Part of it is you not having Prime but the other part of it I think is that Amazon has taken it on the chin for YEARS bending over backwards to accomidate stuff that no other internet retailer does. There have been times in the past where they'd refund me and not even make me return the actual item, it was crazy. So yes, they built this great reputation but it definitely negatively impacted their bottom line. Maybe they've hit Prime membership numbers that satisfy them enough where they want to start tightening up the bottom line and acting like every other internet retailer.
It's still the best place to shop generally online (granted I have Prime) and for the vast majority of things they offer the best prices. Getting a reign on their old bend over backwards habits isn't going to change that and they probably run internal numbers that prove it's better to just be a normal retailer then have godly customer service.
It's still the best place to shop generally online (granted I have Prime) and for the vast majority of things they offer the best prices. Getting a reign on their old bend over backwards habits isn't going to change that and they probably run internal numbers that prove it's better to just be a normal retailer then have godly customer service.