Purple Cheeto
Member
But I didn't change my account. Now when I try to log in to any Playstation store or whatever it says my email address has no account associated with it.
What do I do?
What do I do?
-
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Got an email saying my Sony Entertainment Network account sign-in id changed...
- Thread starter Purple Cheeto
- Start date
VincentMatts
Member
Let me guess, you didnt enable 2 factor authentication?
call sony support
call sony support
Change the password on your original email... Then contact sony that your accoint got compremised. Keep SN ready, as well as your original e-mail and serial number of the device you created the account on.
And before I forget... Enable 2fa and audit your payment providers the coming weeks.
And before I forget... Enable 2fa and audit your payment providers the coming weeks.
Purple Cheeto
Member
Thread can be closed? That's it? I'm fucked and lost my account?
Edit: Sorry I'm just frustrated.
Edit2: Calling Sony support.
Call Sony support man. Only thing you can do. Everyone else here will give you the same replies.
VincentMatts
Member
A neogaf thread cant do shit about it, its sony you need to be trying to communicate with right now.
SmokedMeat
Gamer™
No matter how many of these threads we have, you still have people like OP not bothering to protect their account with two factor authorization.
I just don't get it.
I just don't get it.
Just contact Sony support. As long as you have serial numbers and all account details you should be golden.
Also look into changing any and all accounts that use the same password... or even the ones that don't.
...and please, for the love of God enable 2FA when you get your account back.
Good luck OP.
edit: maybe check out https://haveibeenpwned.com/ to see if any of your accounts have been compromised.
These threads have just been pretty common lately, people would probably say you could read any of the others for advice because they're sick of regurgitating the same advice even if they want to be helpful. And half the time people have to be fished for the basic question "...Did you contact Sony support?" which is more of a chore every time.
We get these every single day. Like twice or more. It should be standard at this point to have 2FA just in case and a unique password for Psn.
RedlineRonin
Member
Can someone shed a bit more light on the 2FA topic for Sony? I just bought a pro last month and have PS Plus so I'm new to all of this. Is this something I need to activate somewhere?
I feel like i hear about hacked PSN accounts a lot lately......
I feel like i hear about hacked PSN accounts a lot lately......
brokenbeans
Banned
Just enabled it, not had my PS4 long.
LonelyGreyWolf
Banned
Brutal but 100% true.
These kind of threads are kind of like the "it's my birthday" threads (except they're about a bad thing, of course).
Manmademan
Member
How many "enable 2FA" threads do we need to have though
hemo memo
Gold Member
We need another "Sony please fix your security" sticky thread too.
Purple Cheeto
Member
It was just the assholish response that pissed me off. I was checking the Playstation site but couldn't find info on how to reset my account and they buried the contact number. Calling them has taken care of the issue and I'm enabling 2FA right now.
SmokedMeat
Gamer™
There should be a sticky thread for new PS4 owners.
Air Zombie Meat
Member
I feel like sony should do more to let people know about 2fa. We can all lecture people about how they should know if they're on gaf but that doesn't do much for people who aren't.
They fixed it with 2fa though? The only thing is that it's just sms verification, which can be a problem if you don't have a cell, or have to pay for incoming texts.
RedlineRonin
Member
Thank you!
N° 2048
Member
lol they did. There was a notification on every PS4 when it launched. That's how I knew it launched. I bet a lot people just ignored it.
They also put it all over social media.
Given how much it does tho Sony should push users to utilize 2FA, pull a Google and have a pop up about account protection to inform people 2FA is even a thing on PSN now.
I have it activated since it's out but were it not for GAF I'd be none the wiser about being available for PSN by now.
Except maybe that they did and I missed it. I only saw it was available for some regions but never was informed when it was for mine.
People tend to ignore threads like that until it happens to them, it's human nature so don't be so confused.
I'm sure there's a ton of actions you don't take in other parts of your life that might compromise your security too. What kind of locks do you have on your house? Is your alarm hooked up to a security response team? Do you have CCTV? etc. Well I would expect probably not all of these things, especially if you live in a low crime area, but that doesn't mean I'm going to go victim blaming if you get broken in to.
It's up to Sony to make 2-step verification mandatory, and for the victim blaming to stop.
Air Zombie Meat
Member
Never seen it on mine. I do see it telling me to link my facebook account all the time though.
Why the heck doesn't every account require 2FA if you try to change your account from an IP in another country?
The system ought to automatically flag that like if I suddenly started using my credit card in Russia or Africa 2 hours after I use it in the US.
That would solve a billion problems.
The system ought to automatically flag that like if I suddenly started using my credit card in Russia or Africa 2 hours after I use it in the US.
That would solve a billion problems.
hemo memo
Gold Member
No they didn't. Unless they make it mandatory it's not an excuse and it's dumb to put the blame on the user everytime. It's not like 2 threads in a year this shit happen every week on here. That's only people we know on GAF think of the situation for others.
stargateheaven
Member
When you sign into PSN, it should alert you to set it up if you dont have 2FA
Purple Cheeto
Member
Demeaning people isn't really helpful.
Donniewahlberg
Banned
I can't actually get the 2fa to work. The texts take like 2 hours to come through when I go through authentication and by then the page is obviously long timed out. No issue like this with other services using 2fa
Looks like Sony didn't learned from the 2011 fiasco, people are hacked every day
https://en.wikipedia.org/wiki/2011_PlayStation_Network_outage
https://en.wikipedia.org/wiki/2011_PlayStation_Network_outage
outunderthestars
Banned
This shit right here. Its not Sony's fault that people have shitty passwords and no TFA enabled.
VetrexKnight
Member
I know one reason alot of people still do not have 2 factor on is because it is still set up to just send a text instead of it being a phone call or email that they send. Many would use it if they just had the option for the phone call.
Like I said, in some cases 2fa isn't an option, and it's the same reason it isn't mandatory on xbox or steam. I agree there are a lot of threads of this happening on PSN, but it's not due to some security breach, but rather accounts being phished, cracked or being compromised in other leaks.
You don't see much threads from Microsoft or Nintendo users being hacked.
Sony is to blame, 2011 was not enough looks like.
That's a bullshit lazy excuse, they give you an offline code you can use during setup and you can set up a free google voice account. The excuse is L A Z I N E S S.