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Waitress poured hot soup on me, restaurant did absolutely nothing

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Audioboxer

Member
I love how suddenly everyone is now an expert in Customer Service and how to run a successful restaurant.

Never change, GAF!

If anything some fun aside in here let this topic be a reminder to every living person never to work in the catering industry, and if you can avoid it, stay away from customer service too. Your life will be hell. I've done both.

Customer service for customers is like driving. Normal people get road rage when driving and turn into psychopathic assholes. Normal people also seem to turn into the spawn of hell the second they walk into a retail store, restaurant or engage in any sort of customer service. Honestly, it takes years off your life having to listen to some of what you do. Every now and then you get decent people who even when legimately let down communicate with you and accept you're a human being trying to help.

It's vastly outweighed by people who will treat you with contempt, hatred and absolutely insane levels of anger. Apologies often mean jack shit as well, even the most minor accidental infractions command a luxury yacht, full expenses paid vacation and a cash lump sum these days. In many situations in life compensation is a legitimate payout, but work customer service for years and you'll come across some of the most childish whining and requests you'll ever see/hear demanded. By people you wonder how they can ever legitimately function and not be in some constant state of road rage. Then again, I think a lot of humanity is constantly set to 'road rage' mode.

Anyway, if this rant about years of baggage in my life lost to customer service saves anyone, it was worth it. I will finish on customer service can be rewarding too, and I've spoken to a fair few amazing people. I've done a good bit of call centre work and at times I'd say I was genuinely operating as a "phone shrink" to help people with just about anything (relationship advice, career help, friend problems, old people needing someone to talk to). That was while working in a bank and with an ISP/TV provider. Fitting considering my career path I'm going down now is clinical psychology. It's just as above the absolute nut jobs in customer service roles do genuinely age you, stress you out and make you hate humanity.

(not saying you are the above OP, I just thought it was fitting to rant about customers in this topic)
 

Quazar

Member
Yeah restaurant not doing anything about it is kinda dumb

I would have complained lmao

my ass cheap





are y'all white or middle-upper class?

honest question

edit: OP did she spill some of the soup or the whole thing?

if it was the whole thing then they def fucked up

I'm so drunk I caught my drunk on this post. Was about to snap until I noticed I agree with you. Totally didn't see quotes at first sight (drunk sight)
 

watershed

Banned
The restaurant I went to once wanted to comp my order because i ordered a medium rare steak and I got a well done order. And all I did is let the waitress know about it and I specifically ask they don't comp it, just to make them aware, but they insisted.


Imagine what would happen if soup was spilled on me!

I'm your case OP, it depends on what you wanted. If you chose not to make a big deal that's fine, but I wouldn't have given her a tip. Still would have paid for the food though. Not much that can be done on either side especially if you weren't injured. Had it been a 2nd degree burn or something though.....
Overcooking steak is worse than spilling soup. I would have asked for a whole new steak at minimum. Going to a fancy steakhouse and getting bad steak is criminal.
 
you got played. The waitress and her pals in the back chuckling over pranks like this.

I don't want to alarm anyone too much, but I've had several friends who worked in food service (as waiters/waitresses and managers) and they all told me that chefs and/or waiters spitting into the food of a known asshole customer is very real thing (not common, thankfully, but it happens). Anyone who does gets fired on the spot when they're found out, but that doesn't stop people.

For the record, no, none of my friends ever did so.
 

Two Words

Member
In matters ecumenical I'd refer you to the supposedly omnipotent nature of the God, should you be so unfortunate to believe in such things.

Being omnipotent means that you can do anything that is possible, not that you can do things that are literally impossible because they are pure contradictions.
 

jadedm17

Member
As a server for 12 years I can say it's the bossier ones that get free meals, so you lost it by not making at least a little deal out of it. I've seen similar - Management go off reaction. Next time show some displeasure - I think you personally deserved a free meal, and most chains I've work will cover drycleaning if needed.
 

sinkfla87

Member
Heh. I know how that is. I work for Fairmont. Thats why they train our employees to "go above and beyond" like sending chocolates to their rooms or comping their meal and having the chef come out and do some fancy shit for them or something if shit goes south. If they say "its fine" or whatever, we are told not to take that as an answer and pamper them until the cows come home. They even put pictures of guests with their names up in the staff area so you will know the names of some higher paying guest to call them by name and stuff.

