That reaction was expected. You act as if playing ANY game online doesn't consist of racist kids yelling nigg*r and fagg*t.
No, neither Sony or Microsoft have a solution for this other than "report", I've been called everything on online games, so don't be all like "but I don't have any issues! parental control exists!" Yeah, so what? They're useless.
It sucks for users, yes, big time, but what should they do? And again, don't mention PSN o Xbox live because that wouldn't fix their problem at all.
Are you drunk?
The state of voice communications in 2017 does not excuse this piss poor implementation at all. I have no idea why you're equating the two.
They SHOULD follow the same standards as LITERALLY EVERY OTHER COMPANY IN THEIR POSITION and come up with a solution that does not require a GOD DAMN PERIPHERAL to provide the very basics of voice chat in game. We had this figured out more than a decade ago.
If they truly didn't want their image tarnished by the ills of voice chat, their response should have been, "we'll make the ability to team up in our games, and the players can use the 3rd party voice chat of their choice. Hell, we'll include discord as an app if you want, but we're not going to do it ourselves".
What you and some of these other people seem to fail to understand is that Nintendo wants to charge you an annual fee ONTOP of the hardware costs for this which, given how pushed up joycon prices are, will almost certainly be above 50 dollars. That's shit. And just because you may not have any gumption to engage with voice chat doesn't make it any less shit.
Then it's incompetence then? How else do we explain nonsense like this?
DIRE, GRAVE incompetence.