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Xbox 360 Hardware Failure Survey - 59% Fail
- Thread starter Zonar
- Start date
m0dus said:
While it may or may not be statiscally bona fide, you know that there is a wide-spread problem when it comes to 360s crapping out. 59 % may be high, but i refuse to believe that it's ~3 % as MSFT claims. Just check out the 360 RIP thread in GAF - it's ridiculous! Do we even have threads for the PS3 or Wii breaking down?
i think more attention should be given to the topic of failing xbox 360s, but how are you going to go about doing it? internet polls are obviously out, they tell you nothing. the only thing surprising about this one is that nintendo didn't somehow manage to win. are you going to go to microsoft and expect to get real numbers? at the very least, ask the question and publish the response, but i don't think there's much to be done except to editorialize, and then it's still a matter of having the proper perspective and not coming across as having some axe to grind.
BlackGoku03
Member
Nope. You're wrong. Everybody is wrong. Microsoft never lies.Piper Az said:
*rollseyes*
Grampa Simpson
Banned
What they really meant to say was 3/5.AtomicShroom said:
pr0cs
Member
Launch systems at or above 59% I can believe, I don't think overall it's that high though.
To me the worst part is that there doesn't appear to be one single problem that is the culprit (power brick or DVD drive as historic examples).
All those people pining for the 65nm CPU really haven't a ****ing clue that it will probably make no difference. I seriously think that the main problem is the QA quality control from the manufacturers. I'm on my 3rd 360 and my other 2 systems died from 2 totally different reasons. 2 of my 4 friends with 360s died again for different reasons that mine died.
When all the systems seem to be dying for different reasons that leads you to believe that the people putting the things together are inept or the box itself is shit. Considering how great the machine is when it's actually fully functioning that leads me to believe that the retards they have putting the things together are to blame.
Either way, if Microsoft comes in 3rd this generation it won't be from lack of great software, it will because they could never figure out how to QC their hardware manufacturing.
To me the worst part is that there doesn't appear to be one single problem that is the culprit (power brick or DVD drive as historic examples).
All those people pining for the 65nm CPU really haven't a ****ing clue that it will probably make no difference. I seriously think that the main problem is the QA quality control from the manufacturers. I'm on my 3rd 360 and my other 2 systems died from 2 totally different reasons. 2 of my 4 friends with 360s died again for different reasons that mine died.
When all the systems seem to be dying for different reasons that leads you to believe that the people putting the things together are inept or the box itself is shit. Considering how great the machine is when it's actually fully functioning that leads me to believe that the retards they have putting the things together are to blame.
Either way, if Microsoft comes in 3rd this generation it won't be from lack of great software, it will because they could never figure out how to QC their hardware manufacturing.
When the 360 launched, there were many articles, including in the "mainstream press", about the failure rates. We had threads linking to the New York Times and many other sources discussing the failures. And again, when MS decided to refund repairs made on systems purchased in that window, and then AGAIN when MS decided to extend the warranty. The failure rate of the 360 has been discussed a great deal, and the discussion and negative press was entirely warranted because it WAS higher than norml. The reason it is no longer getting press is because newer systems have much lower failure rates and the system has a full one year warranty, rather than some conspiracy as you are implying. Do you really think there are millions of failures?Lagaff said:
The internet (and especially GAF) is not a representation of real life.
f_elz said:
Really? :lol
And who is going to pay to get a correct approximation?
This is no different than Sony denying the initial PSX had a heat problem that warped the laser assembly ... yet they revised the HW to fix this. Nor is it any different than MS denying the X-Box had failing drives, yet switched contractors.
Just read the threads here, and at any forum. It is not the same as a poll. There are PLENTY of people that come in to defend the HW, stating that they've had no problems. But when you look at the number of people with the red lights of death ... especially the people claiming multiple failure ... it becomes quite obvious that the numbers are higher. Especially with the initial design.
GhaleonEB said:
Please ... respond to the initial
false
As far as the above post you made, what does that have to do with anything? Did I ever state they haven't made attempts help at least some of the victims?
The numbers they released are for PR purposes. If anything, the fact that they offered such repairs makes it obvious the numbers were higher.
They initially stated that the failure numbers were normal for consoles. If that is the case, then why did they extend warranties? Out of the kindness of their hearts? :lol
BlackGoku03
Member
And because you've never heard of it, that means it never happend. Good going. You saved the day.GavinGT said:
I didn't see your post on the other page because it rolled over so fast to this one - I didn't deliberately ignore you. I realize I was a bit terse in my first reply (kids yelling in the background added some testiness). I was quoting you but also responding to those that feign dismissiveness of the survey, but follow it up with, "but I'm sure it's up there," which is silly.Onix said:
My point was, someone speculated the failure rate was a pretty high 3-5% of systems and you posted the laughing on the ground emoticon. I took that to mean you were saying, "how absurd!". But do we know what the rate is? If it's 5%, that's 400,000 systems (assuming 8 million sold). That's a LOT of dead hardware. But we just don't know.
