Did you buy the item from a third-party seller?
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Did you buy the item from a third-party seller?
jacksepticeye
Member
Funnily enough EA are the best that I've talked to. Though I haven't talked to many
EA the best? I had trouble even finding how to contact them after ordering a game from Origin. They hid it pretty well.
Never contacted Sony except for a TV problem and they were... mediocre. Pretty rude.
Never contacted Microsoft.
I've only been through Nintendo support, and every time it's been good. Sent in a broken 3DS XL got it back in 3 days.
Never contacted Sony except for a TV problem and they were... mediocre. Pretty rude.
Never contacted Microsoft.
I've only been through Nintendo support, and every time it's been good. Sent in a broken 3DS XL got it back in 3 days.
sensui-tomo
Member
Nope the item came straight from them as it was a lightning deal(and yeah the order says it was from them.) Funny enough the only item i did buy from a third party, was the special edition of ZOE when i ordered the regular edition(i contacted them and they said i could keep it , said it was their bad and thanked me for contacting them about the mistake )
Alienware/Dell had very poor phone service, but their on-site repair people are incredible. Guy showed up with three grand worth of parts within 48 hours and completely repaired my machine to basically factory new. For free.
Sony fixes issues of account theft/accidental purchases without arguing, but they take a few days to clear it.
Sony fixes issues of account theft/accidental purchases without arguing, but they take a few days to clear it.
grandwizard
Member
Logitech for me. Their products are solid but if you do get a bad item you can at least know their support won't jerk you around.
BibiMaghoo
Member
Had an issue with EA and BC2, where by if my and my partner tried to play online in the same game, it would kick the first person when the second joined. EA fixed this for me in 10 minutes with a phone call. Very good.
Sony have replaced many PS3's for me, and have never charged me for it. They also deliver them extremely quickly, in a day in most cases. However, I am not happy that each time they sent me a refurb, and I told them such. Otherwise good.
MS I had an issue with over a forgotten email address. They could not help me, but I understand why that was the case. So neither good nor bad.
Never had to deal with anyone else in gaming. AOL get my vote for most useless CS in all the void.
Sony have replaced many PS3's for me, and have never charged me for it. They also deliver them extremely quickly, in a day in most cases. However, I am not happy that each time they sent me a refurb, and I told them such. Otherwise good.
MS I had an issue with over a forgotten email address. They could not help me, but I understand why that was the case. So neither good nor bad.
Never had to deal with anyone else in gaming. AOL get my vote for most useless CS in all the void.
EA will give you coupon codes to go away. Not great customer service. You will surely get the Karkland.
I haven't had to deal with CS much. Gaming wise anyway.
Nintendo: My wii would barely run brawl anymore as some dual layer issue, and take longer to initially read a disc in the first place. Sent it in, it was fixed, still had all my VC games and stuff, no charge.
Microsoft: Lightning hit and I didn't have a surge protecter, my 360 got a RROD off of it. They sent a box, I sent it in, got another console and a month of gold, no charge.
Sony: PS2 Disc Read Errors, I ended up paying $50 but I had to talk it down a bit.
I think that's it, which is nothing terrible.
Nintendo: My wii would barely run brawl anymore as some dual layer issue, and take longer to initially read a disc in the first place. Sent it in, it was fixed, still had all my VC games and stuff, no charge.
Microsoft: Lightning hit and I didn't have a surge protecter, my 360 got a RROD off of it. They sent a box, I sent it in, got another console and a month of gold, no charge.
Sony: PS2 Disc Read Errors, I ended up paying $50 but I had to talk it down a bit.
I think that's it, which is nothing terrible.
EA for me by a long shot, the last few times I've tried to connect to the live chat it just sits there and does nothing for hours no matter which browser I try, many others have posted the same problem on their forums.
Back when it did work I tried to get one simple thing done, get my account purchasing options unblocked, for some reason they flagged my name or CC so I can't make purchases but a friend using my account still can so whenever I want to buy anything from them I have to get a friend to use his credit card.
They all assured me there was no block on my account but I could never make a purchase. Terrible company.
Back when it did work I tried to get one simple thing done, get my account purchasing options unblocked, for some reason they flagged my name or CC so I can't make purchases but a friend using my account still can so whenever I want to buy anything from them I have to get a friend to use his credit card.
They all assured me there was no block on my account but I could never make a purchase. Terrible company.
jacksepticeye
Member
All my dealings with MS have been great except for one (which directly lead to me selling my 360 and going PS3 only for 2 years)
but for me it goes to EA.
I only called them once but the guy was VERY helpful and tried really hard to solve my issue. He wasn't able to, but offered me a free Origin key for Crysis 2 (it was a while ago) and any other game of my choice since he couldn't fix it.
but for me it goes to EA.
