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Sony is dealing with the BLOD horribly....
- Thread starter Straightballin
- Start date
TheBaronOfNA
Banned
He did get free stuff
Yea that's a good point. I just find it odd that the Sony rep would blame FedEx since it's a corporate thing versus person to person. Every major warehouse place has specific times for pickup and delivery for merchandize with all the different package companies so it just seems weird to me that they would keep saying it'll send out the next day but then it doesn't.
Shipping during the holidays is monstrous. The amount of packages they receive, often the entire month the holiday takes place in, is insane.
Because many people know how horrible holiday shipping is, they try and ship their packages early, but since so many people are doing that, it ironically backs up shipping. I think Sony is just stuck in a rough place, what with their console launching at the start of the holiday period.
At least they compensated the guy a game and $10 credit. It certainly sucks when consoles break, but there's not much to be done when your console breaks during the holiday period. His replacement is on the way, it's just going to take a little bit more time.
EDIT: Wait, did I just read that Amazon sent him a console that he got right away, and he turned it away? WHY would you do that? The easiest/simplest thing to do would be to accept the Amazon replacement, and then, when your replacement from Sony arrives, contact Sony and arrange to send it back to them.
Because many people know how horrible holiday shipping is, they try and ship their packages early, but since so many people are doing that, it ironically backs up shipping. I think Sony is just stuck in a rough place, what with their console launching at the start of the holiday period.
At least they compensated the guy a game and $10 credit. It certainly sucks when consoles break, but there's not much to be done when your console breaks during the holiday period. His replacement is on the way, it's just going to take a little bit more time.
EDIT: Wait, did I just read that Amazon sent him a console that he got right away, and he turned it away? WHY would you do that? The easiest/simplest thing to do would be to accept the Amazon replacement, and then, when your replacement from Sony arrives, contact Sony and arrange to send it back to them.
Sony can't afford delivery trucks confirmed.
TrojanBlade
Member
God some of you guys....learn to have some patience.
Nah, that was a post from a different forum, not his.
Straightballin
Member
Where exactly am I saying I am going crazy over not having my console? Frankly I dont care about not having it yet, its the lies that is frustrating. The customer service has been terrible.
KoopaTheCasual
Junior Member
See, this is when you ask for a tracking number. If they honestly don't know anymore, it's been sent and out of their control. Get the number so you can find out a realistic window of time to receive the system.
What I don't understand is that he did get a replacement delivered from Amazon but told the UPS guy to return it because Sony would get a console to him just as fast? That's literally impossible unless there was a FedEx truck with his Sony replacement right behind the UPS truck. Even then, Amazon would be a few seconds faster.
TheBaronOfNA
Banned
They are usually used for more than 1 console shipment.
ElectricKaibutsu
Member
It sounds like Sony needs to work on their internal communication.
Compared to cross shipping a console to him and giving him a free game.
FedEx is a private company, not "The Mail". They hire tens of thousands of employees every year at this time of year to deal with the volume of packages.
This just sounds like a bullshit excuse some call centre manager came up with for his staff to deal with high call volume and somewhere wires got crossed in Sony's logistics and consoles weren't ready to pick up. Even in weather situations, FedEx will pick up large shipments and at least get it to their facilities so they can get it sorted and out ASAP.
Sucks when it happens, especially this time of year, but it happens pretty often really.
yea this makes zero sense.
Straightballin
Member
They arent giving tracking numbers out because they dont have them. That is another problem.
Sushen
Member
Yeah, certainly the case of patience is a virtue. Keep asking won't get anything faster.
Maybe I'm being a thick Brit, but why wouldn't you have done the whole return/replace thing via Amazon if that's where you got I from? Is it normal in he US for people to contact the manufacturer about a return, rather than the retailer?
Presumably there's an equivalent of Click&Collect in the US where you just drop a package off at a local retailer, pay a refundable postage fee and your stuff gets back to Amazon without having to bother with the post office?
Presumably there's an equivalent of Click&Collect in the US where you just drop a package off at a local retailer, pay a refundable postage fee and your stuff gets back to Amazon without having to bother with the post office?
I have been less than pleased with Sony's technical support. I initiated the return last Monday (the 18th) after being on hold for over an hour I was finally connected to a CS rep who assured me that these problems were getting expedited and I would have a new PS4 within 5 days. I didn't receive a coffin by Wednesday so I gave them a call again (on hold again for over an hour) to see if there were any problems and they told me it was being shipped that day. I received it on Thursday and sent my PS4 out that same day. According to tracking it arrived at their service center on Friday. I finally received the confirmation email that they received it yesterday. I gave them another call yesterday (on hold again for over an hour) to see if I could get any more info and they told me that it might ship out in the next 2 to 3 days. I don't know why it would take so long, my impression was that this was a quick swap. So now I'm looking at around 2 weeks (if not longer) from the time I called Sony to the time I get a replacement PS4...not exactly my definition of expedited.
Just making sure you know, that wasn't the OP but some story he thought would be good to quote.
Nah, that story is wholly unrelated to the OP aside from them both having DOA consoles.
Manmademan
Member
This is absolutely not true. I worked for the largest industrial distributor in the country for five years, and this time of year was ALWAYS terrible.
On the contrary, instead of doing "a lot of extra stuff", normal deliveries weren't possible for us at all for thursday OR friday unless we paid an arm and a leg. As a result, everyone rushed to get things delivered by monday-wednesday, increasing volume. Anything that missed the cutoff would sit around somewhere in their distribution systems until delivered the next week. Stuff routinely got "lost" in the system and could not be tracked immediately constantly, and this was all shit that HAD to be there, not game systems.
I'm aware, but that doesn't excuse the fact that the solution was at his door and he turned it away.
ElectricKaibutsu
Member
Didn't Sony say that he was risking getting another broken PS4 that way?
Just had to quote this. Again. Because LOL, you crack me up man.
Oh ok, and I agree with you.
From what I've seen, the production run hasn't mattered much for those blue lights. I don't see how one would be any more reliable than another if they were pulled from the same lot.
polyh3dron
Banned
Back in my day we had the RRoD which was handled much worse. It was probably before OP's time.
Danny Dudekisser
I paid good money for this Dynex!
Probably the best post I've seen on the internet.
... I don't see the huge problem here. I mean, yeah it sucks not to have the system back right away buy it's not like you're not getting free stuff in the process. I mean shit, I had to wait 3 months to get my 360 back after RROD. And it broke again 6 months later, -and- I didn't get anything for free out of it.
mingoguaya
Member
FedEx is not "busy". Its normal for us to be a little jammed up in these weeks leading up to Christmas, but if we have a pickup at a certain location, we HAVE to go and pick it up. And seeing as Sony is one of our major customers, I can assure you that a driver will not miss a pickup at their location for sure. So this is most likely Sony giving you the run-around and blaming FedEx for their inability to give you precise information on the shipping status of your console.
Acquiescence
Member
Why, oh why couldn't he be this guy?
You know. That's the best point made in the thread lol.
Pai Pai Master
Banned
Seriously wtf is this
Fedex has had problems this week. If your package was routed through Memphis and had any kind of overnight or express guarantee, they revoked it due to inclement weather or some shit. I ordered shit from Newegg last Thursday Fedex 2 day and I am still waiting on it.