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Amazon-bought SimCity games are being "returned" without customer request.
- Thread starter SLV
- Start date
Metalmurphy
Member
efyu_lemonardo
May I have a cookie?
this still sounds like a case of Amazon refunding the customer due to EA screwing up.
yeah Wario, they are only refunding me now, because they don't know when this will be fixed, well i can always rebuy, but i am really not sure if i want to. We just have to wait and see i guess, how this situation goes further.
Exactly
Haunted
Member
That's just the French pronunciation, you uncultured swine.
It sounds like the block happened erroneously from EA, though, doesn't it? And that Amazon and EA knows about it, and meanwhile Amazon refunds when these problems happen (note, not to be benevolent, but together with EA to try and sort that this happened in the first place, so people can buy the game again while waiting for their money back)
Well considering how everyone is shitting on Amazon right now..
Skel1ingt0n
I can't *believe* these lazy developers keep making file sizes so damn large. Btw, how does technology work?
I imagine.
1) SimCity disappoints for variety of reasons; huge influx of customers request refund
2) Amazon pulls SimCity listing so it doesn't continue
3) Customers still asking for refunds from purchases made before the pull
4) Instead of dealing with it over and over and over; Amazon pre-emptively refunds all SimCity purchases
Then....
5) Amazon will likely never carry the game again; at least until a solution is resolved
6) Customers can choose to buy the game elsewhere if they so desire before that time comes
1) SimCity disappoints for variety of reasons; huge influx of customers request refund
2) Amazon pulls SimCity listing so it doesn't continue
3) Customers still asking for refunds from purchases made before the pull
4) Instead of dealing with it over and over and over; Amazon pre-emptively refunds all SimCity purchases
Then....
5) Amazon will likely never carry the game again; at least until a solution is resolved
6) Customers can choose to buy the game elsewhere if they so desire before that time comes
Metalmurphy
Member
That looks like an automated email after a refund has been issued, which in this case wasn't? Starting to think it's Amazons fault after all.
I've gotten so much entertainment from this game.
And I didn't even have to play it.
No one is shitting on Amazon, it was how the information was fed from the EA rep. While actually all the information showing otherwise.
What.
Amazon says "EA has done something that made your game disappear, they're aware of it, and EA is trying to fix it. Meanwhile, here's your money back" - and it's Amazon's fault?
outunderthestars
Banned
I'm not sure how I feel about Amazon removing something from peoples' accounts without their consent.
Why do people say this, when Amazon says it was EA that removed it?
ElRenoRaven
Member
Um they are because they're giving him a refund. They're not going to let him keep the item that he's getting a refund for. Also it's clear as day now that the issue is EA's issue and not Amazon's.
Looks like it's EA screwing up. Amazon stepped in.
JakkuFurosu
Member
what?
are you reading the same thing as everyone else?
keep fighting the good fight
efyu_lemonardo
May I have a cookie?
that's not what happened here. Amazon are refunding after the game was removed without their or the customer's awareness.
CambriaRising
Member
It never ends. The Simcity shitstorm just keeps on rolling.
It's the best game I never played.
balladofwindfishes
Member
Metalmurphy
Member
Are you reading it? Did you miss the part about the email talks about things that already happen, and was reported on, might still happen? It just reads like an automated email.
That's not what it says at all. "issues" are very likely related to the launch issues. "I've issued a refund" when it was never asked for. And as said above talking about things that already happen, and was reported on, might still happen.
How can you not read that as an automated refund msg?
So Op contacts Origin. Then contacts Amazon when instructed by Origin. OP gets a reply back from amazon and a refund, and somehow it's amazon's fault because of how the email is constructed?
What. I just.. What?
Something EA did removed SLV's game. Automated or not, SLV got a refund just now because EA fudged up.
outunderthestars
Banned
It seems nobody knows for sure who actually removed the content, but I still don't like the idea of removing account content without a customer requesting a refund.
Kill Your Masters
Member
When your path finding directs you to a thread you don't even want to read.