I guess spending $1000+ per night for a room, people expect a certain level of service.

Haha wow that sounds a lot like my place, too. We have a lot of recurring guests since our hotel targets a lot of government and business people, and we typically try to remember them good or bad. We're trained to go above and beyond for people too but only some people really enact that. Our GM wanted housekeeping to go through this business groups room trash to see what their interests were so we could get them personalized gifts. I shit you not. Naturally when the guests heard about the plan, they were freaked out.

$1000 a night is crazy money though compared to us! My mind is blown when I see people stay for like 30 nights at $169 a night and when their CC# authorizations don't come back declined. It depresses me :(.

I think OP would love my GM.

Edit: Also, did OP ever say what restaurant this happened at? Local or chain?
 
I don't want to alarm anyone too much, but I've had several friends who worked in food service (as waiters/waitresses and managers) and they all told me that chefs and/or waiters spitting into the food of a known asshole customer is very real thing. Anyone who does gets fired on the spot when they're found out, but that doesn't stop people.

For the record, no, none of my friends ever did so.
I was a cook and one time as a joke, a waiter put a "side of pubes" on the chit that printed in the kitchen so I yanked out a couple pubes and threw them up on a side plate.
 

Stinkles

Clothed, sober, cooperative
Happened to me at the insanely popular Din Tai Fung in Bellevue - a fair amount of soup on my head and shirt. I was fine and not even remotely bothered but they offered to comp all six of us for dinner but my quick thinking lawyer sister in law negotiated for an instant seating jump the two hour line IOU.
 

Fat4all

Banned
Happened to me at the insanely popular Din Tai Fung in Bellevue - a fair amount of soup on my head and shirt. I was fine and not even remotely bothered but they offered to comp all six of us for dinner but my quick thinking lawyer sister in law negotiated for an instant seating jump the two hour line IOU.

that's some smart booking right there
 

Ponn

Banned
I understand what standard practice in the industry is. OP wanted people who worked in the service industry and opinions from others who have had similar experiences. Regardless of restaurant manuals on customer service, OP should not have expected anything because it reeks of entitlement and it doesn't hurt the customer to be forgiving and have some sympathy. The service industry sucks and a little kindness goes a long way.

I agree that entitlement with customers can be a problem, I dealt with much of that and thats why I never want to work in a service industry again. I hate the term "The customer is always right"

Spilling hot soup on a customer is one of those more blatant exceptions to me though. Thats when you put away any passive aggressive feelings you have built up from working in the industry. I think its ok to go into a restaurant and feel entitled to not have hot soup spilled on you.
 
Being omnipotent means that you can do anything that is possible, not that you can do things that are literally impossible because they are pure contradictions.

No it means having unlimited power which means doing things not even you could consider possible, but we're digressing from God's math skills.
 

JaseMath

Member
Today was my last day at my internship, and a lot of us interns and other employees went out for lunch. A different waitress accidentally spilled some hot soup on me. It wasn't skin-burning hot or anything, but a bit painful. Plus, getting soup poured on your clothes obviously sucks. The waitress emphatically apologized, and I didn't make a big deal about it. I was going to be leaving for home soon, so I guess that was a good day for it to happen.

The restaurant didn't really do anything though. They charged me for my food, and even had the tip already baked into the bill. Many employees saw it, so I'm sure the management knew about it. It was only a $15 meal, so I wasn't going to make a fuss about it. I'm just surprised that the restaurant didn't acknowledge it at all.

To those that have had similar experiences or work/have worked in restaurants, should I have expected something like the meal being free?

Yet you're taking to the internet to complain.
 
