The way I see it I bought 2 ps4, lots of games and 2 PSN+ for 2 family members.
but I thought your son has a ps4 also, so shouldn't that be 3 ps4s? your story isn't solid.
It is not over entitled to expect the full range of features that go with what I pay for.
you paying for something doesn't guarantee anything. and I'm sure if you actually read the full licensing agreement legalese that sony has in place, you'd find that you have few rights than you think.
For example, I cannot play any digital game now when PSN is offline.
No family members other than my profile can play the digital games I bought.
Is that entitled for family to play the games I bought ?
The whole reason we bought 2 Ps4 and buy all coop games digitally is to play online coop games together. Now we cannot do that.
all I'm reading here is "I bought this, I bought that." No wonder that sony rep disconnected the call. you sound like an asshole.
this is like someone who doesn't keep up with their credit history, and then goes ape shit because they find out five years later that someone fraudulently has a credit card under their name. maybe that's a bad analogy, but do you see what I'm saying?
bottom line: I don't know how this happened, and it sucks that it happened, but getting mad at a support person over the phone for something that they have little control over and acting like an entitled dick because you "bought" it won't get you anywhere.
this is a tangent, because I'm truly sorry that you're going through this. but consider the point of view from the support side of things. in my 15+ years of customer service experience, I always would take a customer's side of the story with a grain of salt because "truth" tends to come out of convenience. and unfortunately, your story is included because we only know what you're telling us. I don't know how your conversation went, but you initially claimed that you spoke for hours with this rep. I can't imagine that phone call having gone very well.
take a breath. step back for a second. maybe waiting six months is a good thing?
find another hobby in the meantime. take your kid out to the park.
realize how fortunate you are that things aren't really all that bad after all.