from Gamestop?
You said it on a public forum and "act[ed] like a jackass" by saying it and you actually directed it towards them so surely you concur if you were to be banned it would be deserved?
Of course it wouldn't, it would be completely unprofessional from them, a blatant over-reaction and a terrible, idiotic PR move from those companies.
Apparently on the internet we expect to be able to act like assholes without any consequences.
They do say there is no such thing as bad publicity.
Which isn't true.
Idiots say that, yes. Ask a company like BP, for example, whether there's such a thing as bad publicity.
So there's been a lot of comments saying the same thing as the underlined (sorry to single you out supaflyryguy). Quite frankly, this has no basis in reality whatsoever. Whole lot of people equating this situation to "a wrong on one side, a wrong on the other, cancels each other out." Again, this interpretation of the situation couldn't be further from the truth. There's a reason why laws exist and there's also a reason why one's personal subjective morals have absolutely no effect on the law whatsoever. I know NeoGAF is a place where people try and be as fair/impartial as possible but seeing things in the above way is simply NOT how things work. Free speech in a public forum is almost always allowed. Going back on a legally-binding contract is almost never allowed. Anyone thinking that these two are the same issues need to give their heads a shake.
OP, did you give ShopTo any money on your preorder already? If so, you've provided consideration on your agreement to purchase the console when it comes out and the law would almost surely recognize this as a legally binding contract. Their term of "we can cancel whenever we want on whoever we want" is almost surely not legally binding, as it in effect states, "we do not intend to be legally bound to a contract which would be recognized as being legally binding". This is not how contracts work and this is not how a retailer gets out of a contract.
This in no way should be considered legal advice but if you gave ShopTo any money at all (and this really is key here, if you didn't give them money, you're likely fucked), there's a good chance you'd have a case in small claims court. Whether that's worth your time or money, and whether you'd actually win or not is completely up to you/UK law. The fact of this matter is, what OP did in no way shape or form provides any legal justification for cancellation of his preorder.
You have to admit though, this is going to result in a spike in traffic to their website that would have not happened otherwise.
Apparently on the internet we expect to be able to act like assholes without any consequences.
No, people who act like assholes don't deserve to be pandered to. I'd rather have lose some business than have to pander to assholes. It's one thing to complain appropriately and one thing to act like a prick. OP should've been more civil in his criticism.No, generally if a customer is unhappy with your business then you should try to actually make it better, not throw a little hissy fit and force the customer away. That's bad business, and in my experience with retail my boss would have fired me on the spot once news of it reached him.
@shoptonet 11:14 AM
We will be making a small statement regarding this soon.
@shoptonet 11:14 AM
We will be making a small statement regarding this soon.
@shoptonet 11:14 AM
We will be making a small statement regarding this soon.
I feel sorry for @shopto, they're getting a lot of heat for no reason
Uh oh... I wonder what they're going to say. For their sake I hope it's something like an apology. Otherwise I think it'd be best to stay quiet... As long as media outlets don't pick this up, and they stay quiet, there's nothing to report on.@shoptonet 11:14 AM
We will be making a small statement regarding this soon.
@shoptonet 11:14 AM
We will be making a small statement regarding this soon.
I feel sorry for @shopto, they're getting a lot of heat for no reason
I'd rather have lose some business than have to pander to assholes.
Let's hope common sense prevails.
Wishful thinking, people just go with who-ever is cheaper as long as they have a reputation for delivering.. I've seen it on many forums where a bad CS experience gets around, but people still crawl back when the next big release is out..Their business model isn't centred around advertising revenue. That spike in traffic is meaningless. They will have lost a shit tonne of goodwill among consumers, and no doubt lost sales not just for the interim, but in future too.
Why would a Canadian e-newsletter company give me a PS4?You should tweet this, maybe they will give you his order.
@shoptonet 11:14 AM
We will be making a small statement regarding this soon.
I'm on ShopTo's side here, sorry OP but you shouldn't have been rude.
No, people who act like assholes don't deserve to be pandered to. I'd rather have lose some business than have to pander to assholes. It's one thing to complain appropriately and one thing to act like a prick. OP should've been more civil in his criticism.
