It's harder to sort out things when your console has already launched. They couldn't put in cross game chat, for example, because they couldn't find the memory to do so in the PS3. It's not that Sony was being lazy, they simply couldn't. Microsoft still apparently had time to make changes with Xbone so they did. I don't see how that's comparable though. People whined to Microsoft for months and they flat out told people to get over it. It wasn't until late June that things changed. Sony did not ever tell people to fuck off, they always stuck to their plans and told people they were listening and interested in their fans. Regarding the Xbone, Microsoft wasn't always interested in consumer feedback. In May and June they were confirming the rumors to be true and going so far as to belittle people for living in places with mediocre Internet to insulting naval submarine soldiers to telling customers to just buy a 360 because Xbone wasn't made for them. To go from that to say WE ALWAYS LISTEN TO OUR FANS is a change of tune, inconsistent with their previous behaviors and just PR shit.
You can't really blame the negativity they're receiving based on their actions leading up to this moment.Clearly based on the responses here he might have well just said " Sony Execs are just a bunch of Dbags for pullin that stunt" seems like whatever response he gave would be met with the same response.
Yes it is, but a consumer enthusiast forum doesn't and shouldn't have to view things objectively.Some people is having a hard time understanding that this business (like any other) is driven by money.
I'd rather they try new stuff than simply more of the same.
I can get much better performance on the PC than the consoles if that's the thing that matters to me.
Pre-order numbers are the best and most clear source of determining feedback.
Don't know why people separate that from raving comments on the internet.
They're one and the same.
Would have reconsidered a preorder on that bravado alone.Man, I was hoping he'd come out with something like "Maybe some other platform holders would've done well to listen to feedback a few years back, there were at least 599 good reasons to do so..."
Honestly, I would've preferred xbone keep all its DRM and it's original vision. Now it's just a worse ps4 that's more expensive and has a great camera with it. Is rather they were 2 distinct consoles rather then becoming so samey.
Hi Phil, I'm ready for your Kinectbox.
don't listen to this noob.
So you wanted it to not only be the worst console but also the worst game ecosystem?Honestly, I would've preferred xbone keep all its DRM and it's original vision. Now it's just a worse ps4 that's more expensive and has a great camera with it. Is rather they were 2 distinct consoles rather then becoming so samey.
That sounds like your own interpretation of what others think.
Listened to feedback? Yeah, Microsoft listened to the crys of panick from executives, when their "internal data showed how drastic the Xbox One was behind the PS4 in pre order sales figures.....and they've been changing course ever-since.
“The two-way conversation we have with our customers is a strength. Certain people have tried to turn that into something that's a bad thing about what we're trying to do, and I just disagree."
I'd say that was pretty spot on.Feedback = Shitty pre-order numbers.
And Phil said they changed so much of their policies because of a two way conversation with fans, and what the fans were saying. Since people know that is bullshit and it was pre-orders, they are calling that out in this thread.Well, people keep saying that they didn't changed their policies until the low preorders happened. What did they expect? After the Adam Orth thing and before the console presentation the only feedback Microsoft had was the opinion (based on a rumour) of a minority from internet forums, very far of being representative. They had a more accurate vision of the whole situation after the policies were made public.
He would have done better just to keep his mouth shut than praise himself for not doing something shitty
And Phil said they changed so much of their policies because of a two way conversation with fans, and what the fans were saying. Since people know that is bullshit and it was pre-orders, they are calling that out in this thread.
And they did change some aspects of the XBO console because of feedback, moving from all day check ins to every 24 hours. Obviously not enough though.
The two way conversation happened:
MS: "This is our console and these are the policies"
People: "We don't like your product because your policies, so we are not buying it".
(one month later)
MS: "Ok then, we heard our fans, no more DRM"
People: "We also want more indie support"
(two months later)
MS: "Here you go"
People: "We don't want Kinect. We want a cheaper Kinect-less SKU"
(to be continued)
Until now Microsoft's response was flawless.
The two way conversation happened:
MS: "This is our console and these are the policies"
People: "We don't like your product because your policies, so we are not buying it".
