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The Artisan · Jun 13, 2015

Now unlike this thread which is about my actual macbook pro, my cousin was kind enough to let me borrow his spare macbook pro while the other one is left in limbo. But this one, even being a newer model, has a weird issue. At a any certain totally random moment, almost eveerything on the right side of the toolbar (battery, date & time, etc) will disappear, the computer will apparently freeze, the ticker will show up, the ticker I presume we see at startup (and I quickly took a photo to show)

and then the macbook will randomly restart! And when it does I don't get an error message or anything like that, like this page suggests - I don't get anything that tells me it was shut down improperly or anything like that. it restarts as if it was done normally, except whatever I was doing before hand was unsaved.

Anybody know what the problem is?

The Artisan · Jun 13, 2015

bump - please help...

Napoleonthechimp · Jun 13, 2015

It is difficult to say what your problem is. Did your cousin report any previous problems with it?

I recommend asking in the various Mac threads to see if anyone knows:

OS X Yosemite
Mac Hardware and Software |OT| - All things Macintosh

The Artisan · Jun 13, 2015

Napoleonthechimp said:
It is difficult to say what your problem is. Did your cousin report any previous problems with it?

I recommend asking if the various Mac threads to see if anyone knows:

OS X Yosemite
Mac Hardware and Software |OT| - All things Macintosh

no he didn't. but thanks for the links, i'll post my problems there

rezuth · Jun 13, 2015

What model? What are you doing when it happens? If you leave it on for a long time without doing anything will it still occur?

The Artisan · Jun 13, 2015

rezuth said:
What model? What are you doing when it happens? If you leave it on for a long time without doing anything will it still occur?

late 2013 retina, and i think i'm usually on chrome. here, another, forum, youtube. and i don't know if it still occurs from and if left on for while without doing anything

entremet · Jun 13, 2015

Just go to the Apple Store. That's they're for. Take advantage.

Garrett Hawke · Jun 13, 2015

Have you tried clean installing the OS? Is that an option?

The Artisan · Jun 13, 2015

entrement said:
Just go to the Apple Store. That's they're for. Take advantage.

closest one is over an hour away. i was thinking of taking it there one day but if the problem can be solved without it, i'd rather it so.

Garrett Hawke said:
Have you tried clean installing the OS? Is that an option?

clean installing?

Garrett Hawke · Jun 13, 2015

The Artisan said:
closest one is over an hour away. i was thinking of taking it there one day but if the problem can be solved without it, i'd rather it so.
clean installing?

Wiping the HD and installing the OS from scratch, to see if it's a software problem rather than a hardware one.

The Artisan · Jun 13, 2015

Garrett Hawke said:
Wiping the HD and installing the OS from scratch, to see if it's a software problem rather than a hardware one.

it's not my macbook so i'm afraid that's not an option. i've been getting prompts at night to update the software, should i just do that?

entremet · Jun 13, 2015

The Artisan said:
it's not my macbook so i'm afraid that's not an option. i've been getting prompts at night to update the software, should i just do that?

You always want to do that for security's sake.

Most updates are to patch security vulnerabilities.

The Artisan · Jun 13, 2015

entrement said:
You always want to do that for security's sake.

Most updates are to patch security vulnerabilities.

OK. i'll do it tonight.

but it may not rid me of this issue?

entremet · Jun 13, 2015

The Artisan said:
OK. i'll do it tonight.

but it may not rid me of this issue?

No idea. I doubt it, though.

The Artisan · Jun 27, 2015

BUMP - okay, I took the opportunity to grab my phone and make a video as fast as I could when I realized this issue was happening again, so now I have a youtube video of it (and yes, I was right on neogaf when it happened)

https://www.youtube.com/watch?v=6BpXflzq9Oc

please help...

Saganator · Jun 27, 2015

I don't know much about Macs, but if it isn't your laptop and aren't able to do the things you need to do to fix it (reinstalling OS), there isn't much anyone can do to help. Tell the owner it needs to be fixed.

The Artisan · Jun 27, 2015

Saganator said:
I don't know much about Macs, but if it isn't your laptop and aren't able to do the things you need to do to fix it (reinstalling OS), there isn't much anyone can do to help. Tell the owner it needs to be fixed.

they're probably going to think it's something I did to the macbook.

can i take it to the apple store even though it isn't mine?

clav · Jun 27, 2015

Test via Apple Diagnostics (post June 2013 Mac) https://support.apple.com/en-us/HT202731 or Apple Hardware Test (pre June 2013 Mac) https://support.apple.com/en-us/HT201257 with the computer plugged into a power outlet.

Report any error messages.

FStop7 · Jun 27, 2015

Does it have Trend or any other anti-virus installed? I had problems with my Macbook Pro rebooting due to kernel panics because of the virus scanner.

takoyaki · Jun 27, 2015

I'm having a problem right now were my mbpr is randomly restarting as well, but with the error message after the restart. The only thing that made it run stable again(for now?) was formatting the SDD and reinstalling OSX clean. But maybe one of those ideas will help you:

- update everything installed to the newest version
- disk utility - verify and repair disk / permissions
- shift key boot (Safe mode, see if the error happens there as well)
- Hardware Test / Apple Diagnostics, hold D while the Macbook is booting (this should tell you if it's the hardware)
- other ideas I read about but haven't tried yet: reset user's permissions, run the OnyX cache cleaning routine, SMC Reset, PRAM reset

Good luck!

edit: also check your battery (in "About this Mac"), how many cycles, is there a "replace battery" message, etc.

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