I don't but my parents do.Do you own your own business?
Generally, unless the business is reasonably exclusive, they need people to support them and buy their products.
If everyone business banned or refused service to everyone who complained, then no where would be open.
Really? So people who swear at a shop's workers still get served? That's the norm in the world, because I'm pretty sure it isn't.If you refused to serve jackasses, you would be out of business pretty quick.
It's either going to be "we balls up, sorry here have your account back sir" or "we followed uor sign up rules, no comment"
I wonder which it will be...
How anyone can defend ShopTo on this is beyond my understanding.
They obviously can't cancel his preorder without refunding his money, but they are completely within their rights to cancel the order at any time and return his money, which is what I believe is the case here. I don't see anyway whatsoever that what ShopTo did was illegal. The argument that it was an absolutely foolish move for their reputation and finances is a completely different one.
A little bit of entitled behaviour on both sides, but really ST should act more professionally..
Would it stop me ordering from them? Not really.. if the price is right, they've always delivered for me so far..
huh? At no point was he rude to ShopTo, he was quite polite in his dealings with them.I'm on ShopTo's side here, sorry OP but you shouldn't have been rude.
No, people who act like assholes don't deserve to be pandered to. I'd rather have lose some business than have to pander to assholes.
I'm on ShopTo's side here, sorry OP but you shouldn't have been rude.
No, people who act like assholes don't deserve to be pandered to. I'd rather have lose some business than have to pander to assholes. It's one thing to complain appropriately and one thing to act like a prick. OP should've been more civil in his criticism.
Why would a Canadian e-newsletter company give me a PS4?
Yeah. I used to use Shopto all the time because they had excellent prices and delivered quickly. Now they just aren't cheap at all most of the time. Only exception is some of the less popular releases which are occasionally cheaper than other sites.It is wierd this thread popped up as I was talking with a friend about ShopTo only yesterday.
Basically I used to sing their praised from the rooftops and managed to get a pretty significant number of my gaming friends to start using them and I used them exclusively for several years.
The past few months however I've started getting a little bit miffed.
It started with them sending me a PC copy of Dead Island Riptide which had no activation code and got the usual crappy response that there was nothing they could do until I returned the box (which makes no sense whatsoever if you think about it).
When I started Tweeting about the fact I was a tad upset (no real details just a bit of a sarcy comment) I ended up in direct communication with Igor Cipolletta (not sure if this was because I have quite a large Twitter account) and low and behold within about an hour I'd got a code sent through (actually a photo Cipolletta sent me from his phone).
At this point I was singing their praises like their was no tomorrow as you can imagine - I really felt like they were offering an amazing service and although their prices were no longer as competitive I still tended to get games as much as 2 days before release.
Just recently though things have not been quite so good.
My The Last of Us Joel Special Edition came through the post absolutely wrecked (it had literally been put in a bog standard ShopTo envelope) and they basically were not interested in the slightest. My issue was not so much that I had to muck around downloading and printing return forms but the simple fact that the packaging used in the first place was completely inappropriate.
The same thing has happened since then - just really inappropriate packaging for very large items.
I think ShopTo built their entire reputation on getting games to folks early and at a good price. At the moment though their prices are far from good and of course they keep getting far too "personal" in their online communications (they did this with the COD and later on with the GTAV release.)
In the past 6 months I've probably used GAME and Amazon as much as I have used ShopTo because I no longer have as much faith in their ability to properly package up my items and their prices are just no longer as competitive as they were. If you had asked me who I used this time last year every game I bought was from them.
Pretty much. There's a reason why the saying "The customer is always right" came into existence.No, generally if a customer is unhappy with your business then you should try to actually make it better, not throw a little hissy fit and force the customer away. That's bad business, and in my experience with retail my boss would have fired me on the spot once news of it reached him.
If someone said fuck you or whatever to me then I wouldn't want them. Distinction between complaining and being rude.
I wonder if they will backtrack on this and will come to some agreement with OP or if they will continue pushing their point of view on this.