Madcatz's twitter response to XB1 TE2 related questions is basically ¯\_(ツ_/¯
https://twitter.com/MadCatz/status/627118984760963072
Yeah, ideally a response to something like this would include at the very least some sort of insight into how they are working to solve the issue. That along with an ETA for a fix would be even better, even if it's to say they're not sure how long it will take but they're actively working on it.
This reads more like "it's broken, don't know why, sorry about your luck."