Hello,
Yesterday, I purchased a copy of Ultra Street Fighter IV for PS4 from the Sony Entertainment Network Store (order number
XXXXXXXXX).
However, the game is not of satisfactory quality. I own the title on PS3 and PC already, but this version is riddled with issues that neither of those versions have. The menus are slow and unresponsive, there are text issues everywhere when playing online, the online performance is significantly worse than the other versions of the game I own, the gameplay is less responsive than on PS3, and within just an hour's play I've encountered no fewer than 5 bugs affecting gameplay that weren't present in any other version of the game.
I am aware that your policy is to not offer refunds on digital content,
unless required to by local law. Here in the UK, the
Consumer Rights Act 2015 dictates that digital content must:
- be of satisfactory quality,
- be fit for purpose, and
- meet any description.
http://www.legislation.gov.uk/ukpga...here-under-a-digital-content-contract/enacted
The description on the online storefront promises smoother gameplay than the PS3 version:
"Enjoy smoother gameplay, refined through PS3 fan feedback."
With this in mind, I draw your attention to the following clauses:
34 (2)The quality of digital content is satisfactory if it meets the standard that a reasonable person would consider satisfactory, taking account of
(a)any description of the digital content,
34 (3)The quality of digital content includes its state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of digital content
(b)freedom from minor defects;
34 (8)In a contract to supply digital content a term about the quality of the digital content may be treated as included as a matter of custom.
36 (1) Every contract to supply digital content is to be treated as including a term that the digital content will match any description of it given by the trader to the consumer.
I therefore request that you refund this purchase immediately.
Regards,