I think all that can be said for certain is this:
-This "survey" is literally meaningless
-The 360 clearly has had a higher failure rate than most systems, perhaps any system. To what degree is impossible for us to tell without data.
-Microsoft admitted it was a high failure rate, so it MUST have been high for them to do that
-They took steps to fix it with free repairs, refunded fees and an extended warranty.
Lastly, my response to you above is contrasting the situations you cited, where the companies in question were in denial that there was a problem, with this one, where Microsoft confirmed there is a problem. So there is a big difference. It doesn't make it okay, of course. (And the first step to fixing a problem is admitting you have one....
)Didn't mean to come off harsh.
BudokaiMR2
Member
If anyone really wants a change, we need people to send complaints to the BBB. It's not even that big of a hassle. These online polls just don't accomplish enough...
That was a great move, but it was only a partial solution.
Launch consoles are still dieing every day. That one year warranty is up for anyone who bought the console during the launch window. It's pretty obvious that there was faulty hardware in the launch batch and launch consoles are just going to keep dieing.
Anyone who had a launch console die in the first year were actually pretty lucky. Hell I didn't even get to use mine a full year. I bought a 360 in Japan sometime in March. It had been sitting on the shelf in my local store since the Japanese launch, manufactured on 11/16/2005. Didn't even plug the system up until I moved back to the States in May last year.
No free repair for me though.
GhaleonEB said:
That was a great move, but it was only a partial solution.
Launch consoles are still dieing every day. That one year warranty is up for anyone who bought the console during the launch window. It's pretty obvious that there was faulty hardware in the launch batch and launch consoles are just going to keep dieing.
Anyone who had a launch console die in the first year were actually pretty lucky. Hell I didn't even get to use mine a full year. I bought a 360 in Japan sometime in March. It had been sitting on the shelf in my local store since the Japanese launch, manufactured on 11/16/2005. Didn't even plug the system up until I moved back to the States in May last year.
No free repair for me though.
seattle6418
Member
wow, it can´t be 59%. the console would be doomed if that was the case... i mean, buy a console that has more than 50% chance of bricking? 59% is total recall numbers. let´s shoot it very high and say its 25% i already think it´s ridiculous, and there´s got to be some backlash for this.
what´s their official word? how come they haven´t figured out their hardware?
what´s their official word? how come they haven´t figured out their hardware?
BudokaiMR2
Member
pr0cs said:
Whatever, I don't care. Compared to an internet poll? Someone could put a damn poll up on GameFAQs home page about this. Wonder what kind of results that would turn out...:lol
You have to do something. Absolutely no use just sitting around and getting raped. Be a good consumer dammit.
Anecdotal evidence doesn't help anything. That's all the internet is anyway, bunch of people telling their useless stories.
But when something gets so much heat and is talked about as much as something like this, there has to be something to it. Right?
:lol
godhandiscen
There are millions of whiny 5-year olds on Earth, and I AM THEIR KING.
Got mine on launch. Still working. Amazing piece of tech imo. TBH, its a console ahead of its time. It was released one year before the competition and it is still better in many areas. I gues that all good things come at a price, and in this case it is the high failure rate. I have 30 friends with a 360, and none of them has experienced problems. Howerver, in the internet I keep seeing people who claim their 360 broke, so it must be true.
pr0cs
Member
BudokaiMR2 said:
The BBB isn't going to save you. I am REALLY surprised the media (Gamespot, IGN, 1UP et al) haven't gone to town on Microsoft on this issue. Microsoft regularly invites these guys to "one on one" sessions with Moore and company. I don't understand why they don't ask about the hardware's lack of reliability in this regard. I know IGN has continually bitched about dead systems, so why don't they ask the hard questions so when Microsoft gives the 3-5% line they can say "bullshit, even in our offices we've experienced [insert value much higher than 5%]"
BudokaiMR2
Member
Angelus said:
I'm sorry, but do you just fail to notice how the 360 failure thread seems to surface back on the first page almost daily?
BudokaiMR2
Member
pr0cs said:
Hah well the problem is that Microsoft just treats them better. Go look at the 360 coffin review. They got a free repair this last january for their launch system. Do you see them stretching the one year for many of us?