I only called them once but the guy was VERY helpful and tried really hard to solve my issue. He wasn't able to, but offered me a free Origin key for Crysis 2 (it was a while ago) and any other game of my choice since he couldn't fix it.
i've only had to deal with nintendo, sony, and microsoft. microsoft was very helpful and very by the books. they helped me get my 360 connected to my dumb mac airport thing back in 2007.
nintendo was really fantastic and called me back a couple times during the week to try and help me through a problem i was having.
sony wouldn't honor a deal i was supposed to have received. when i called them back because i wasn't really satisfied with their answer and asked if they could verify they had sent the gift certificate i should have received, they said they had destroyed their records from that time (which was just six months prior). basically i learned never to buy anything through psn.
nintendo was really fantastic and called me back a couple times during the week to try and help me through a problem i was having.
sony wouldn't honor a deal i was supposed to have received. when i called them back because i wasn't really satisfied with their answer and asked if they could verify they had sent the gift certificate i should have received, they said they had destroyed their records from that time (which was just six months prior). basically i learned never to buy anything through psn.
Nintendo UK is without a doubt one of the worst experiences of customer service I've ever had to deal with.
I'm not repeating myself here on GAF in detail yet again, so I'll just say this: Console stolen, Nintendo refused to honour my previously purchased titles and ambassador status and transfer to a new console even though they were listed on my Club Nintendo account. £70 down the fucking drain.
Staff were unhelpful, rude and left me with a distinctly negative view of the company - a view which I did not have before, as a hardcore Nintendo fan since 1994.
I'm not repeating myself here on GAF in detail yet again, so I'll just say this: Console stolen, Nintendo refused to honour my previously purchased titles and ambassador status and transfer to a new console even though they were listed on my Club Nintendo account. £70 down the fucking drain.
Staff were unhelpful, rude and left me with a distinctly negative view of the company - a view which I did not have before, as a hardcore Nintendo fan since 1994.
In Australia:
Nintendo: Very helpful, have repaired a few of our DS's for free no problem, even when it was out fault. Went to their HQ and while we waited we looked around, saw some cool shit and the gave us free swag like posters and could download a free game from online on our DS's. Employees could answer any questions about legacy Nintendo products, like the Universal link cables for the old gameboys.
Microsoft: Know their shit. Mostly Canadians and Americans, I have had the most issues with Microsoft but their customer service is very good every time. Called them countless times due to MS fucking everything up all the time, but the staff are very cool and always fix my shit.
Sony: Useless. New Zealanders who aren't even gamers. I get put on the phone to 40-50 Y/O women who don't know shit. Ask them a question about PSN and they basically say "We don't know". Only called them 4 or 5 times but every time the same old fucking shit. 0/10 they need to hire people who know the product, not my mother who has no f'ing clue what she is doing there.
I made not to say this is in Australia, so it could be a whole other story from someone else's country or experience. Only had to call Nintendo 2 times or so, both times excellent, so they win for me.
Nintendo: Very helpful, have repaired a few of our DS's for free no problem, even when it was out fault. Went to their HQ and while we waited we looked around, saw some cool shit and the gave us free swag like posters and could download a free game from online on our DS's. Employees could answer any questions about legacy Nintendo products, like the Universal link cables for the old gameboys.
Microsoft: Know their shit. Mostly Canadians and Americans, I have had the most issues with Microsoft but their customer service is very good every time. Called them countless times due to MS fucking everything up all the time, but the staff are very cool and always fix my shit.
Sony: Useless. New Zealanders who aren't even gamers. I get put on the phone to 40-50 Y/O women who don't know shit. Ask them a question about PSN and they basically say "We don't know". Only called them 4 or 5 times but every time the same old fucking shit. 0/10 they need to hire people who know the product, not my mother who has no f'ing clue what she is doing there.
I made not to say this is in Australia, so it could be a whole other story from someone else's country or experience. Only had to call Nintendo 2 times or so, both times excellent, so they win for me.
mapachealocado
Member
I've had to deal with NoA and Square Enix. Nintendo transferred my ambassador status and added funds to the eShop equal to all my previous purchases to a new 3DS after I got mugged. They were pretty helpful and nice when I called.
Square Enix was kinda dreadful since it was at the time of the FFXIV: ARR launch. 5-6 hour waiting time on the phone (didn't try this, only read about it) and chat always disconnected just before talking to someone. I e-mailed them first and got an answer after 2 weeks saying "use the chat for that!" I then tried the chat method for like a week before I managed to contact someone. I only wanted to reset my security question lol it took like 2 minutes and that was it.
Haven't had to contact any others but out of those two I'd say I had a better experience with Nintendo.
Square Enix was kinda dreadful since it was at the time of the FFXIV: ARR launch. 5-6 hour waiting time on the phone (didn't try this, only read about it) and chat always disconnected just before talking to someone. I e-mailed them first and got an answer after 2 weeks saying "use the chat for that!" I then tried the chat method for like a week before I managed to contact someone. I only wanted to reset my security question lol it took like 2 minutes and that was it.
