There's nothing to sort out. We as a community need to stop referring to what amounts to teenagers guessing your password as "hacking"
We're all password lazy. And it's not a surprise; PSN log in, Squareenix account, Uplay account, EA access, XBL the temptation to have them all the same is undeniable, but the bottom line is we need to be using stronger passwords.
This is apologist bullshit. To date, PSN is the only account of mine that has ever been clearly hacked. Been on the internet since '95 and I make a living off of mitigating this kind of shit. Their infrastructure sucks dick and their customer support is even worse.