Take for example question answer sessions with twitter and facebook. Nintendo will literally create and answer their own questions rather than truly address their consumers. They feel they know what is best and you should be content with all the choices they make.
Maybe they are afraid of negative press so they just do a shit job trying to stay neutral by controlling it as much as possible?
Nintendo adresses me as a fan through investor Q&A's, that's when you gain insights as to how Nintendo reasons and in what general direction they are heading in the future. I also have the capability to understand that they have to keep quiet for competitive reasons.
When it comes to community and fan interaction, I prefer things to stay one-sided / radio-silence. Nintendo shouldn't listen to anyone regarding game design choices. It would just turn into a list your complaints platform. When they do open up to the public it always results in mockery.
EDIT: As long as the company gives them Mario, Zelda, Pokemon and gives them good games, they can treat them however the hell they want. Horrible droughts, broken promises, poor online support etc. similar to how a cult can be mentally and emotionally harmful in someways but gives meaning and togetherness as a positive.
The lack of online modes in games such as NSMB U, Pikmin 3 and Nintendo Land is a non issue, I don't think it makes sense to play these games online. Mario Kart 7 works flawlessly. *Shrugs*
Now to deal with the Zelda/ Mario/Metroid mantra. I don't care about franchises and character skins. Slapping Kirby skins onto Epic Yarn is a win-win situation because it means I get the game and Nintendo gets their money to fund more games that I like. What I do care about is for Nintendo to keep working on pure gameplay games with stylized art, preferably colorful and happy tones in terms of presentation. I don't want Retro's version of Uncharted (mocap, hollywood actors, photo realism) or The Legend of Skyrim (open-world, grey/brown, generic fantasy setting).
Their teams are always creating new content, it's not like EAD Tokyo is in limbo. They are either doing something for 3DS or a 3D Mario for Wii U2. I don't need them to announce anything now, we just got 3D World few months ago. You can go through every single Nintendo related team in this fashion and you will find that everyone is accounted for.
Lastly I don't experience this drought you are speaking of. Q1 2014 has Tropical Freeze, Triple Deluxe and Yoshi's Island. Those are the only retail games industry-wide that appeal to me during this period. I'm mildly interested in Bravely Default but will probably skip out on it, I don't have the time to put in 40 hours into a JRPG many have said is solid but ultimately nothing special. In other words Nintendo is the only one who caters to me right now, and I have barely time for anything else.
Lack of 3rd party games is a non issue because if you ask me all they put out is doge shit. I want to own a PS4 eventually, perhaps MGS5 will turn out to be good and maybe Platinum will do MGR2. We can assume that Mirror's Edge 2 will be garbage. That's it lol.
Did I cover everything? Most find me rational, but I'm explained by having narrow taste and that Nintendo shouldn't listen to me, but those who are currently in the market for PS4/XBO. Apparently I'm in the minority but I'm the least worried person right now considering Iwata responded exactly how I wanted in every question at the latest investor meeting.