Haha wow that sounds a lot like my place, too. We have a lot of recurring guests since our hotel targets a lot of government and business people, and we typically try to remember them good or bad. We're trained to go above and beyond for people too but only some people really enact that. Our GM wanted housekeeping to go through this business groups room trash to see what their interests were so we could get them personalized gifts. I shit you not. Naturally when the guests heard about the plan, they were freaked out.

$1000 a night is crazy money though compared to us! My mind is blown when I see people stay for like 30 nights at $169 a night and when their CC# authorizations don't come back declined. It depresses me :(.

I think OP would love my GM.

Edit: Also, did OP ever say what restaurant this happened at? Local or chain?
Lol yeah going through garbage is pretty nutso. I should say that those prices are in Canadian dollars. Makes a bit of a difference. The starting rate for rooms at the place I'm ag now is about $800 during the summer I think. It drops to like $500 in the winter when its empty.
But it goes up to like $7000 for the super fancy ones that celebs like to stay in.
 
So you all feel that apologizing is all a restaurant should do in a situation like this? And I don't see how I'm being a whiney baby when I didn't make an issue of the situation when it happened and I simply asked how others would feel about it.
I wouldn't call you whiny, or think anyone would be unreasonable for causing a bit of a fuss over it, but I personally wouldn't make a big deal of it as long as I wasn't hurt.

If you wanted something more than an apology you shouldn't have let it slide as easily as you said you did.
 

Two Words

Member
No it means having unlimited power which means doing things not even you could consider possible, but we're digressing from God's math skills.

There is a difference between doing something that is seemingly impossible to us and things that are literally impossible because it is a pure contradiction. It is like how God cannot simultaneously be able to create a boulder so heavy that he cannot lift it and also be able to lift any boulder, no matter the weight. It is a pure contradiction.
 

digdug2k

Member
You should have made a deal if you wanted something. Nice guys finish last. Thats how the world works. On the other side, people who spend their lives complaining to try and get free stuff are generally miserable.
 

Fat4all

Banned
What Would Jesus Comp?

ogXOpif.jpg
 

Neece

Member
As a server for 12 years I can say it's the bossier ones that get free meals, so you lost it by not making at least a little deal out of it. I've seen similar - Management go off reaction. Next time show some displeasure - I think you personally deserved a free meal, and most chains I've work will cover drycleaning if needed.

Not sure I even want to ask this because I don't want a derail, but I am really curious.

Would you say race ever plays a part in who gets free meals?

Because I shared my experience earlier about how me and my party usually get offered something when our order is messed up. I'm actually thinking of a really recent time at Outback (I didn't choose to eat there lol) where me and about 5 others (all of us black) were at the table and a waitress messed up a few things and the chef undercooked my fish, and the manager came out and was really super nice about fixing everything, giving us discounts, and trying to make sure we were happy.

I wondered if he was that great with everyone, only because I remember studies being posted on gaf about how waitresses don't tend to like serving black customers because of the perception that they don't tip. And ever since reading that I wonder how customer service for me and my family factor into these seemingly industry wide sentiments. Maybe the waitress thought we weren't going to tip so they went out of their way to really make us feel accommodated.

What's funny is my bro in law did decide he wasn't going to tip because of her mistake. I added extra tip to make up for it ;p
 

Ondor

Banned
I agree that entitlement with customers can be a problem, I dealt with much of that and thats why I never want to work in a service industry again. I hate the term "The customer is always right"

Spilling hot soup on a customer is one of those more blatant exceptions to me though. Thats when you put away any passive aggressive feelings you have built up from working in the industry. I think its ok to go into a restaurant and feel entitled to not have hot soup spilled on you.
I hate that term too. What a garbage sentiment.

Ya, I see where you're coming from. To me, it's just not worth the fuss when you could potentially be hurting someone having a really bad day.
 
There is a difference between doing something that is seemingly impossible to us and things that are literally impossible because it is a pure contradiction. It is like how God cannot simultaneously be able to create a boulder so heavy that he cannot lift it and also be able to lift any boulder, no matter the weight. It is a pure contradiction.

That demonstrates a lack of imagination of what a God can do. And also the constraints of human logic and language.
 

