Make sure the customer service rep spells your contact e-mail address right if your account gets hacked...
Apparently the original customer service rep fucked up my e-mail address I gave her, and after the investigation was complete (about 25 days) they apparently tried to send me an e-mail to reclaim my account. I called after not hearing anything and they said they would fix my e-mail address and send it again. Well two weeks later I still hadn't heard and it turns out that to fix your e-mail address they have to RE-INVESTIGATE and change your e-mail address.
So now I wait another 25 days.
Apparently the original customer service rep fucked up my e-mail address I gave her, and after the investigation was complete (about 25 days) they apparently tried to send me an e-mail to reclaim my account. I called after not hearing anything and they said they would fix my e-mail address and send it again. Well two weeks later I still hadn't heard and it turns out that to fix your e-mail address they have to RE-INVESTIGATE and change your e-mail address.
So now I wait another 25 days.