Haven't had to contact any others but out of those two I'd say I had a better experience with Nintendo.
I've had to deal with CS in two ways:
1) Playing WoW for a long time, I've had to request aid a few times (nowadays, most of the more common issues that required a GM can be solved using methods implemented in the standard UI). I've never had a bad experience with them, always incredibly polite and helpful, and sometimes even prepared to go a little overboard (I remember certain NPCs being out of place and performing truly marvellous feats).
2) When the original Dragon Age was released, I got a special edition, which was supposed to contain download codes for various, little bonuses (Shale among others). Back then, I was still relatively new to digital marketplaces and DLC, so I didn't redeem my codes right away. When I did come around to it, there was some sort of issue with my codes being out of date (I don't quite remember what exactly it was, anymore), and there was also no other way of getting the additional content. I tried contacting both Bioware and EA, but they basically had an organisational argument about who was actually in charge of taking care of the community. Today, I can play Dragon Age: Origins with all the DLC, after I bought it a second time on Steam.
From those experiences, I have to give a big shout out for Blizzard and their customer support. As for the other two, I still don't know who exactly is to blame in the end, but I can't help feeling like everyone remotely tied to the maintenance of the game was at least a bit lazy.
1) Playing WoW for a long time, I've had to request aid a few times (nowadays, most of the more common issues that required a GM can be solved using methods implemented in the standard UI). I've never had a bad experience with them, always incredibly polite and helpful, and sometimes even prepared to go a little overboard (I remember certain NPCs being out of place and performing truly marvellous feats).
2) When the original Dragon Age was released, I got a special edition, which was supposed to contain download codes for various, little bonuses (Shale among others). Back then, I was still relatively new to digital marketplaces and DLC, so I didn't redeem my codes right away. When I did come around to it, there was some sort of issue with my codes being out of date (I don't quite remember what exactly it was, anymore), and there was also no other way of getting the additional content. I tried contacting both Bioware and EA, but they basically had an organisational argument about who was actually in charge of taking care of the community. Today, I can play Dragon Age: Origins with all the DLC, after I bought it a second time on Steam.
From those experiences, I have to give a big shout out for Blizzard and their customer support. As for the other two, I still don't know who exactly is to blame in the end, but I can't help feeling like everyone remotely tied to the maintenance of the game was at least a bit lazy.
Rabbit Lord
Member
Agree on both.
SmoothRunningGun
Member
yep
Sony was useless the couple of times I had to call.
I've never had to call Nintendo but sending my Wii in to get the disc drive replaced was painless and free. I sent it out on a Monday and got it back the following Thursday.
I used to do customer support for Xbox and I can tell you that at the best of times Microsoft doesn't care about you, and at the worst of times, they actively hate you.
Did he teach you how to website as on the internet?
I've never had to call Nintendo but sending my Wii in to get the disc drive replaced was painless and free. I sent it out on a Monday and got it back the following Thursday.
I used to do customer support for Xbox and I can tell you that at the best of times Microsoft doesn't care about you, and at the worst of times, they actively hate you.
Did he teach you how to website as on the internet?
MemoryHumanity
Member
Out of the console manufacturers, it's Nintendo. Not even close.
Microsoft second, Sony third.
Microsoft second, Sony third.
Jawmuncher
Member
This is going to be all over the board.
Personally Microsoft when I had a issue dealt with it swift and nicely. ]
While Sony when it was there fault refused to help until I had finished calling 7+ times.
It all boils down to who you grab on the phone for the most part.
Since i'm never mean to anyone and yet Sony still wasn't willing to help even higher.
Personally Microsoft when I had a issue dealt with it swift and nicely. ]
While Sony when it was there fault refused to help until I had finished calling 7+ times.
It all boils down to who you grab on the phone for the most part.
Since i'm never mean to anyone and yet Sony still wasn't willing to help even higher.
CadetMahoney
Member
this.
Gintoki313
Banned
Nintendo was pretty cool with me. 5 years ago my Wii broke so I called them, and they told me to ship it to them. While I hate that it cost me $70 for them to repair it, it's not like I could do anything else. They told me I should have it back after 2 weeks, and it was back in an exactly 2 weeks. So my experience with Nintendo has been pretty great.
Haven't had to use Sony or Microsoft's customer support yet.
Haven't had to use Sony or Microsoft's customer support yet.
shinobi602
Member
Yea Amazon is great.
many places
Member
My experience with Microsoft when cancelling my subscription for PSU actually went pretty well. Did not take forever, did not try to get me to stay, just asked for info and everything went smooth.
.
i asked EA for a refund for MOH warfighter and within 5 to 10 minutes it was done. it took valve 3 weeks to give me a response that was not even related to my issue