PassionateGAMER
Member
Hey,
so after playing only consoles for the last 5-6 years I build a new gaming PC and got the Xbox Game Pass for PC for 4 months.
Unfortunately the thing doesn't work properly. I'm logged in and on the website it shows that I have subscribed the service.
But once I open the app, it doesn't let me download any games and I only have the option to buy a subscription. The same is true on the website and the Microsoft Game Store.
I thought I get in touch with the support but then realized that Microsoft doesn't have much of a support anymore.
First stage is a Chat-Bot which gave me around 10 wrong responses about my problem before letting me get to the next stage of support.
On the next stage of support you can choose between: Ask the community, ask a gamer and get a call.
Of course I choose the call for which I waited more than an hour. The customer support agent was friendly but was totally clueless and told me that he cannot help me as they never had a similar problem.
After doing some research on the internet I found out that a lot of people have the same problem but Microsoft seems to close their threads without providing a solution.
I guess it is probably much easier to pirate a game instead of paying Microsoft to play their games...
Had anyone a similar experience? Or even a solution for the problem?
so after playing only consoles for the last 5-6 years I build a new gaming PC and got the Xbox Game Pass for PC for 4 months.
Unfortunately the thing doesn't work properly. I'm logged in and on the website it shows that I have subscribed the service.
But once I open the app, it doesn't let me download any games and I only have the option to buy a subscription. The same is true on the website and the Microsoft Game Store.
I thought I get in touch with the support but then realized that Microsoft doesn't have much of a support anymore.
First stage is a Chat-Bot which gave me around 10 wrong responses about my problem before letting me get to the next stage of support.
On the next stage of support you can choose between: Ask the community, ask a gamer and get a call.
Of course I choose the call for which I waited more than an hour. The customer support agent was friendly but was totally clueless and told me that he cannot help me as they never had a similar problem.
After doing some research on the internet I found out that a lot of people have the same problem but Microsoft seems to close their threads without providing a solution.
I guess it is probably much easier to pirate a game instead of paying Microsoft to play their games...
Had anyone a similar experience? Or even a solution for the problem?