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Sony sasy dead pixels are not defect. no warranty valid.
- Thread starter Benedict
- Start date
For those thinking that this is a PSP problem, google the words "lcd dead pixel". ANY LCD screen from any manufacturer has the potential of having this problem, and there is no ISO standard for defining how many constitutes a defect. Actually there are ISO standards for different classes of LCD screens... but apparently it gets kinda funky.
http://www.behardware.com/articles/519/page2.html
Anywhere on the box or the manual of the PSP does it denote what Class of LCD the screen is?
EDIT:
Here's the page that shows Sony's policy on their larger LCD's.
http://www.behardware.com/articles/519/page9.html
LCD 15" 1024x768 - 2 black, 2 white, 4-sub-pixels
LCD 17" and 19" 1280x1024 - 3 black, 3 white, 7-sub-pixels
LCD 20" and up 1600x1200 - ? black, ? white, ?-sub-pixels
http://www.behardware.com/articles/519/page2.html
Anywhere on the box or the manual of the PSP does it denote what Class of LCD the screen is?
EDIT:
Here's the page that shows Sony's policy on their larger LCD's.
http://www.behardware.com/articles/519/page9.html
LCD 15" 1024x768 - 2 black, 2 white, 4-sub-pixels
LCD 17" and 19" 1280x1024 - 3 black, 3 white, 7-sub-pixels
LCD 20" and up 1600x1200 - ? black, ? white, ?-sub-pixels
FallenOne666
Banned
aoi tsuki said:
aoi tsuki for t3h win :lol :lol It cannot be said any more perfectly than that.
Hellraizah
Member
Then, never pay for LCD based products. It's like buying a CRT TV expecting it to have 100% correct geometry, you can't have that. It's also the nature of the technology.aoi tsuki said:
What's next ? People returning PSPs for the trail effect of LCD ?
Better yet, people returning PSPs because the black level is not up to par ?
Dead pixels have always been part of LCD, just like the trail effect, just like the "poor" black levels.
Justin Bailey
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I don't think anyone thinks this is PSP only. Sony basically saying "fuck off" to the people with defective units is the real issue here.DarienA said:
Hellraizah
Member
By that standard, almost any LCD TV ever made is defective.Justin Bailey said:
Jonnyboy117
Member
Hellraizah said:
Getting a perfect screen shouldn't be like opening a box of Cracker Jacks and hoping for a non-sucky prize. It is possible to produce LCD screens without dead pixels; my new DS has two spotless screens. My first DS had one dead pixel, and you're damn straight I sent it to NOA's repair service and had it replaced for free in less than a week, with free return shipping and could have had free outbound shipping except the closest FedEx center is thirty miles away.
If the policy is real, this is a case of Sony being cheap bastards and not willing to pay what it takes to produce a real quality product.
As for buying the LCD television with dead pixels: you lose. It's your money, better get what you want for it.
Dr. Zoidberg
Member
Hey, If the store you purchased from won't let you return for the pixels, just update the firmware with that buggy one people found from JAP launch and then take it in and say you don't know what happened to it.
Would this work? Anyone?
Would this work? Anyone?
Hellraizah
Member
Ok, let's get this straight. If someone is not happy with Sony's warranty for PSP, why buy one and complain ? Just don't buy it.Jonnyboy117 said:
For the LCD TV I bought, I have maybe 3 or 4 dead pixels. On a 23" 720p display, you'll never see it unless you're VERY close to the TV, and even then.... Seeking LCD displays without dead pixels is retarded, if you're not happy, just don't buy it. I have 2 LCD TVs (one with one dead pixel and the other one is the HDTV, one laptop (no dead pixels that I know of), one Sony Clié (one stuck pixel), Nintendo DS (no dead pixels). I'm happy with all these products because I knew about the possibilities of dead pixel, and if it would have been too much for me, I would not have been dumb enough to buy the product.
If you want products that have warranties for even one dead pixel, buy a Nintendo DS instead, or, when speaking about TVs, it seems Samsung does this now....
Justin Bailey
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Yeah, I guess if almost every LCD TV out there has dead pixels and people are dumb enough to keep buying them then sure, you're right.Hellraizah said:
Now what's your point again?
Justin Bailey
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Which isn't the case with a 4 INCH SCREEN.Hellraizah said:
Hellraizah
Member
Justin, I know that dead pixels are probably more evident on a 4 inch screens, which is exactly why buying a PSP if you can't stand ANY dead pixels is dumb when Sony says they don't cover that on their warranty.
There's no one forcing you to buy a product if you don't like the conditions of the sale.
Even though dead pixels don't mean "defective unit", if Nintendo is cool enough to replace ANY DS with 1 dead pixel, more power to them. People should consider buying a DS instead if that's the conditions they want for warranty on a LCD screen.
