I've just decided to not bother responding to people that are clearly looking to be antagonistic. You can't argue with people who are not arguing in good faith. They're just looking to argue.
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Waitress poured hot soup on me, restaurant did absolutely nothing
- Thread starter Two Words
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I've just decided to not bother responding to people that are clearly looking to be antagonistic. You can't argue with people who are not arguing in good faith. They're just looking to argue.
Snarky(HEART)
Banned
It's a resteraunt. Initiative is PART of it. In America at least lol
Revolutionary
Member
I remember this happened to me as well several years ago. It was a pretty expensive polo shirt so I made sure to inform management, and they comped my meal. The End.
Dash_Riprock
Member
Your restaurant won't last a week.
teruterubozu
Member
My goodness this crisis is still going on? Maybe the first page posts of "move on" was a bit early, but at this point you do gotta move on. It's not healthy to obsess.
Night Angel
Member
Discussing = obsessing.
Some of you guys are trying too hard.
Some of you guys are trying too hard.
Customer Service 101. If you're in the service industry and you fuck up, you try to rectify the situation with a show of goodwill. In the U.S., any decently run establishment will do this. Pragmatically speaking, you do it regardless of what the customer says because, for a multitude or reasons, they may not be sincere when they say it's OK.
LookAtMeGo
Member
Anyone who says the onus is on the customer to speak up is simply wrong. I'm pretty sure anyone who has worked in the industry knows this. Well at least when it comes to something obvious like dropping a bowl of soup on someone. Its harder to know if you messed up an order if the person doesnt say anything. But if you drop a fucking bowl of soup on somebody then fuck no the onus is not on the customer to make a stink about it. Props to OP for keeping his cool about it at the restaurant and not being a total fuckhead like so many in your position would have. You could easily have made that day a nightmare for the server had you chose to. The ignorance about what does and should go on behind the scenes at a restaurant in this thread is hilarious.
She fucked up if she didnt go tell a manager what happened and tried to make your visit a more memorable one from a customer service perspective. Instead of just being a place you got shit dumped on you and still paid full price plus a tip. If she did tell a manager and nothing happened then fuck that place.
Jump on OP all you want but I guarantee you that if OP had asked to speak to a manager and she had not told a manager what had happened then her day would have been a hell of a lot worse. If he would have complained to her about the inconvenience of the spillage, no matter how politely, it would have made her day worse. Sometimes people are actually concerned about others feelings as much as they are unconfrontational.
I know my first reaction to having a bowl spilled on me and seeing that it was an honest mistake and I saw how sincere the apology was that I wouldnt want to make a deal about it. I would be like "aww dont worry about it, its fine" even if I was pissed. Because I'm not an asshole. At that point it is up to the restaurant to thank my ass for not being an asshole.
And fuck yeah I would prolly bitch about it to somebody at some point. Who wouldnt? Especially if I was wearing a nice shirt or had plans for after leaving that place. God damn.
She fucked up if she didnt go tell a manager what happened and tried to make your visit a more memorable one from a customer service perspective. Instead of just being a place you got shit dumped on you and still paid full price plus a tip. If she did tell a manager and nothing happened then fuck that place.
Jump on OP all you want but I guarantee you that if OP had asked to speak to a manager and she had not told a manager what had happened then her day would have been a hell of a lot worse. If he would have complained to her about the inconvenience of the spillage, no matter how politely, it would have made her day worse. Sometimes people are actually concerned about others feelings as much as they are unconfrontational.
I know my first reaction to having a bowl spilled on me and seeing that it was an honest mistake and I saw how sincere the apology was that I wouldnt want to make a deal about it. I would be like "aww dont worry about it, its fine" even if I was pissed. Because I'm not an asshole. At that point it is up to the restaurant to thank my ass for not being an asshole.
And fuck yeah I would prolly bitch about it to somebody at some point. Who wouldnt? Especially if I was wearing a nice shirt or had plans for after leaving that place. God damn.
Stead Fast
Banned
I wonder what the waitress would think if she learnt that a 20+ page thread was ever-growing based on her accident?
Plus, there were 9 of us total from my work. So, you know, they should also be concerned about how it looks to others in my group.
Subpar Spatula
Banned
I'm curious as to what the other 8 would think of this thread.
Jejeje
Or why they did not think it was a big deal at the time or think you should talk to a manager or they didn't call a manager for you but these questions I asked have been ignored multiple times
Night Angel
Member
NO OP WE MUST CONSTRUCT A NARRATIVE WHERE YOU'RE AN IDIOT STOOOOOP
Sorry for the roasting you're getting from people with exceedingly low expectations of customer service (like, the absolute bare minimum).
MickeyPhree
Member
She'd wonder don't these people have anything better to talk about?
OP, you really should put your account down in a Yelp review for the restaurant.
It's a little too late to expect compensation at this point, but the fact that a server spilling soup on a customer did not trigger an automatic offer of compensation of some sort is shit tier customer service and very relevant to people who might be thinking of dining there.
It's a little too late to expect compensation at this point, but the fact that a server spilling soup on a customer did not trigger an automatic offer of compensation of some sort is shit tier customer service and very relevant to people who might be thinking of dining there.
Acerac
Banned
Fair enough, I've made similar mistakes far too often myself. No harm done.
It's less about it being common, and more about creating that strong impression. Even the most forgiving of customers will not be happy that their clothing was ruined if things were spilled on it. They may understand, sure, but they will not be happy about it. As somebody who is providing service, you can let them go with the neutral at best impression, or you can make steps to leave them with a positive one. All I'm saying is that steps could have been taken to leave this customer with a more positive impression of the restaurant, and they chose not do so.
Whether Two Words deserved a free meal is a debatable subject. Whether or not he was given subpar customer service based on his experiences I do not feel is as up in the air. If you fuck up THAT BAD and want to provide good customer service, you are giving more than words to the person wearing the soup.
You should post this in every thread in gaming to show how witty you are to make such a smart comment.
always crazy bacon
Banned
"Thank god it's the last day we have to work with him again"?
Christ, fuck off
Earthbound64
Banned
1020 posts have transpired since the one you responded to...
WiseguyMVP
Member
Aizo
Banned
I served throughout high school. It's a reasonable complaint. They fucked up and should've given him something. Pretty typical in this situation.
ZoltanXerxes
Member
Depends on the restaurant if they will do anything. I went to a Japanese restaurant and because the sushi I ordered was late on a very busy night, the restaurant paid for it and I didn't say a word. I was pretty impressed.
They did, an apology.
Sparrowhawk
Member
Yep, probably what I would have done.
Also, I bet that half of the people telling OP to "quit whining" would probably be pretty upset if they were the one in that situation.
mitch1971
Member
that's why every waitress needs one of these
The site name on that gif might be too close to home.
Earthbound64
Banned
The situation of having said that everything was fine at the restaurant, and going home and making a passive-aggressive thread on GAF about it?
Nah, sounds like you're projecting.
cr0w
Old Member
Look, sometimes shit happens. I spilled a lot of stuff when I waited tables, and spent a dozen years in retail dealing with just about every situation you could imagine. Shit happens.
I'm not telling the OP to quit whining, but if he didn't speak up or tell management about it, that's on him. He should have been comped, but in order for that to have been ensured he should have notified a manager. Ina perfect world it would have happened automatically, but it didn't.
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