Topics like this always remind me that Nintendo fans have a worshipping relationship with Nintendo.
They see Nintendo and their games in such a light that they can't imagine any other point of view.
Its literally like arguing with hardcore Christians.
While this post could be offensive I see where he is coming from. A lot of hardcore Nintendo fans do have a worship like mentality with the company. Kind of like a cult to me.
Nintendo does not compromise, they do not discuss things with their audience or view them as competent. Just like the leaders of some religious organizations rely on people who do not ask questions and are content with getting repetition in a small pool of concerning topics about life.
Take for example question answer sessions with twitter and facebook. Nintendo will literally create and answer their own questions rather than truly address their consumers. They feel they know what is best and you should be content with all the choices they make.
Maybe they are afraid of negative press so they just do a shit job trying to stay neutral by controlling it as much as possible?
EDIT: As long as the company gives them Mario, Zelda, Pokemon and gives them good games, they can treat them however the hell they want. Horrible droughts, broken promises, poor online support etc. similar to how a cult can be mentally and emotionally harmful in someways but gives meaning and togetherness as a positive.