You can't decide what kind of warranty is offered on a product you buy, the company that makes the product does.
There's no one forcing you to buy a product if you don't like the conditions of the sale.
Even though dead pixels don't mean "defective unit", if Nintendo is cool enough to replace ANY DS with 1 dead pixel, more power to them. People should consider buying a DS instead if that's the conditions they want for warranty on a LCD screen.
You can't decide what kind of warranty is offered on a product you buy, the company that makes the product does.
Hellraizah, there may be a few here that are being a little unrealistic about their expectations with LCD tech, but I think the more unfortunate issue is the rigidity of the Sony policy. One would hope it would make allowances for occurences of larger amounts of dead pixels on a single screen, which doesn't seem to be the case based on how this policy is being paraphrased. I would be interested to see the actual terms of the policy that Sony is notifying retailers with though.
DarienA said:
No one is saying the actual technical problem is PSP-specific. However, within the handheld market, Sony's policy toward the problem is unique.
This would make me very hesitant about importing (into Europe)
I hope I can get a good look at the unit I want to buy in-store when it hits here, but somehow I don't think they'll allow for that. Which leaves me back at square one.
Dr. Zoidberg
Member
JPRaup said:
Seems like I remember people saying that firmware practically ruined the PSP, so if that's the case, this would be an easy "defect" to manufacture that most store personnel would not perceive as "customer induced".
Hellraizah
Member
You're right, Sony probably replaces the PSP is there's more than XX% of pixels that are dead (I think someone said 0.01%).kaching said:
For the people saying it's a gamble to buy the PSP, there's a lot of hardware in video games that are a gamble to buy right now (Xbox Thomson, Philips or Samsung drives is a good example of this).
even checking at the counter wont guarantee you are safe - pixels can become dead with use.
My japaense PSP was perfect when i got it.. i checked it thoroughly before buying it. Since then 1 pixel has locked to white (its one pixel in on the edge of the screen by the square button so its not really that bad unless the screen is all black like lumines load screen) and 5 others appear to not show the correct colour with light colours or are locked to a dark colour.
its annoying that i can see the one white one while playing lumines.. but i've got to really study it hard in zero abmient light to see the others and while playing any other game i dont notice them at all
My japaense PSP was perfect when i got it.. i checked it thoroughly before buying it. Since then 1 pixel has locked to white (its one pixel in on the edge of the screen by the square button so its not really that bad unless the screen is all black like lumines load screen) and 5 others appear to not show the correct colour with light colours or are locked to a dark colour.
its annoying that i can see the one white one while playing lumines.. but i've got to really study it hard in zero abmient light to see the others and while playing any other game i dont notice them at all
What i don't like about this story is a compagny telling us a dead pixel isn't a defect.
Let's put this simple: I buy 2 PSP. One is having a dead pixel and the other don't = it's a defect. It's not everybody having a dead pixel then it renders your dead pixel as a defect by definition and logic.
Oh yeah and +1 Nintendo for their intelligent service.
Let's put this simple: I buy 2 PSP. One is having a dead pixel and the other don't = it's a defect. It's not everybody having a dead pixel then it renders your dead pixel as a defect by definition and logic.
Oh yeah and +1 Nintendo for their intelligent service.
Dr. Zoidberg
Member
Hellraizah said:
Yeah, but with those drives, you might get a Thomson, but if you do, chances are it'll still work fine for months, maybe longer.
With the PSP, you've got a defect on the screen from second one that will draw my eye like a magnet every time I look at the damn thing. I'm sure some people will be able to ignore it and "barely notice". I'm not one of those people. I would fixate on it. I wouldn't be able to help it. It would disgust me to pay a quarter-grand for that.
ninge said:
That's a stuck pixel, which is entirely different. Dead pixels do NOT form with use. Dead pixels are completely dark, or "dead", pixels on a screen. A stuck pixel will generally show up as a bright color (red, white, green, etc.) and can form over time. They can also disappear, though I wouldn't count on it...
Justin Bailey
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Yeah there's no one forcing me to buy it, but if enough people actually complain instead of being content with whatever they dish out then they might change it.Hellraizah said:
jiji said:
"Dead pixels are not defects! They enhance your gaming experience!"
More like "Dead pixels are a fact of life for LCD displays, and you'll find that most companies are incredibly restrictive on what they'll take back because of the issue."
Nintendo is an anomaly.
Also, we're completely ignoring the fact that these displays aren't manufactured by Sony, they're purchased from Sharp.
Hellraizah
Member
Again, it's the nature of the technology and if you don't like the conditions, you can refuse to buy the product in the first place.Wyzdom said:
If less that 0.01% of dead pixels is too much for you, don't bother with the PSP.
