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[Lucifon]

So this morning my copy of Overwatch arrived early. I tried installing it and straight away the Xbox said installation stopped. Nothing I can do will budge it - I've tried removing the external (yes I have enough space on both), full restarts, cancelling retrying etc.

But now I've tried a different game and that won't install either - same thing, installation stopped straight away.

Any ideas Gaf?

 

[EchoChamber]

Maybe your xbox isn't in the mood.

 

[Jennings]

Do you have enough space left for the install? You do. Well, I'm out of ideas.

Does this help?

 

[jesu]

Is there an update?
If so try refusing the update until the disc is installed then download the update.

 

[GitarooMan]

When you go to the queue under my games and apps what is the status. Does it just say installation stopped?

 

[Lucifon]

Is there an update?
If so try refusing the update until the disc is installed then download the update.

Doesn't even ask for an update. I thought that was it but my housemate also got overwatch and he's installing and updating as we speak.

I've tried with gears ultimate which I had installed previously, it now won't install - does the exact same thing.

When you go to the queue under my games and apps what is the status. Does it just say installation stopped?

Yep. Tried cancelling / 'uninstalling' then trying again. Same thing happens.

 

[Family Fry]

Only one I can think of is try installing offline?
Turn console into offline mode and try if that doesn't work, unplug cable/disconnect wifi and try.

 

[Lucifon]

Only one I can think of is try installing offline?
Turn console into offline mode and try if that doesn't work, unplug cable/disconnect wifi and try.

Tried offline install, same thing.

 

[etta]

When in doubt, clear cache reboot.

 

[weblaus]

Simplest and most likely explanation: Your disc drive is broken. Happenend on my first Xbox One as well all of a sudden.

 

[Noobcraft]

It's possible the Blu-ray drive is failing. I would restart the console (all the way off) and try it again first.

 

[Lucifon]

Simplest and most likely explanation: Your disc drive is broken. Happenend on my first Xbox One as well all of a sudden.

What were the symptoms of that? Disc based games still play just it doesn't seem to want to install. It also still spins it up just fine as I can hear the drive spinning.

 

[weblaus]

What were the symptoms of that? Disc based games still play just it doesn't seem to want to install. It also still spins it up just fine as I can hear the drive spinning.

Mmh, good point - if all that is still working without emitting any suspicious noises (I recall really loud screeching when some discs were inserted), a complete reboot abfter powering off might do the trick.

 

[Family Fry]

What were the symptoms of that? Disc based games still play just it doesn't seem to want to install. It also still spins it up just fine as I can hear the drive spinning.

If you can, uninstall a different game you have on disc still and try to install it again. If you don't have the same issue it may be a faulty disc.

Edit
Scrap that maybe it's wise to try full hard reboots before uninstalling a disc.

 

[Lucifon]

If you can, uninstall a different game you have on disc still and try to install it again. If you don't have the same issue it may be a faulty disc.

That's what made me realise this was more than just overwatch. I uninstalled Gears Ultimate then tried to install again - same issue.

 

[B1gg_Randall]

When in doubt, clear cache reboot.

Yep..Try this.

 

[backflip10019]

That's what made me realise this was more than just overwatch. I uninstalled Gears Ultimate then tried to install again - same issue.

Did you try fully unplugging the console from the wall and then restarting? This has helped me with issues that hard resets haven't fixed for whatever reason.

Maybe also reboot your modem/router?

 

[nekkid]

Time to go all-digital, breh.

 

[Lucifon]

Mmh, good point - if all that is still working without emitting any suspicious noises (I recall really loud screeching when some discs were inserted), a complete reboot abfter powering off might do the trick.

Yeah doesn't seem to be a hardware fail on the disc drive. Plays blurays just fine too, just tested that.

 

[Noobcraft]

Sooo 10 minutes after being told to try restarting the console, have you tried restarting the console yet?

 

[Last Prime]

Try disconnecting the power from the back of the xbox for 30 seconds.

 

[Lucifon]

Sooo 10 minutes after being told to try restarting the console, have you tried restarting the console yet?

See the original post, I had already tried that.

Try disconnecting the power from the back of the xbox for 30 seconds.

Just tried that and rebooted router just in case, no luck (even though offline install didn't work). Made sure the power had drained too.

 

[Noobcraft]

See the original post, I had already tried that.

Definitely weird.

 

[Last Prime]

Try reloading os

 

[DasTiffy]

Delete the Beta, I had the same issue.

 

[Lucifon]

Full console reset solved it!!

God knows what went wrong. I chose the option to keep all my games and apps so just settings profiles etc were deleted. Hope this helps someone in the future.