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PS4 Hardware Troubleshooting / Q&A Thread
- Thread starter Y2Kev
- Start date
Mine would start blue, then after a short amount of time, go White. It functioned how it was supposed to, other than it was not giving a video signal.
Edit: Yeah, it fixed it.
So something is either wrong with my Killzone game or my BD Drive.
When playing Killzone this is the message that I get, also there is no way as it's an HDD problem, since this happened both on the stock HDD, and on the upgraded 1TB SSHD.
halp :c
I had the same issue with my Killzone disc. I just tried it a few times and it eventually worked fine. The console also randomly logged my profile out with an error message for no apparent reason. Definitely a few kinks to work out with the OS.
i would just enjoy launch/Christmas and send it in to Sony before Infamous drops
SymbiantXenos
Member
Could it be the way Amazon are handling the units themselves? Are they packed well enough.
(waiting for mine from amazon uk so yeah......)
(waiting for mine from amazon uk so yeah......)
GoofsterStud
Member
Can anyone confirm or deny if 1.5 includes 3d bluray support before I decide where to place the console.
It doesn't.
Coercionist
Neo Member
Well, I managed to get past the flashing blue light. Tried multiple HDMI cables and nothing was working, but I then tried to start it up in safe mode and it actually started outputting video. Used the restart PS4 option from safe mode and now it's able to turn on fine. Was able to update to 1.5 as well.
I do have a new issue now though, where the ps4 won't correctly return from standby mode. Pressing the PS button makes the light change from orange and it goes back to flashing blue without outputting video, and I have to manually turn the system off.
I do have a new issue now though, where the ps4 won't correctly return from standby mode. Pressing the PS button makes the light change from orange and it goes back to flashing blue without outputting video, and I have to manually turn the system off.
Mine came from them in a massive box with a bunch of bubble pocket packaging.
This is great! We are really establishing a pattern now. I mean, sorry you are the guinea pig.
If you get blue light, you have to try to force it into safe mode. If that doesn't work, send it in.
If you get white light, you might be able to fix your console by finagling with the HDMI port.
Colbert
Banned
I assume - and wish him - that he is using a hybrid not a pure SSD - therefore he is using SSHD term instead of SSD term - , so it is not that expensive like it were with a pure SSD.
Same,I assume we both in Chicago correct?
I dont think that matters though.
This is good!This is great! We are really establishing a pattern now. I mean, sorry you are the guinea pig.
If you get blue light, you have to try to force it into safe mode. If that doesn't work, send it in.
If you get white light, you might be able to fix your console by finagling with the HDMI port.
I got one from Amazon where the PS4 box was laying flat on the bottom with all the bubble bags on top. Not sure if that would offer much protection for a dropped package
Is that how everyone else got it from Amazon?.
wsoxfan1214
Banned
Just to be clear, when I pick mine up on Thursday...
Do you guys suggest booting it up not connected to the internet, turning it off, then booting into Safe Mode to install via USB or should I just boot it into safe mode the first time I turn it on and install there?
Do you guys suggest booting it up not connected to the internet, turning it off, then booting into Safe Mode to install via USB or should I just boot it into safe mode the first time I turn it on and install there?
Commanche Raisin Toast
Member
Also having trouble:
-Unpacked PS4
-Immediately swapped HDD
-Powered ON
-It went into Safe Mode automatically and asked for System Software
-Put in USB, and it gave me an error
-Rebooted into Safe Mode manually by holding button
-Still wouldn't take the 1.5 update
-Rebooted into Safe Mode again
-See no option for Formatting HDD
Anyone have any ideas?
-Unpacked PS4
-Immediately swapped HDD
-Powered ON
-It went into Safe Mode automatically and asked for System Software
-Put in USB, and it gave me an error
-Rebooted into Safe Mode manually by holding button
-Still wouldn't take the 1.5 update
-Rebooted into Safe Mode again
-See no option for Formatting HDD
Anyone have any ideas?
On the subject of Bubble-Wrap:
______________________________________________________________________________________________________________________________________
Your problem could be that you're trying to install the update when it wants the original firmware.
It doesn't boot outside of safe mode?
did you format the USB ?
Mine had bubble packs on the bottom and top. Large fragile sticker on top as well.
I am north of Indianapolis.
Make sure your USB drive is in FAT32.
Hidden One
Member
I still can't believe that the HDMI cable would brick the PS4.
