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PS4 Hardware Troubleshooting / Q&A Thread
- Thread starter Y2Kev
- Start date
InVinoVeritas
Member
Mine came with a small crack on the front corner. It runs just fine, but this is really disappointing. I emailed Amazon about it, we'll see what they say... Here's a link to the pic, I tried putting it in the message but it was way too big for some reason:
http://i.imgur.com/kXz1Exn.jpg
http://i.imgur.com/kXz1Exn.jpg
wsoxfan1214
Banned
LockOn, why are you sending it back even if you fix it? And have you tried the HDD thing?
Hero_of_the_Day
Member
Agreed. I don't even think my hard drive was spinning up at all.
That's bullshit. Send that shit back.
looks like someone dropped the box actually
Can you eject discs?
Thanks for the tip. Unfortunately it did not work. I'm just gonna have to go buy a new one tomorrow I guess. Pretty disappointing.
brianmcdoogle
Member
Third time was the charm, I guess. Turned it all the way off, waited 20 seconds, turned it back on, and it booted just fine into the PS4 system, and the notification did not appear. It seems to be working now (if only I could sign into PSN...).
Crisis adverted, I think! Woo!
I looked at mine and I definitely have that too. What the what?
I guess I should open up my second one and make sure it actually works...
refund, go buy at best buy. stores have lots of stock from what ive seen
Hero_of_the_Day
Member
Never put a disk in. Don't want to, if you're telling me there's a chance I won't get it back.
Same thing happened to me, got a refund at BB, but they had none to replace it with.
Hidden One
Member
Send it back.
Contact Sony, they'll replace/repair
That's fine then don't worry. I was curious as to whether or not people who put a disc in and had this problem could eject them or not. I know that with PS3s and YLOD discs are stuck inside.
The good old 1 year standard manufacturer's guarantee.
Arrogant Bastard
Banned
Question. I cannot find either of my USB drives. Would there be any harm in using the MicroSD/USB adapter to transfer the file?
Basically format the Micro SD to NTFS. Set up the folder/file as normally used and then use the USB/MicroSD adapter to transfer the file.
Basically format the Micro SD to NTFS. Set up the folder/file as normally used and then use the USB/MicroSD adapter to transfer the file.
refund, to be honest if I had the option to ask for a refund without problems I would go for it. And buy the console when they fix these issues in the next batch.
just do refund and buy from a retail place.
Costco?
I'll have to see if the BB closeby has any in stock.
This is what I'm fearing.
On the phone (on hold) waiting for Sony to pick up now, but it's been about 30 mins. Haven't spoken to anyone yet.
Something here needs to be flatten with a screwdriver i think...
This is what a female hdmi port should look like.
That image or port is upside down so it's hard to compare.
NegroNinja
Member
So I've been playing for about an hour now perfectly fine. Do you guys think i should attempt to connect to PSN. I don't wanna ruin what good I got going on right now.
CambriaRising
Member
Both of mine do. I assumed it was supposed to be like that? Console updated and works fine, btw.
yes, posted another one
Must have to be some sort of attachment for the stand.
SkoomaSuckinSwit
Member
Ok, this is weird, but I'll f'ing take it:
Just for kicks, I positioned my PS4 vertically. Noticed the scratching sound decreased a good deal. Pulled a disk in & out a few more times...
Now the disk feeder sounds normal.
Positioned it back horizontally, the scratching sound is gone.
Dodged a bullet? I dunno, but I'm thankful
Now if I could just log into PSN, lol.
Whew. So happy.
Just for kicks, I positioned my PS4 vertically. Noticed the scratching sound decreased a good deal. Pulled a disk in & out a few more times...
Now the disk feeder sounds normal.
Positioned it back horizontally, the scratching sound is gone.
Dodged a bullet? I dunno, but I'm thankful
Now if I could just log into PSN, lol.
Whew. So happy.
You are fine.
Guys if your PS4 is faulty phone your local Sony store not the helpline for the ps4 specifically if you want to get it replaced or repaired quicker. Get your local sony store number then use Option 4 - Other enquiries to speak to the store. They can either replace it if they have stock there and then, if not they can take it in for repair.
Information was received while listening to Hi11zone on twitch, I heard him live speaking to his local Denver Sony store over Skype and he was told if your PS4 is faulty you can go to your closest Sony store with a tech department.
(Regardless of where you bought it, as long as you have proof of purchase.)
Could you add this to the OP seems like good information.
Edit: He's driving there now, they said they'd replace it.
Information was received while listening to Hi11zone on twitch, I heard him live speaking to his local Denver Sony store over Skype and he was told if your PS4 is faulty you can go to your closest Sony store with a tech department.
(Regardless of where you bought it, as long as you have proof of purchase.)
Could you add this to the OP seems like good information.
Edit: He's driving there now, they said they'd replace it.
Who did you purchase the system from? If it's a local retailer, sometimes they will let you exchange just the controller.
I wouldn't even be this pissed if I hadn't done all that runaround to get the Target deal and spent so much money on the extra controller + 3 games. Now, I have to do all this extra running around just to get refunds. Man talk about a disaster. What a way to start my weekend. I think I'm just going to go to sleep and deal with this tomorrow.
For those that plug in their PS4s for the first time and the tv gets no signal, don't panic and do what is in the quoted. This happened to me as well. Once I reset by turning it off and holding down the power button for 7 seconds, it launched in safe mode properly and was fine after that.
My tv has an auto input indicator so I can't just go and sit in an input before the signal is put into the tv. I think this is partly what caused this for me. But once I was in, reset, it worked.
Northeastmonk
Gold Member
Wow I hope you get it replaced. Was that shipping damage?
Oops sorry, thread moves fast.
It would be nice to have a poll for all gaffers who have gotten a PS4 about whether they are experiencing hardware issues or not.
This could give a better idea of how prevalent the problems are. It won't be exact because people with an issue are more likely to take the time to respond. It would be a relatively small sample size as well. Still, I'd like have a better idea of how common these hardware difficulties are.
This could give a better idea of how prevalent the problems are. It won't be exact because people with an issue are more likely to take the time to respond. It would be a relatively small sample size as well. Still, I'd like have a better idea of how common these hardware difficulties are.
Well, Sony. If you need any pin-benders, let me know. I won't work week-ends.
I managed to bend mine back in to place, but I don't know if I want to keep this unit, now.
Jesus that sounds like an old typewriter.
Green = 100% normal (despite what some keep trying to say)
Red = The fuck!?
I keep forgetting to try this in all my anger between phone calls to Amazon and Sony. Will try and report back.
The red circled tab is for holding the cable snug in place. There is another one on the opposite side that is not raised as much. Look at this picture to see where the fit in the connector (the two square indentations)
BlackBuzzard
Banned
So something is either wrong with my Killzone game or my BD Drive.
When playing Killzone this is the message that I get, also there is no way as it's an HDD problem, since this happened both on the stock HDD, and on the upgraded 1TB SSHD.
halp :c
Have any other games or blurays to test?
Try and delete install data and try again?So something is either wrong with my Killzone game or my BD Drive.
When playing Killzone this is the message that I get, also there is no way as it's an HDD problem, since this happened both on the stock HDD, and on the upgraded 1TB SSHD.
:c
It's from Amazon. Maybe they would send me a replacement since it's not a whole console and they should have plenty of DS4s in stock. I'll email them. Still, I will buy a new one tomorrow at Best Buy anyway because I don't want to wait to play. I'd eventually end up getting extras anyway.
Did it fix it? Were you getting white light or blue light during this time?
This is what I would do then: contact Amazon support. Tell them your controller is busted but not your console - see if they can swap out the controller only.