ElRenoRaven
Member
I am and as someone who as dealt with Amazon before I can tell you it's not an automated email. The rep has as a result of this issue issued him a refund. Then in a day or two it will appear on his card. When they can't fix the issue themselves they'll give a refund to the customer and inform them of that.
Now the email itself is a template they use but it's in reply to his issue. He'll see the refund in a day or two. Mark my words. I've been in the OPs place a couple times.
Metalmurphy
Member
So it's been confirmed now?
Did anyone here ask for a refund from Amazon during the launch issues? How much you wanna bet the email is exactly the same?
Things that don't make sense:
Mentioning "issues" (plural)
Linking to the game's FAQ
Mentioning things that might happen after the refund, only they already did.
Here's how I see it,
Amazon charged back, as they do on refunds.
EA removes the game.
Only after Amazon sends the refund email, that was never issued.
Neuromancer
Member
I don't like the idea of anything EA does anymore. They are truly shit tier.
zomgbbqftw
Banned
Because the corporate ball washers think that if they lie enough and blame Amazon people will eventually believe that it wasn't EA that fucked it up.
EA did, because it was removed from the Origin account, not the Amazon account.
It only got removed from the Amazon account after the OP asked about it, and THEN he got the refund.
EA done fucked up.
ElRenoRaven
Member
Of course the email is similar. They're using a template. Do you think they type every damn response personally? They have templates for situations like this. Obviously they can't fix it because the issue is with EA. Hence since they don't know when or if it will be fixed the rep pulls up the refund template and replies. Then they initiate the refund. It's a very simple process. Just because the message is a template and not a personal response doesn't mean it's not being done.
Even so, why did he get the email after he contacted Amazon? If the game was pulled, OP should have gotten the refund and email before he even made this thread. And like the other guy said, they are probably just using a template to send out a reply.
outunderthestars
Banned
I agree with this statement.
Of course they are going to blame each other.
SO once AGAIN !
Simcity, bought from amazon, dissapears today from origin. I Contact EA rep, says it is Amazones fault ( see the OP ), then i send a message to Amazon, detailing WHAT EXACTLY has happened, i did not say i just want a refund, i said what happened. Then Amazon finally got back to me, and they replied that they are aware of the issues, then dont know when it will be resolved, so for now they are refunding me.
SO, Amazon corrected EA's fuck up ! I tried to have a live chat, but the Amazon rep was not in the know about this, they provided me the chance to speak to someone else per e-mail, but it could take days, so i said no thank you ! That is all !
Simcity, bought from amazon, dissapears today from origin. I Contact EA rep, says it is Amazones fault ( see the OP ), then i send a message to Amazon, detailing WHAT EXACTLY has happened, i did not say i just want a refund, i said what happened. Then Amazon finally got back to me, and they replied that they are aware of the issues, then dont know when it will be resolved, so for now they are refunding me.
SO, Amazon corrected EA's fuck up ! I tried to have a live chat, but the Amazon rep was not in the know about this, they provided me the chance to speak to someone else per e-mail, but it could take days, so i said no thank you ! That is all !
djplaeskool
Member
^Edit:
Damn man.
EA dun goofed.
Also, Amazon is just amazing for customer service. If you had bought the game through Origin, you probably would have been screwed.
Damn man.
EA dun goofed.
Also, Amazon is just amazing for customer service. If you had bought the game through Origin, you probably would have been screwed.
If Amazon removed the game, why would they say "EA knows about the issue and are trying to fix it"? Amazon pretty clearly said that an EA error ended up being the reason why the game is gone.
OP, maybe you should post the email you sent amazon, then the reply, then it's obvious what 'your troubles' in "Sorry to hear about your troubles with SimCity" is?
That should be the thread title of the SimCity OT
If Sim City was still on OP's Amazon account then that would mean that, despite what EA says, they didn't do a chargeback for his order. Maybe due to the mass amounts of chargebacks from Amazon EA cut off product keys from Amazon?
Just having a good ole' speculation
Metalmurphy
Member
Not if it was a mistake, which obviously was, on which side we don't know yet.
zomgbbqftw
Banned
Don't you ever get tired of making excuses for EA?
Neuromancer
Member
Someone get Kojak on the case!