Dylan here - I'd like to point out I never complained about the score (that's all opinion-based anyway and you can't change that), and obviously when I called out the reviewer for only playing casual he quickly re-edited the bits of the article and that really showed a bit of guilt I think. (and made it look like I was complaining about nothing, which was pretty annoying)
When you clear the game on Normal you get the full epic ending - I called it a "stage" in my twittery haste early this morning, but the point I was making is that it was obvious the guy had only played the game in casual mode due to the complaint that the game just puts you back to the title screen.
To begin with, when you complete the game in Casual, it *does* just put you back to the title screen. When you complete it in Normal it gives you the full ending (with voice acting!)
On top of that, when you go back to the title screen it tells you that you have unlocked the new Hard mode (which also gives you a really cool visual unlock).
So I stand by my case, the guy definitely only played through casual which is a "hold your hand" mode, and if that's fine for a review then that's fine with me too, but I think he should specify that in the review so people can understand what they are reading.
We've had this kind of quick rushed review on every single one of our games, and it's always the first review to make the press - from there on the reviews are well-written and detailed. So yes, I am a bit hard on the gaming press and the quality of their editorial... we all need to be to be honest. There are actually good people out there really trying to do a good job in the gaming press with detailed articles and in-depth articles, and even some investigative stuff. This is the press we should encourage; not the rushed reviews to be first to get page views.