EA botched an extremely profitable launch (highest selling sims on launch) and he is saying gamers need to "chill out?"
EA has been launching high profile, online-heavy titles like the Battlefield series for a looooong time and yet they keep botching them up. I can't think of a smooth Battlefield launch ever (over 10 years worth of them), yet every time it happens they use the same reason: "We didn't anticipate the demand..." Maxis used the same excuse too:
"What we underestimated was a huge surge in pre-orders within the last week and the power of the great word-of-mouth created by the media and our community," Bradshaw said.
http://www.polygon.com/2013/3/9/4081464/simcity-interview-ea-maxis-lucy-bradshaw
In this day and age they can determine pre-launch demand probably better than ever before, especially with an Origin only, PC only game like Sim City! It seems like they either have extremely poor load testing with their online games or cheap out and hope they can low-ball on the infrastructure side of things. Either way they keep screwing their launches up and keep using he same excuse, which by this time is not longer acceptable.
EA, being one of the biggest game publishers should've figured this stuff out by now and for McGee to defend them only hurts the industry and shows he's out of touch with gamers. Correct me if I'm wrong, but I think Microsoft finally got the Xbox live loading issues resolved after years of it breaking when a new big game launched, like Halo, CoD or Gears. EA should hire some help and quit making excuses for their lack of planning and testing. Its almost laughable at this point.
I wonder how poorly the BF4 launch will go?