So not making a big deal when hot soup is spilled on you, but still expecting a restaurant to feel compelled to make up for it without me making a scene is......deserving of getting hot soup poured on you on purpose?
That not being comped by the restaurant is failing customer service 101 on their end.
So many crazy responses in this thread.
OP you're 100% in the right here, they messed up and they should have compensated you. You shouldn't have to complain to a manager to get decent treatment. They have more to lose, you probably won't return there and you'll probably tell this story to a lot of your friends. Perhaps you'll leave a negative Yelp review. It's bad customer service.
I don't understand this knee-jerk desire to force a back fire thread when it makes no sense.
Comments are truly bizarre! I've had desserts and dinners entirely free for a LOT LESS. Just food being undercooked is enough to get it for free, damn. Obviously you need to talk to the manager, but doing it in front of your peers could be kind of embarrassing so you did the right thing.
Next time they should pay you to eat there. Ain't nobody going to a restaurant, paying $ for being shit on.
Like a whole bowl of soup or like a tablespoon?
the thing about expectations is they're just that. you're hoping for something that you believe should happen. you even know that the way to get comp'd is to ask for it but you did not. you said everything is fine. people have been trying to tell you this. you even acknowledge it. so, like, what else is there to say? people now making jokes.
What is it with the assholes saying the OP is whining? I'd like too see your goddamn reactions if this happened to you., I actually hope this happens to you. It must be nice walking with some gross looking pants, that have probably been stained.
are y'all white or middle-upper class?
honest question
edit: OP did she spill some of the soup or the whole thing?
if it was the whole thing then they def fucked up
Honesty OP if you made a big complaint about it then you would have gotten a free meal. Since you didn't however, that didn't happen.
I guess if the owner/manager felt really bad then maybe they would or do something else to compensate you. That's rare tho.
the thing about expectations is they're just that. you're hoping for something that you believe should happen. you even know that the way to get comp'd is to ask for it but you did not. you said everything is fine. people have been trying to tell you this. you even acknowledge it. so, like, what else is there to say? people now making jokes.
You asked "should I have expected a free meal here" and then a lot of posters told you no. It doesn't seem like you were asking a genuine question, it feels like- especially in light of your comments throughout the thread- that you want validation. You're upset and you want people to tell you you have a reason to be but you really don't.We're talking about spilled soup here. Why are you people going about this "move on", "get over it" business? I literally asked "should I have expected a free meal here?"
Would you say the restaurant deserves more flack, OP?
Like a small cereal bowl.
I don't get why you and others can't get this. Yes, I know that making a scene or complaining would be more effective. You're not giving me anything new here. I see nothing wrong with having the view that a good restaurant would have taken action on their own. And the fact that they didn't indicates to me that I think they are a bad restaurant. And I shared this to see what others would expect. It's not complicated.
What is with this "get over it" stuff? Can't a person ask a question without being obsessed about it? I never get why people feel the need to paint the OP in such a bad light for no good reason.
It's just soup. It's not like it scalded the OP or left them with horrible burns. They said themselves it was no big deal and didn't want to make a fuss. I don't necessarily think "whining" is the right word, but can you really be upset about not getting free stuff after you yourself insisted it was no biggie?
I don't think people are trying to force a thread backfire here. In my experience, comps are usually given out to calm down upset customers and keep them coming back if it feels like their experience was beyond redemption. OP sounds like they were a pretty chill customer and didn't make a big deal out of it, so it's weird to then be upset afterward that they didn't get anything out of it.
And the OP didn't. Hence why he didn't get anything.
Ah. So this is why I dont have to complain.there are only two ways to get free stuff: complaining or looking fuckable.
It's just soup. It's not like it scalded the OP or left them with horrible burns. They said themselves it was no big deal and didn't want to make a fuss. I don't necessarily think "whining" is the right word, but can you really be upset about not getting free stuff after you yourself insisted it was no biggie?
I don't think people are trying to force a thread backfire here. In my experience, comps are usually given out to calm down upset customers and keep them coming back if it feels like their experience was beyond redemption. OP sounds like they were a pretty chill customer and didn't make a big deal out of it, so it's weird to then be upset afterward that they didn't get anything out of it.
This happens a lot to two words.. it seems :/
Well, I'm more irritated by the wording of these posters. Like, they don't have to be mean about it. That's what I was frustrated about.
Like a small cereal bowl.
I don't get why you and others can't get this. Yes, I know that making a scene or complaining would be more effective. You're not giving me anything new here. I see nothing wrong with having the view that a good restaurant would have taken action on their own. And the fact that they didn't indicates to me that I think they are a bad restaurant. And I shared this to see what others would expect. It's not complicated.
I don't get why you and others can't get this. Yes, I know that making a scene or complaining would be more effective. You're not giving me anything new here. I see nothing wrong with having the view that a good restaurant would have taken action on their own. And the fact that they didn't indicates to me that I think they are a bad restaurant. And I shared this to see what others would expect. It's not complicated.
It was only a $15 meal
You dont find it unsettling we live in a society where you gotta be an asshole to get good service? That you cant expect a business to be decent and compensate for their mistakes without being yelled to do so? And then after the fact being called an asshole or child for not being an asshole in the first place?
lol I know. That thread just cracks me up.You know, I was completely vindicated in that thread, right?
It's just soup. It's not like it scalded the OP or left them with horrible burns. They said themselves it was no big deal and didn't want to make a fuss. I don't necessarily think "whining" is the right word, but can you really be upset about not getting free stuff after you yourself insisted it was no biggie?
I don't think people are trying to force a thread backfire here. In my experience, comps are usually given out to calm down upset customers and keep them coming back if it feels like their experience was beyond redemption. OP sounds like they were a pretty chill customer and didn't make a big deal out of it, so it's weird to then be upset afterward that they didn't get anything out of it.
You asked "should I have expected a free meal here" and then a lot of posters told you no. It doesn't seem like you were asking a genuine question, it feels like- especially in light of your comments throughout the thread- that you want validation. You're upset and you want people to tell you you have a reason to be but you really don't.
Waitresses have it tough. They have to put up with assholes every day. Sometimes, it's really hard to always have to apologize and try and make amends when most of the time it's not even their fault. Yes, it was her fault this time but she apologized and she probably felt awful about it. She could've gone home and thought to herself "wow, that was really embarassing and I'm so glad they were kind enough to not make a big deal about it." That's your compensation for having soup spilled on you. You saved someone further humiliation. Be satisfied with that and move on.
Basically, compassion is a virtue.
So fucking call the restaurant then and stop asking strangers in the internet for help.
Jesus christ.
And you think I'm insincere about what, my feelings about having hot soup poured on me?
You're right, most people who don't care about something go home, post it on the internet and then argue for pages with people who don't agree with them. Drop the bullshit already, you weren't fishing for opinions, you were fishing for attention and people pat you on the back for how unjustly you were treated.Can we please drop this "upset" angle? It's getting very tiring. I didn't complain because I could tell the waitress was honestly sorry for it. I am like 99% sure that the management knew because it was a very small restaurant and a lot of employees were around when it happened. I think the restaurant did a bad job by not proactively addressing it. That doesn't mean I am upset. I am not upset, at least not to any significant degree.
This is actually a good point. You could call the restaurant, they probably remember you and what happened. You could say how embarrassed you were with your fancy coworkers and blahblahblah (bull shit). They'll probably give you a gift card, let you eat for free.