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Ubisoft Help - Official Account & Game Support

Ubisoft Official Help Site. Support, rewards, troubleshooting, player safety, servers status and game tips. How can we help?

support.ubisoft.com

Ubisoft Club and Uplay PC will become Ubisoft Connect on October 27th 2020.

In the period between October 21st 2020 and October 27th 2020 we will be performing the necessary changes for the transition.

Rewards will be temporarily unavailable in Assassin's Creed: Odyssey, Rainbow Six: Siege and Steep.

We will also UNLOCK ALL REWARDS for older Ubisoft titles that will not fully TRANSITION to Ubisoft Connect.

Between October 26th 2020 and October 27th 2020 there will be a maintenance to UPDATE THE UPLAY PC CLIENT and Ubisoft Club services to Ubisoft Connect and our webpages with the new Ubisoft Connect branding.

TRANSITIONING GAMES will benefit from the improved Loyalty program and metaprogression, new Core and Time-Limited Challenges, Smart Intel, (when available) as well as the new Ubisoft Connect interface.

After the maintenance the new Core Challenges will be enabled for For Honor, Ghost Recon Breakpoint, Hyper Scape, The Division 2 and Steep. Assassin's Creed: Odyssey and Rainbow Six: Siege will support them after a future update.

The new Time-Limited challenges will be available for Hyper Scape, Steep, The Division 2 and Rainbow Six: Siege. For Honor will introduce them with a later update.

Your Units, XP and levels from the Ubisoft Club will be carried over to Ubisoft Connect.

You can find more details for Ubisoft Connect on the OFFICIAL WEBPAGE.

Feel free to GET IN TOUCH if you have additional questions!

 

[CleverCaviar]

will this finally fix the privilege escalations when starting it? Every single service requires admin, something that (after initial install) isn't required by: GOG, Origin, Steam.

 

[Krappadizzle]

will this finally fix the privilege escalations when starting it? Every single service requires admin, something that (after initial install) isn't required by: GOG, Origin, Steam.

What do you mean? I've not had whatever issue your talking about at all that I can recall.

 

[Husky]

okay but uplay is shorter, so everyone's still gonna call it that

 

[Denton]

okay but uplay is shorter, so everyone's still gonna call it that

Yeah the name "uplay" is like the one thing they got right about the client...so of course they gonna rename it

 

[Elcid]

Should gone for UbiConnect. Stupid name change.

 

[Cert.in.Death]

I am struggling to think of a PaaS I could care less about than Uplay and cannot.

 

[AV]

Will it still give me AIDS when I use it?

 

[KuraiShidosha]

You just KNOW some high up exec was like "Uplay doesn't immediately convey that it's Ubisoft. Change it" even though everyone on pc, the only people it's relevant to, thoroughly understand it's a Ubisoft platform and is a far better name than "Ubisoft Connect."

 

[Birdo]

Ubi-Con.

 

[Kadayi]

Honestly, I expect nothing, and I still expect to be disappointed come the 27th. Ubisoft has had years to make a decent client and they've squandered that opportunity with abandon. I'm not seeing them miraculously pulling a rabbit out of a hat here in terms of feature set. I just don't think that's their thing.

 

[jshackles]

The only good thing to come out of this is that they've unlocked a bunch of stuff in older games that was previously gated behind spending Uplay coins or whatever...

 

[SCB3]

Ah I'm glad cross progression is becoming a standard, it makes sense with so many games being on sale or Game Pass often

A good example for me is Siege, sometimes I wanna just casual play on console

 

[YCoCg]

Can we just at least get given a load of UPlay points so we can unlock shit in our games? There's no reason to be restricting content in Assassin's Creed II at this point

edit: They've just unlocked all the shit, which is a good move at least.

 

[Krappadizzle]

The only good thing to come out of this is that they've unlocked a bunch of stuff in older games that was previously gated behind spending Uplay coins or whatever...

ALL those coins I used to unlock all that stupid shit, is now free?

Looking back on it. I think the first game I used Uplay coins for was probably Splinter Cell: Conviction if I'm not mistaken. Uplay does gate some cool looking stuff behind their games with Uplay coins, but they are so easy to get and use so it's never been a big deal. I always have more coins than I can spend and they transfer between games so I never saw an issue with it.

 

[YCoCg]

ALL those coins I used to unlock all that stupid shit, is now free?

The sleaziest aspect of it was that it NEVER unlocked the content for multiple platforms you owned the game on, which felt like a dumb move "Oh you unlocked all this stuff on the PS3 version years ago but you've now bought the PC version from us? ....touch shit, unlock it all again!".