If enough people sent into the BBB, then maybe someone else would pick it up. It's just a way to try and get the word out. Strength in numbers, but everyone on the internet is too damn jaded and just makes their own silly little polls instead of just sending off a complaint and spreading the word.
pr0cs
Member
nah any complains are swallowed up by the BBB and disappear, it's a faceless non-sanctioned entity with no teeth to actually do anything.BudokaiMR2 said:
The gaming media needs to grow some balls and start asking some hard questions in this regard. If microsoft is dumb enough to invite these guys to sessions where questions are free-form start asking questions that people want to hear.. not the "how awesome are your games" bullshit.
GhaleonEB said:
Apology accepted. I was just chapped (not really), that you quoted my a bit out of context.
First off, that isn't speculation. IIRC, that is what MS stated.
Secondly, I think it was actually higher than that. As far as it being a lot of dead HW ... it seems that there IS a lot of dead HW. What the numbers are, I don't know. I would speculate that launch HW was higher than that ... potentially much higher ... but to my knowledge, MS changed some of the heat handling on 360. So current systems percentages may be lower.
I don't disagree.
Agreed on both accounts.
Yes, but I think (at least the launch HW) was higher than the numbers they gave. They claimed it was within reasonable failure rates, but then extended warranties.
Which seems strange for 'normal HW failure rates'
Lastly, my response to you above is contrasting the situations you cited, where the companies in question were in denial that there was a problem, with this one, where Microsoft confirmed there is a problem. So there is a big difference. It doesn't make it okay, of course. (And the first step to fixing a problem is admitting you have one....
There really isn't a difference from our standpoint however. In the case of PSX and X-Box ... they denied there were problems, however, there was ample evidence the issues existed. Then ... strangely ... they revised the HW to fix the problems.
The post I was replying to was stating that 'MS obviously can't be lying ... or they'd be in big trouble'. If you read my response, I'm simply stating that that isn't true. In the PSX and X-Box cases, the issues were completely denied in the face of ample evidence otherwise. Yet, they didn't 'get in trouble' ... and silently fixed the issues.
In this case, if someone where to prove that MS's quoted numbers are wrong ... why would they really get 'in trouble'? Instead, they modified the HW to alleviate the problem, and extended warranties to fix problem machines. That's all I was saying.
To argue the numbers 'have to be true' or MS would get in trouble seems ridiculous considering what has happened historically.
No prob. I'm sure the BM's made me point it out quickly anyway :lol
Piper Az said:
There was some Euro TV media coverage on this issue awhile back, it's prob on youtube now.
EDIT: here it is: http://www.youtube.com/watch?v=1Ywh7k42ZfY
BudokaiMR2
Member
pr0cs said:
Unfortunately thats not going to happen though. I undestand how useless the BBB is, but we just need to stir up bad press. And then hope that the media(gaming or otherwise) picks it up. It's up to us to stir up the bad press though
That number is definetly higher than I expected... 30-40% is about what I'd guess, but damn, that's outrageous... Even GM never built a car with that kind of failure rate... 3-5% is a lie, no doubt... MS figured that their main chance in this gen at the time was to hit the shelves before the competition, and at any cost, which turned out to be short QA testing obviously... One of the guys my friend plays with all the time console he bought in Jan '06 just died 3 weeks ago... He went out and bought a new unit from best buy and it died in 4 days... This issue is still alive...
pr0cs
Member
BudokaiMR2 said:Unfortunately thats not going to happen though. I undestand how useless the BBB is, but we just need to stir up bad press. And then hope that the media(gaming or otherwise) picks it up. It's up to us to stir up the bad press though
The problem with going that route is that it will take eons (literally years) before there is enough bad press to cause Microsoft to actually do something.
I'd rather have someone in front of Microsoft XBOX management asking them why the hardware QC is such a mixed bag and ask them what they're doing to rectify the problems. I want to know what Microsoft is doing to fix the problems NOW, not 2-3 years down the road when it's too late and people are thinking of next-next gen.
Segata Sanshiro said:
Yes it is. I've sat through multiple polls (weekly) at IGN, teamxbox, GAF, etc. and they all track in that 50-60% failure rate.
Even if you threw out 40% due to trolls, social malcontents, and other people that just like to shit all over anything, then that's still WAY too high of a failure rate.
My launch system ate it a couple of months ago. I had the Microsoft extended warranty. They sent my original console back to me and its worked real well the last month and half up until yesterday. Now the console is starting to emit a loud grinding noise after being on for 30 minutes. I'm guessing its just a matter of time before it croaks again.
m0dus said:
Before that thread was moved m0dus, I made this. Couldn't post it though
.
On topic. I don't think there's any doubt the 360 has a high failure rate. It's a bit concerning considering... Well, consoles shouldn't fail. People play them because they are simple to set up and keep running. I hate the idea of consoles getting to the point of PCs where you need technical support at hand.