Pretty surprising they'd actually just say that straight up, pretty embarrassing.
A lot of times the devs say things like that because it's the most they can say to make it known that they aren't being given the ability to work on it by the publisher. For example, for inquiries about further patches for MK and Injustice ports, High Voltage replied with:
"Due to the popularity of the title, our inbox is overwhelmingly full with great feedback at the moment. And while we are genuinely appreciative and interested in your input, we are the developer (read: worker bees) and not the publisher (read: boss). "
Likely the same scenario here, and important to note who is making the call.
Even if this was Rocksteady, if WB doesn't allow them to work on the game, it's out of their hands.
I said damn.
Seems like that community manager isn't very good at his job.
I disagree. What else are they supposed to say? If that's the status, then props to them for being straightforward. Don't shoot the messenger. The community manager isn't making the development decisions.