When I first got it hooked up I booted it and I wasn't getting any video. So i unplugged the HDMI and replugged it. The second boot worked, it gave me the PS logo and everything and then it got to the screen where it tells you to connect your DS4 to the USB. As I was getting the USB out of the packaging the screen with blank and my console light was white. I held down the power button reboot it and i've never got to the boot logo again. Stupid flashing blue light of death.
When I first got it hooked up I booted it and I wasn't getting any video. So i unplugged the HDMI and replugged it. The second boot worked, it gave me the PS logo and everything and then it got to the screen where it tells you to connect your DS4 to the USB. As I was getting the USB out of the packaging the screen with blank and my console light was white. I held down the power button reboot it and i've never got to the boot logo again. Stupid flashing blue light of death.
Ohhh ok guess I was mistaking.
MackAttack
Banned
Just battled an hour and a half of traffic to get home and this fucking thing won't sign on to PSN. Royally pissed off.
PSN is down atm
Yes it is down at the moment.
Commanche Raisin Toast
Member
-It's FAT32
-It's the 1.5 update file
-I'm trying the "Recovery" file in just a few minutes
Hopefully that fixes it, but I don't know if it will install 1.0 or 1.5.
-It's the 1.5 update file
-I'm trying the "Recovery" file in just a few minutes
Hopefully that fixes it, but I don't know if it will install 1.0 or 1.5.
Hidden One
Member
Try having a console that doesn't work. Your problems ain't shit compared to some of ours.
Also try a different flash drive if you can. Someone had that issue earlier.
SymbiantXenos
Member
The recovery file is the complete OS. That update is just a patch. I could be wrong though.
It is a launch day...hopefully things will smooth out in a bit.
This is an important distinction to make. There are two separate firmware files right?
spatenfloot
Member
Did you try a different usb drive? It has trouble reading some of them. Should also be formatted first if you've used it before.
Commanche Raisin Toast
Member
I'm using the only USB I have that fits! (lol, wakka wakka, etc.) The gap between the two layers of the PS4 chasis is thin.
It looks like it's taking the Recovery file now! So now we can surmise that the CE-34788-0 error is that the PS4 is being given the wrong file, and/or that the OS isn't even on the HDD to begin with.
ALSO: I didn't choose "Update System Software" while in Safe Mode. I did the very last option, which I think was "System Initialization".
It looks like it's taking the Recovery file now! So now we can surmise that the CE-34788-0 error is that the PS4 is being given the wrong file, and/or that the OS isn't even on the HDD to begin with.
ALSO: I didn't choose "Update System Software" while in Safe Mode. I did the very last option, which I think was "System Initialization".
LiquidMetal14
hide your water-based mammals
Did you DL the big recovery 900~MB update file and put it in the PS4/UPDATE/ folder?
Commanche Raisin Toast
Member
D4rkShaDoWz
Neo Member
Hey guys, maybe one of you can help me out:
I updated my PS4 to 1.50 through my USB stick and I'm on the latest firmware. Like most of you, I cannot log into PSN. Is there any problem with opening up my games and installing them while the PSN is down? Just so I'm ready for whenever PSN decides to go online. And are these installs tied to a specific user?
Thanks so much!!
I updated my PS4 to 1.50 through my USB stick and I'm on the latest firmware. Like most of you, I cannot log into PSN. Is there any problem with opening up my games and installing them while the PSN is down? Just so I'm ready for whenever PSN decides to go online. And are these installs tied to a specific user?
Thanks so much!!
Arrogant Bastard
Banned
Ok about to give this a go. Have the file on my USB. Should I plug in the cat5 prior to first boot up or should that matter at all?
PSN is down, yes.
John Harker
Definitely doesn't make things up as he goes along.
This is great! We are really establishing a pattern now. I mean, sorry you are the guinea pig.
If you get blue light, you have to try to force it into safe mode. If that doesn't work, send it in.
If you get white light, you might be able to fix your console by finagling with the HDMI port.
well that's what ive been saying
I'm not making this up, I was literally told by Sony they know it's an issue.
wanderingprostheyltite
Member
Is it my imagination or does the extreme focus on always connected to PSN for so many basic functions seem like a form of DRM? Yes I get you can do singleplayer and it's nowhere near the clusterfuck the original XBone plan was geared towards, but it seems like many people are needing PSN to do much of anything at this point.
Commanche Raisin Toast
Member
Okay guys, I'm up and running. Thanks for your help! Let's add all the things we solve to the mental GAF wiki?
D4rkShaDoWz
Neo Member
Are you saying "Yes" that they're tied to a specific user?
If I wasn't clear, I was only asking if installing games w/o being logged into PSN would be okay to do (wouldn't create problems when I log on, etc.)