I got a response to my refund request!
You can't help but laugh, really.
jiggles said:Hello,
Yesterday, I purchased a copy of Ultra Street Fighter IV for PS4 from the Sony Entertainment Network Store (order number XXXXXXXXX).
However, the game is not of satisfactory quality. I own the title on PS3 and PC already, but this version is riddled with issues that neither of those versions have. The menus are slow and unresponsive, there are text issues everywhere when playing online, the online performance is significantly worse than the other versions of the game I own, the gameplay is less responsive than on PS3, and within just an hour's play I've encountered no fewer than 5 bugs affecting gameplay that weren't present in any other version of the game.
I am aware that your policy is to not offer refunds on digital content, unless required to by local law. Here in the UK, the Consumer Rights Act 2015 dictates that digital content must:
http://www.legislation.gov.uk/ukpga...here-under-a-digital-content-contract/enacted
- be of satisfactory quality,
- be fit for purpose, and
- meet any description.
The description on the online storefront promises smoother gameplay than the PS3 version:
"Enjoy smoother gameplay, refined through PS3 fan feedback."
With this in mind, I draw your attention to the following clauses:
34 (2)The quality of digital content is satisfactory if it meets the standard that a reasonable person would consider satisfactory, taking account of
(a)any description of the digital content,
34 (3)The quality of digital content includes its state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of digital content
(b)freedom from minor defects;
34 (8)In a contract to supply digital content a term about the quality of the digital content may be treated as included as a matter of custom.
36 (1) Every contract to supply digital content is to be treated as including a term that the digital content will match any description of it given by the trader to the consumer.
I therefore request that you refund this purchase immediately.
Regards,
Sony said:Hi,
Thanks for your contact about your PlayStation 4 (PS4).
I understand from your e-mail that you're experiencing difficulties with your PS4. The following steps may help resolve your issue:
First please try to delete and re-install the content.
If this does not resolve your issue.
Power up the console in Safe Mode. Instructions on how to do this can be found here: http://faq.en.playstation.com/app/answers/detail/a_id/9522
Select Option 5: Rebuild Database
If you are still experiencing problems after these steps please try:
Power up in Safe Mode and select Option 6: Initialise PS4
CAUTION: this option will delete all data from the console. Instructions on how to back-up your data can be found here: https://support.us.playstation.com/app/answers/detail/a_id/5228/~/manage-ps4-save-game-data
I hope this helps, but if you have any other questions please contact PlayStation Support using the contact details below or by replying to this e-mail. Quote 150527-003741 and one of our team will be happy to help you.
Thanks,
Gordon
PlayStation Support
You can't help but laugh, really.