Support NeoGAF

[infiniteheteroskdasticity]

Perfect. I'd not recommend everybody go poking around at every bit of metal in the HDMI port. Try with an old HDMI cable first. If it goes in smoothly thats that and you wont have the problem. If it doesn't use a knife or a thin screwdriver to clear the obstruction.

 

[Tsundere]

He is not the only case you know. But whatever. It is fixed, guys! Disaster prevented! Let us all party! Yay!



...

lol, his died again.

 

[Pop]

I don't know but the hdmi port is not the first thing I'd think about checking if my brand new PS4 died.

No video signal for Kotaku means a broken Ps4...

Maybe not the first thing you should check but something that should be on the list. This is like beginner level tech stuff. Instead they write an article.

 

[cebri.one]

But RROD was back, how is this possible? what kind of witchery is this?

 

[Papercuts]

Glad they found an easy fix for it.

 

[phosphor112]

Dat RROD 2.0.

 

[Curufinwe]

Kindly show me where anyone at Kotaku acted as if it were a big deal.

I think you guys handled it well.

 

[big_z]

Wait a minute. How the fuck? Did he get it early? How did they even take it in? My order is barely out of their warehouse. Mind fuck.

His arrived yesterday and died playing killzone. Futureshop has their launch stock they simply swapped the dead one for one of those.

Mine also arrived early today but my games just shipped so I'm holding off to see how this faulty hardware pans out.

 

[Zombie James]

Sounds like a simple enough fix. Good reporting by Kotaku.

 

[CambriaRising]

I'll be checking mine before plugging my cables in.

Thanks for the beta test Kotaku

 

[Uno Venova]

Oh man I hope I can tell if the flush is up to par.

 

[Shao Kahn Brewing a Stew]

His arrived yesterday and died playing killzone. Futureshop has their launch stock they simply swapped the dead one for one of those.

Mine also arrived early today but my games just shipped so I'm holding off to see how this faulty hardware pans out.

Good for you, but fuck Future Shop for processing mine so fucking late!

 

[Frumix]

That's just Kotaku's issue though isn't it.

 

[Commanche Raisin Toast]

if we have multiple instances of HDMI port failure- NOT system failure due to downloading, then i think it's safe to narrow it down to the port or the cables.

i think it's more likely to be cheap cables than cheap HDMI ports. the cables could be cheaped out because they have to include them, but the port itself is a part of the system.

but this could also explain how IGN saw theirs briefly come to life when they pressed on it. it could have put some pressure on the connector internally and briefly allowed some pins to make contact.

 

[jschreier]

No video signal for Kotaku means a broken Ps4...

Maybe not the first thing you should check but something that should be on the list. This is like beginner level tech stuff. Instead they write an article.

Except we didn't write an article. Stephen mentioned it in his review, because it'd be wrong to not mention it, and then he reported what happened when he figured out what happened. At least get your facts straight before you pull out the pitchfork.

 

[SteveO1683]

That PIN trick.

 

[Krakn3Dfx]

Chinese slave workers called, say very sorry, please understand.

Except we didn't write an article. Stephen mentioned it in his review, because it'd be wrong to not mention it, and then he reported what happened when he figured out what happened. At least get your facts straight before you pull out the pitchfork.

Pointed out a couple of times in other threads that you guys never put an article on the front page about PS4 issues in the wild, unlike other sites jumping the gun on half a dozen units out of thousands.

<3 Kotaku, good people IMO.

 

[Killing_Joke]

Not saying Kotaku handled it wrong but maybe sites shouldn't jump the gun so fast?

IGN with the BROKEN PS4's headline for the hits. This thread isn't going to get half the attention the original thread did.

Either way good news.

 

[Prince Vultan]

But IGN...

 

[Mik317]

Great but this wasn't the "widespread" issue tho.

 

[Pristine_Condition]

http://kotaku.com/good-news-about-our-once-broken-ps4-1464813671

The slightly bad news is that we're unable to tell you why this happened. It's certainly possible that we accidentally knocked that piece of metal upward when we first plugged Sony's HDMI wire into the PS4. We can't rule out human error on our end. But we've been plugging wires into HDMI sockets for a long time, and we've never had this issue before. It's also possible there was something wrong with Sony's wire and that that's where the initial fault lies. Or perhaps the jack was indeed badly made. Sony doesn't know. We don't know.

Weird

Video: http://www.youtube.com/watch?v=cbJfqGbQYXQ

If I had to guess, I'd say I'd be on the lookout for Richard Leadbetter and Arthur Gies roaming the halls of the event hotel in NCY with a screwdriver and a pair of needlenose pliers.

 

[dreamer3kx]

So be careful when inserting the HDMI cable in?

Treat it like Operation the game.

 

[DenogginizerOS]

The twitter account for EA Sports FIFA just tweeted this out. Strange they would send this piece of "news" out but they struggle to refer to the PS4 version in any of their recent FIFA 14 next gen promos.

 

[MikeHaggar]

I don't know but the hdmi port is not the first thing I'd think about checking if my brand new PS4 died.

even if you knew that the hdmi connector wasn't going all of the way into the port (which they were aware of)?

 

[Ryu1999]

Doesn't surprise me - the HDMI ports on the last 2 PS3 slims I bought were borked.

 

[JCizzle]

Yea probably their fault, maybe forcing in hdmi backwards then pulling out or something like that.

Even if they did, I'm sure that will be a mistake that tens of thousands of people will make over the next month as they try to blindly plug stuff in from the rear. Hopefully something so minor wouldn't be the cause of this bent pin.