Damn, this is rotten news. But then how do these dead pixels occur anyways? I mean if we all use the hell out of our PSPs for movie and games then its probably going to happen anyways. I'm not justfying this stupid move Sony is doing,just being realistic. If it doesn't show up now then with my luck it'd pop up after the warranty expires. I've had such rotten luck with electronics over the years that I've sort of given up on the worrying part and have learned to enjoy what you have and have a service plan to back you up for bigger issues in the long run. Its always a crap shoot with these gadgets.
Please don't think I'm backing Sony on this,I'm not. Its good tosee Nintendo do the right thing though.
Please don't think I'm backing Sony on this,I'm not. Its good tosee Nintendo do the right thing though.
Hellraizah
Member
I don't think you can repair dead pixels.android said:
And yeah, people could complain, but what would it change ? Dead pixels have been part of LCD screens for years, and for years it has not been covered by warranty (except if there is more than a pre set percentage). Whine all you want, you should instead avoid the technology if that is unacceptable to you. Seeking for perfection in any type of display is a lost cause....
I do agree with this. Differences in warranty aside, very little else is different. The quality assurance involved at the factory is no different whether you buy a PSP or a DS (or any device with an LCD) - each device that leaves the assembly line has a potential for the occurence of dead/stuck pixels that goes unchecked by the manufacturer. In each case, it's still up to you the consumer to buy the device and discover the pixel problems yourself, which may be noticeable immediately or may occur several days after purchase, and in each case it's up to you to seek reparations/replacement. A no questions asked replacement policy on the part of the manufacturer is nice, but as some have already indicated by their own experiences, it still doesn't guarantee that the replacement is "defect" free because the quality assurance process is no different.Hellraizah said:
Justin Bailey
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It could change their warranty. Nintendo covers it and they are a direct competitor. That alone should change Sony's tone.Hellraizah said:
Yeah, it's an extremely small number of units. That's why Sony shouldn't mind covering them.
And?xsarien said:
Since the screen is such an essential part of the "playstation experience" one should expect it to be without errors.
If something breaks in my car, a Mazda, should I call the company who makes the car, Mazda, or the company who manufactured the faulty part and delivered it to Mazda who then used it in their car?
Does this seem logical?
Jonnyboy117 said:
Not that someone should be happy with dead or stuck pixels, but like many have said, to a large degree it's inherent to the technology. You might buy a 15" LCD display which is spotless out of the box; and then 1.5 years down the road a dead or stuck pixel appears. It isn't as much of problem with say a 50" or 60" screen, but I could see how it would be annoying on such a small screen.
The real problem is that flat panel LCD's are hard to manufacture. They used to have a very high defect rate (can't remember the %). They have improved their defect rate, but they're still hard to manufacture.
Good luck
stuck pixels are much more annoying than dead pixels will ever be. My sister has a canon camera with two stuck pixels and one dead. You can barely notice the dead pixel... but those stuck pixels are very bright and extremely annoying. I do remember from last time I used the camera that it didn't have any stuck pixels. Is there any painless way to repair stuck pixels? I heard that if you press on the lcd screen they might go away, true?
The Faceless Master
Member
wwell, for me, PSP + DEAD PIXEL = SCREWDRIVER + MEMORY STICK PORT
Hellraizah
Member
No, I don't even know what you said in this thread.android said:
Benedict said:
A proper analogy would be to go bitching to Mazda because the tires are showing wear. Dead and stuck pixels are inherent to the technology. There is nothing Sharp or Sony can do about it. At least, without making the PSP so expensive that it'd be futile to release it at all.
Want to show your displeasure? Don't buy the damned thing, more for the rest of us.
Hellraizah
Member
You're right about this, but I really doubt Sony gives a flying fuck about competition with Nintendo.Justin Bailey said:
While I may seem like a prick in this thread, I don't support Sony in any way on this. I'm just stating facts about LCD that people seem to have discovered with the release of the PSP.
I also doubt that "a small number of PSPs will have dead pixels", I would say at least 40%, easily.
The Faceless Master
Member
but .. but .. it's the nature of rubber technology that it wears!.hacked said:
Hellraizah said:
Jesus, do you work for Sony? As has been stated, manufactuers could eliminate dead pixels if they wanted, but know that most people don't notice/won't complain and it's cheaper to deal with those that do.
If the person's math in this thread is correct, 12 dead pixels wouldn't technically be a "defect." NewEgg's general policy on LARGE LCD monitors are 8 or more. 12 pixels on a tiny 4 inch screen is flat out defective. If someone gets a PSP that has a bunch of dead pixels in really noticeable spots, they should return it and get something that's not deformed. Why you have such a bug up your butt is beyond me. Quit worrying about other people.
Hellraizah
Member
Ok, xsarien, just let it go, I will too..... desperate cause....