Good to see MS is still on top of things, isn't it fun checking your Xbox.com everyday to check if your points are still there?
Just got hacked over the night. They depleted the 5000+ points I had received just 4 days ago on my birthday and now my account is locked.
I know this stuff happens, but I really feel like giving up on Microsoft. I'm not going to get into it, but I've had many issues with their customer service over the years.
so I dont even own an xbox, but I do have a windows/ gfw live account
i go to https://live.xbox.com/en-US/Profile/Protection and I see this
Consoles that require your password for sign in
Visited Consoles Last Visited
Most Recent Console 1/16/2012
what the hell? also, why is my password limited to 16 characters?
no way in hell im buying a 360, this is scary.
so I dont even own an xbox, but I do have a windows/ gfw live account
i go to https://live.xbox.com/en-US/Profile/Protection and I see this
Consoles that require your password for sign in
Visited Consoles Last Visited
Most Recent Console 1/16/2012
what the hell? also, why is my password limited to 16 characters?
no way in hell im buying a 360, this is scary.
OK here's my question why the fuck don't they shut down the FIFA purchasing if that is what is going on?
It counts playing GFWL games as visiting a console, and it might even count logging on to Xbox.com as visiting a console.
OK here's my question why the fuck don't they shut down the FIFA purchasing if that is what is going on?
OK here's my question why the fuck don't they shut down the FIFA purchasing if that is what is going on?
Just happened to my friend's account. Points purchased, FIFA stuff acquired, etc. Freaks me out, since he's generally pretty good about security.
I still think it's really strange that there aren't many (any?) reports of this FIFA related activity on the PS3... I mean, if Microsoft are to be believed about it being an industry wide problem (phishing, identity theft, weak passwords).
Yeah...
Has anyone who got hacked have the 4 digit password activated at the time of the theft?
the 4 digit keystroke? only is tied to that specific console if i read that correctly. it does nothing in terms of preventing your account from getting hacked. honestly, microsoft needs a steam guard of their own, its getting ridiculous at this point.
How laughably fucking useless if that is the case.
Yeah I do realize that the 4 digit passcode can't stop your account from being hacked, but if it was active on more than one console, the people hacking the account couldn't dl'd the content onto their console.
It was mentioned a day or two ago although perhaps not in this thread. Some of the stolen accounts reportedly had passwords that were too complex to be cracked in a simple brute force attack, even if there was no limit to the login attempts. But as usual, there's no way to be sure.
It is not interesting to hack someone's PSN account. You can't get access to their credit card details. You need to re-enter all CC details on a new console, so they couldn't profit as they do on the 360.I still think it's really strange that there aren't many (any?) reports of this FIFA related activity on the PS3... I mean, if Microsoft are to be believed about it being an industry wide problem (phishing, identity theft, weak passwords).
Yeah...
I was surprised not to see anything about this today...
http://www.joystiq.com/2012/01/17/microsoft-adjusts-reported-live-id-security-concern/
It was mentioned a day or two ago although perhaps not in this thread. Some of the stolen accounts reportedly had passwords that were too complex to be cracked in a simple brute force attack, even if there was no limit to the login attempts. But as usual, there's no way to be sure.
My main XBL account hasn't been hacked, but I do have some interesting info nonetheless. For some reason, I have a second Windows Live account that is nothing more than just an empty account that's tied to a Gmail account. This one got hacked yesterday, but since there's nothing there, nothing was done to the account, they didn't even change the password. I just got notified that someone had changed my security questions, so I logged in and changed the password, even though the account means nothing to me.
Now, my main XBL account has an old, non-working email address as it's login, along with a really hard to guess/brute-force password. I'm wondering if since the login points to a non-working email account, is that saving me from having been hacked?
You can't get someone's "credit card details" on the 360 either. You can simply spend on it. That's irrelevant though, they can still spend any credit they have just fine (which is what they did to my missus's 360 account).It is not interesting to hack someone's PSN account. You can't get access to their credit card details. You need to re-enter all CC details on a new console, so they couldn't profit as they do on the 360.
You can't get someone's "credit card details" on the 360 either. You can simply spend on it. That's irrelevant though, they can still spend any credit they have just fine (which is what they did to my missus's 360 account).
You raise a good point though, why is there not another layer of security to stop you spending without confirmation. Well... stupid question I guess, they don't want to put anything in between you and them getting your lovely cash.
just an update,
got hacked on the 11th (stolen pts), noticed on the 14th and called right away. they took over my account and gave me 1 month gold within minutes. today i got my account back from them with pts stolen, and another 1 month gold.
it took them 5 days and i got 2 months live and my points back, sucks that it happened but Microsoft has kept me very happy customer.
can someone post the phone number I am supposed to ring from the USA? and is there anything I should mention specifically to get to the correct department, or am I going to have to explain the entire situation to some clueless employee?
just got off the phone, 12 minute call and the guy was American (wow!) I gave him my details, he said I'd get the points back in about 7 days because they had doubled the number of staff who deal with the fraud, but he made me turn on the Xbox for the serial number and I missed the Patriots field goal.. bastard! It was funny hearing him ask me my secret question.. which is not so appropriate to ask someone haha, after all I did set it in 2000
Perhaps you are unfamiliar with useless outsourced help desks? It's not that they can't speak the language or anything, it's that people in that kind of job are forced to comply with a rigid script, never cutting to the heart of the matter.No offense buuuuut it always strikes me as odd how important that is to some in the US.