No he isnt. He claims they've SUPPLIED enough units for everyone and tries to wash his hands of the SUPPLY issues because SOME, not all, retailers had TECHNICAL issues. You're falling for his bullshit.
This whole situation wouldn't exist if they actually made enough for everyone. Scalpers alone can't buy up 10M+ units. And most retailers wouldn't shut down preorders for weeks/months if they knew for sure they would be getting more units in the future.
That happens with many limited supply items, they preorder what they expect and then open it back up when they get revised/actual numbers.