Battersea Power Station said:
Quick question; wasn't sure where to ask:
I recently got my Wii replaced and can't move my VC games from my SD card backups to the new Wii console.
Also, 200 points that I had on the old one are gone.
Is there a procedure for fixing this, or do I just have to get someone in customer service on the phone?
Replaced? By Nintendo or by a retailer?
If you got it replaced by the retailer, you might be in trouble... but if Nintendo replaced it and neglected to transfer over your VC titles, call em up and let em know the Club Nintendo account you were linked to and see if they can sort something out.
The reason your downloads don't work is because they are linked to the system they are downloaded on, at the moment you download them. Your right to download those games at will is also tied strictly to the console you downloaded them on. If you unlinked the old Wii from your shop account before you got it replaced, your account is as good as gone and your rights to download those games with it.
Bottom line, if something goes wrong with your Wii, only get a replacement via Nintendo. Every system is still under the minimum of a year warranty until later this year... by sending it in to them, they will transfer one account to the other and replace all your games.
If you didn't unlink your account, then your shop account is still active... if you took it to a retailer because it was broken and you fear you're gonna have to buy them all again, call Nintendo up and
give them hell. Nowhere do they clearly state that the machine should only be sent to Nintendo in the event of defects... retailers, who are *their partners* don't make it clear either. In fact some of them encourage you go back to the shop, and sell you *their* warranties. If you give them enough bother (say you want to write and complain to someone at Chief Exec level if you have to) -- they'll probably cave in.