(one month later)
MS: "Ok then, we heard our fans, no more DRM"
People: "We also want more indie support"
(two months later)
MS: "Here you go"
People: "We don't want Kinect. We want a cheaper Kinect-less SKU"
(to be continued)
Until now Microsoft's response was flawless.
More like directionless.
fanfiction
But people were voicing their concerns much longer than 1 month before they changed, it's been fans screaming at a brick wall since February, and they finally buckled after numbers came in.
You can put what happened in the way you want, but you can't deny the quick response.
Listen to this: WE DON'T WANT KINECT. YOUR CONSOLE IS TOO WEAK.
Because low pre-orders simply mean people aren't interested. "Raving comments on the internet" often include information like the _reasons_ people aren't interested. Microsoft would happily ignore those comments if they had competitive preorder numbers. You can take that to the bank.
I think the point missed by Phil is that his staff had no idea what the customer wanted. All of their analysis was wrong. To miss the mark that badly should (and in some cases) did end some careers at Microsoft. To glaze it over as a "strength" and a two-way street is just to try to put some air freshener on a stinky pile that was the Pre-E3 to E3 time period.
But the negative reaction wasn't limited to forums. Especially adam orth.As i said previously, the opinion (based on a rumour) of a minority from internet forums is very far of being representative.
A quick response would have been killing the awful anti consumer policies before E3, but instead they were arrogant and thought they could weather the storm, and instead got a face full of angst once it all hit the global eye.
But the negative reaction wasn't limited to forums. Especially adam orth.
You don't get a second chance merely months after fucking things up big time. People don't give a shit about empty PR, release your console and reedeem yourself with acts and not with empty promises.
We aren't friends with multimillion corporations, they only get trust if they deserve it, and MS pretty much burned all trust they had in the past few months. Gotta work your way to the top again, this isn't a charity.
But people were voicing their concerns much longer than 1 month before they changed, it's been fans screaming at a brick wall since February, and they finally buckled after numbers came in, not before telling people to buy a 360 if they don't like their policies though.
Yes, relating to the drm and the negative reaction to it from gamers, posted everywhere.The media reaction to the Adam Orth situation was more about his tweets and the stupid comments he made.
No argument from me there.Has there been any instance of any other console altering major features at a faster clip? I could sympathize with people who got burned by these policies if they, you know, actually went on to affect anyone in any tangible way.
The two-way conversation we have with our customers is a strength.
That two-way conversation with gamers has to be core to who we are as a platform. And if we don't have the capability of listening and reacting to what people are saying about our platform, then we're being too disconnected from customers who make investments in our platform and the games we build.
“The two-way conversation that we have with gamers is critical,” he said. "If we weren't able to listen then I don't think we're really creating the ecosystem that means people want to come into the platform.
Other people will do and say what they're going to say. Fine. We're running our program. That's a strength of who we are.
"Looks" means nothing. The fact that they are trying to redeem themselves doesn't mean they have.And it looks like they're putting in work. You're lying if you say they aren't.
Yes, relating to the drm and the negative reaction to it from gamers, posted everywhere.
gifs
Sure, I don't know why they expected a different reaction though after getting a unanimous one for months.Ok, let's assume you are right. People were talking about a rumour, not about something concrete. Maybe MS wanted to share his thing before get rid of it, don't you think?
If Henry Ford asked people what they wanted before the automobile, they would have said they wanted faster horses.
Sure, I don't know why they expected a different reaction though after getting a unanimous one for months.
Major Nelson is a PR tool, what did you expect him to say? The switch thing and the outcome was hilarious though.
Yeah, details that didn't change the crux of what people were mad about, they expected a different reception apparently, I'm surprised they did.Because the people didn't know the details.
Funny thing about that: People were happy with the options they had. Ford presented people with more options. Microsoft presented us with less.
It's not an equivalent argument. Less consumer choice is not "paving new ground for customers!!!"
Because the people didn't know the details.
Feedback = Shitty pre-order numbers.