 

[fersnake]

lol another EA? im gonna call it uplay forever and the same for origin.

 

[The Alien]

I dont like the name change at all.

Initially I didn't like UPlay because it was created by the privilege of French colonizers.

But UConnect? I dunno. Something about that just triggers me. I'm not sure what specifically what offends me, but something does.

 

[Andodalf]

Please unlock the Ezio outfit in AC Ody for those who missed it.

 

[Kenpachii]

Uplay is my favorite client, client easy fast and simple to use.

Hope it doesn't become a mess.

 

[Krappadizzle]

The sleaziest aspect of it was that it NEVER unlocked the content for multiple platforms you owned the game on, which felt like a dumb move "Oh you unlocked all this stuff on the PS3 version years ago but you've now bought the PC version from us? ....touch shit, unlock it all again!".

I guess I never noticed. I do know that coins I unlocked on Xbox would work on PC and visa versa. I haven't played a Ubisoft game on consoles in a really long time so it's never been an issue for me. But I see what you are driving at.

 

[Ozrimandias]

"We will also UNLOCK ALL REWARDS for older Ubisoft titles that will not fully TRANSITION to Ubisoft Connect"

What will happen with my Splinter Cell games, Rainbow Six Vegas 2? those are older titles

 

[Compsiox]

I wonder if the time limited challenges will be different for Siege than the ones we have now.

 

[SecretAgentHam]

So does this mean the 100 coins for 20% off is going away? I literally just used some to get Odyssey and now I'm thinking I should have bought more with it.

 

[Craig of War]

Uplay or now Uconnect It will come to Gamepass EA did the same thing they change from EA Access to EA Play than join gamepass i can see Ubisoft going the same route.

 

[Compsiox]

"We will also UNLOCK ALL REWARDS for older Ubisoft titles that will not fully TRANSITION to Ubisoft Connect"

What will happen with my Splinter Cell games, Rainbow Six Vegas 2? those are older titles

 

[CleverCaviar]

What do you mean? I've not had whatever issue your talking about at all that I can recall.

Possibly because you're running as admin - I don't do that myself.

With the exception of old games with bad practises, uPlay is about the only app that requires me to punch in the admin pass each time. And then each time uPlay updates one of its accompanying services, they all need an admin pass as well. So sometimes, booting up uPlay can require four successive admin password entries.

 

[Diddy X]

I spent some coins on Child of light and never got the reward as it had lost online support hopefuly I can get them now and finish the game.

 

[Burger]

It's a bit vague, but it sounds like saves for AC Odyssey will be available on the PC version and vice versa. Am I reading that wrong?

 

[CrysisFreak]

How about Ubisoft connects its gameplay programmers to some basic knowledge on responsive and satisfying gameplay foundations?

 

[jigglet]

It's just a rebranding right? There's no real change? I was hoping they would introduce cloud saves to all their games. I'm sick of my loadouts in Siege being wiped every few seasons. Only ranks and levels are held in the cloud, everything else is local.

 

[NeonDelta]

It's just a rebranding right? There's no real change? I was hoping they would introduce cloud saves to all their games. I'm sick of my loadouts in Siege being wiped every few seasons. Only ranks and levels are held in the cloud, everything else is local.

Cloud saves are included for some past games and all future games across all platforms

 

[Laptop1991]

At least i get a lot of rewards free, as i own quite a few games on Uplay, i hope the new client isn't resource hungry as well, i don't want it causing issues in Valhalla when i play, but from what i've seen so far, with the units and looking up video guides with in the game, i quite like it so far, i hope it works well.

 

[martino]

Uplay is my favorite client, client easy fast and simple to use.

Hope it doesn't become a mess.

this.
sure it depends on what you play ,but since i play mostly solo games, all i want from a launcher is to be an easy place to buy, install and launch the game.

 

[Strider Highwind]

Does Watch Dogs Legion support the PC to Console cloud saves? I'm like half way through the story on PC and was going to test it on console today but I don't see the option?

 

[Zones]

Does Watch Dogs Legion support the PC to Console cloud saves? I'm like half way through the story on PC and was going to test it on console today but I don't see the option?

No, cross-platform save starts from Valhalla.

 

[Strider Highwind]

No, cross-platform save starts from Valhalla.

Damn, thanks for the info bro

 

[FearlessBelgian]

LGBT connect :

 

[xrnzaaas]

The UI is still very sluggish when you launch the service while in the game, on my PS4 it works just as bad as before the rebranding.