I'm glad it worked out in any case, much better to be a broken pin than defective unit.

 

[VillageBC]

nobody should be required to do troubleshooting on a ps4. it is a console. if it doesn't plug in and go it goes back for repair.

 

[Goodacre0081]

To be fair this does not explain Hillzone's original issue of a download hanging up and the system working after taking the HDD out...

apparently he squeezed the PS4 around the HDMI port and it worked.

 

[Elginer]

meltdown averted.

 

[mr2xxx]

Wait, we get a HDMI cable in the box. Awe yeah

 

[Salex_]

nobody should be required to do troubleshooting on a ps4. it is a console. if it doesn't plug in and go it goes back for repair.

Did you just read the title and post?

 

[ElRenoRaven]

So mountains out of mole hills. Not shocking. Glad to see that the problem isn't huge.

 

[Terrell]

Not saying Kotaku handled it wrong but maybe sites shouldn't jump the gun so fast?

IGN with the BROKEN PS4's headline for the hits. This thread isn't going to get half the attention the original thread did.

Either way good news.

Why?
Say they said nothing and it comes out later that it happened to theirs. You know what that would look like to a casual observer?

 

[lowhighkang_LHK]

Treat it like Operation the game.

Honestly, when us gamers go out and spent 400 bucks on tech we're highly anticipating, I think we're going to be more naturally OCD about properly and gently hooking it up, as opposed to some vidya game journo who got the thing for free without waiting in line and just herp-a-derp starts plugging shit in.

Nobody is at fault, hardware should be built tough so that dipshits don't fuck it up, but for some reason I think Gaffers will be a little bit more gentle for the highly sought out / hard to get 400 dollar machine we just bought.

 

[Steel]

Kindly show me where anyone at Kotaku acted as if it were a big deal.

Nah. But neogaf has been melting. Other social sites are probably worse.

 

[Krakn3Dfx]

nobody should be required to do troubleshooting on a ps4. it is a console. if it doesn't plug in and go it goes back for repair.

These next gen consoles are basically mid-level gaming PCs being churned out by the millions by cheap Chinese labor, you're going to find between both of them a little knowledge and willingness to get your hands dirty will go a long way.

If you want something that requires no effort on your part ever, we have a product for you.

 

[davepoobond]

What a failure. Sony needs to clean up this charade of knowing how to fix things

 

[keuja]

Guys, be gentle with the PS4 when your insert your wire into her HDMI port for the first time.

 

[Zen_Arcade]

Big deal over something so minor. I mean how could you not at least check that part, at least once.

So pushing it back down fixed it. haha

To be fair they never made a big deal over anything. They simply mentioned that it happened. If anyone turned it into a big deal it was people here on NeoGAF.

 

[fsckdev]

I'll be inspecting my HDMI port with a magnifying glass and use my own cable.

 

[Commanche Raisin Toast]

Except we didn't write an article. Stephen mentioned it in his review, because it'd be wrong to not mention it, and then he reported what happened when he figured out what happened. At least get your facts straight before you pull out the pitchfork.

seriously.

plus you guys and the other sites with PS4 issues have been going about it all in a very calm manner. i don't see what the hub bub is about. glad to hear you got it fixed!

did you check the other HDMI cables you tried to make sure those aren't damaged now?

 

[DidntKnowJack]

Well I sure hope they patch this in the next firmware update.

 

[GashPrex]

My god the defensiveness of this forum is incredible

 

[owlbeak]

Watching that video makes me cringe. Maybe look at the back of the unit while you're plugging in the cable instead of just jamming it around blindly?

Glad the issue was solved, though and it wasn't a major problem!

 

[BurnOutBrighter]

They should have blown on the connectors.

 

[Robot Pants]

Screw that, I told the guy dozens of times on his chat to check the HDMI port, there were many of us telling him to.
He was more interested in holding down the power button.

How you gon have the same avatar as expendible?

 

[andrerobot]

Damn you Cerny, this wouldn't have happened if you didn't cheap out on rubber feet.

 

[Delusibeta]

Except we didn't write an article. Stephen mentioned it in his review, because it'd be wrong to not mention it, and then he reported what happened when he figured out what happened. At least get your facts straight before you pull out the pitchfork.

To play Devil's Advocate, there has been a depressingly high number of people going OMG RROD 2 PS4S WILL INEVITABLY FAIL WTF MY PS4 WILL SET FIRE TO MY HOUSE BBQ (such as the poster below me) after reading stuff like your aforementioned article, IGN's article and the ongoing Hi11Zones lecture in how not to treat electronics. That's probably more people being dense than anything else, but y'know. It's a new console, failures will happen.

(I'll laugh my arse off if Polygon's Xbone turns out to be dead on arrival. They ain't giving it anything less than an 8, they have a reputation to maintain)

 

[Mr. Burrows]

How many average non hardcore gaming crowd will actually have the ability let alone to knowledge of the "defect" to make this "repair" if widespread?

I'm thinking not friggin many. Dammit Sony and dammit so much for next gen.

God knows what surgery the Xbone is gonna need.

We're screwed either way.

Guess I should get a Wii U or fancy PC for fucks sake.

 

[GravyButt]

Sorry to do this, but im not allowed to post new topics, but amazon just emailed me. If anyone wants a bundle with a kindle and a ps4 here you go

http://www.amazon.com/gp/feature.html/ref=pe_606450_59159240_pe_button/?docId=1001703801&ie=UTF8

Please somebody make a topic for me on this? Hopefully it will help someone here out! Thanks, and sorry again.