Despera

Banned
Serving a well done steak when you asked for med rare is worthy of having a place shut down IMO.
I once got a medium rare steak instead of the medium steak I ordered and the manager came over. He had this panicked look on his face.

I was offered another steak + any two side dishes and drinks I wanted.

To me that was above and beyond the call of duty. But now I'm a semi-regular there because I know they take their shit seriously.

I'm sure if I had hot soup poured on me at that same restaurant they'd probably offer me free steaks for a month.

In OP's case it doesn't seem like he was at a high end restaurant so they probably don't take customer care that seriously. If he didn't speak up then probably no one would take any action beyond the waitress apologizing and offering help to clean up. They should've removed the tip from the bill though.
 

hollomat

Banned
are y'all white or middle-upper class?

honest question

edit: OP did she spill some of the soup or the whole thing?

if it was the whole thing then they def fucked up

Anyone who recognizes people make mistakes must be white or middle upper class?

Pretty stupid comment.

Waitress apologized, move on.
 

jtb

Banned
Happened to me at the insanely popular Din Tai Fung in Bellevue - a fair amount of soup on my head and shirt. I was fine and not even remotely bothered but they offered to comp all six of us for dinner but my quick thinking lawyer sister in law negotiated for an instant seating jump the two hour line IOU.

I'm nervously eyeing their expansion all over the place.... eaten at all their Seattle locations, but hope it doesn't lead to any quality control issues.
 

Two Words

Member
That demonstrates a lack of imagination of what a God can do. And also the constraints of human logic and language.

Things like contradictions and tautologies are not beholden to reality. 2 + 2 = 4 is a necessary truth because anything else would be a contradiction. Math is not something that can be manipulated because math doesn't exist. It is simply a set of necessary truths once you've set up some axioms.
 

Kevtones

Member
You should've been more assertive that it bothered you but then again a good restaurant would've at very least comped you.


I've been comped for waaaay less without even asking.
 

Ricky_R

Member
There's a bit of entitlement there that I feel is unwarranted. The restaurant could've capitalized on it for some nice good will, but they didn't have to in that case.
 
I mean, it did hurt at the time. It was pretty hot. It thankfully didn't leave any significant burn though. Right now it feels slightly tender. Kinda like when use a new shower and get scalded by the water being way hotter than you expected and end up with red marks.

Here it is GAF, the start of a Whiplash claim after a minor fender bender. But with soup.

That restaurant sure is going to regret not comping him after he sues them into bankruptcy and now OP has the topic as PROOF.
 

commedieu

Banned
Things like contradictions and tautologies are not beholden to reality. 2 + 2 = 4 is a necessary truth because anything else would be a contradiction. Math is not something that can be manipulated because math doesn't exist. It is simply a set of necessary truths once you've set up some axioms.
God could choose to make a rock that it couldn't lift. Doesn't mean he couldn't make it dissappear or turn to mush or anything else..if it decided it didn't want to create one it could lift, he could do that.

It could make a rock with no grip. So it couldon't get leverage. But it could always levitate it with is mind.

A better q is of God would say something if someone spilled soup on his robe. Or would it have been his will.

Edit;

If you're going to sue them. Go to emergency room and get evidence. Might be the low road, but eh, some folks do that.
 
Things like contradictions and tautologies are not beholden to reality. 2 + 2 = 4 is a necessary truth because anything else would be a contradiction. Math is not something that can be manipulated because math doesn't exist. It is simply a set of necessary truths once you've set up some axioms.

1) No they're beholden to logic (the human kind with all its limitations);
2) No see above;
3) The point about math contradicts your previous point;
4) Axioms fall down if you're considering the realm of the unobservable (for funsies); and
5) Allahu Akbar

I'm an athiest but bringing a God into this causes silliness.
 

Cocaloch

Member
There's a bit of entitlement there that I feel is unwarranted. The restaurant could've capitalized on it for some nice good will, but they didn't have to in that case.

I think entitlement as it's used nowdays is a vapid insult.

That being said, I'd say most people are entitled to not have soup spilled on them. The question is how to fix the situation when it happens.
 
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