The restaurant analogy is ridiculous, by (British) law a resteraunt has to provide their service with reasonable care and skill, within a reasonable time and at a reasonable cost.
If I don't think they've provided that I don't throw fries in the waiters face I speak to whoever is in charge and we can negotiate some kind of understanding which most places will be happy to do, usually a heavy discount, free meals etc.
What a restaurant manager won't do is make me pay in advance to protect against people doing a runner, claim undercooked meat is part of their vision, block my complaints, mislead me in their advertising or force me to accept a free pudding I don't even want.
If we can't come to an agreement I have every right not to pay anything and they in turn can take me to court if I'm out of line.
There's no way I can realistically do any of that with EA.
Of course that's for a service, if games are classed as goods they have to be a satisfactory quality, as described, fit for purpose and last a reasonable length of time. Once again Sim City arguably falls down on at least two of those points.
