He was blown off by a call center nobody. I can promise an elevation will get him a refund, now way it doesn't.
-
Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.
DD Fraud: Sony is Embezzling 2 Games from Me (Everybody's Tennis/Motorstor:AE)
- Thread starter kadotsu
- Start date
He was blown off by a call center nobody. I can promise an elevation will get him a refund, now way it doesn't.
Palette Swap
Member
Then again, what has prevented them from communicating about it? At least to inform concerned customers. If there's nothing sinister, it's pretty fucking dumb to not be upfront about it.
Sorry, do you have proof that any of this is actually happening?
nckillthegrimace
Member
Hey, Alex Navarro at Giant Bomb wrote an article about this. Let's take a look!
Haha, what a comedian! It's hilarious when people buy things and then have them taken away without compensation.
Haha, what a comedian! It's hilarious when people buy things and then have them taken away without compensation.
I called playstation here in canada and they are submitting a request for refunding me for the game, I showed them the date and time I purchased it also where twisted metal head on is but no motorstorm.
I will update this once I have an answer regarding the refund but I would think there's a good chance.
They didn't need to escalate it but I was on hold for a while. I would recommend everyone to call and escalate if need be.
I will update this once I have an answer regarding the refund but I would think there's a good chance.
They didn't need to escalate it but I was on hold for a while. I would recommend everyone to call and escalate if need be.
...unless you live in the EU, where such a clause is illegal and meaningless.
But yeah, ask for a refund first (and ask to speak to someone in charge). You should get your refund if you elevate the complaint enough.
I remember when Amazon took away books from people's kindles (I think it was 1984), they gave people refunds for it.
Given the nature of PC this issue in and of itself literally can not exist, and should it somehow become secure and piracy-proof it'll probably be Microsoft doing this crap, not Valve. As for normal removal of games due to licensing or whatever: they're still in your library and you can keep on downloading them. I think it'd require a court order to REMOVE games as theoretically could happen (look at what happened with the Guy Game), and then that becomes a problem with the government, not Valve. Or idiot publishers/developers who put themselves into such a situation, whichever.
Fire Walk With Me
Banned
nice way of jumping to conclusions no one brought up you horrible fanboy, you.
Marty Chinn
Member
They quietly removed Android apps from their App Store and people's download list without much of a peep or refund so far.
Metalmurphy
Member
Probably because theyll end up back on psn eventually. But they will refund you if you call them on it.
Zoe
Member
Wasn't that on there illegally?
It's not jumping to conclusions, Microsoft produces the Windows OS. If anyone's going to have that kind of gate keeper control on PC to block piracy and disable games that can enable it, it will be them. Not unless somehow Macs completely shove out PCs for gaming, then just replace Microsoft with Apple there.
Now that's bad.
Between that and his part in the media embarrassing themselves over the ME3 situation, I think it's clear that no one should ever take him seriously as a writer.
Metalmurphy
Member
Zoe
Member
The person (company?) who published the ebook didn't actually have the rights to the book.
Amazon settled anyway. I just think that's a bad example.
Palette Swap
Member
I've never heard of this guy but taking time to actually make fun of this rather than calling out Sony on it is as stupid as useless. Asshole.
Wow. I was expecting someone calling out Sony. But I found this charade. Gaming press is so depressing.
shinra-bansho
Member
The example also doesn't really fit considering they seemed to actually delete the content from people's Kindles.
This seems to be the removal of the ability to re-download something, not the removal of the actual content.
I don't know if, and don't think, there's any obligation for DD-services to maintain access to content in perpetuity; whether it's PSN, the AppStore, Amazon, XBL and so on.
Palette Swap
Member
While on the subject, what's the common Apple procedure with these bootlegged games that stay on the app store for a few hours. For example, when people bought that non-functional Pokemon gold app, were they refunded afterwards? Or did Apple (or the app maker) keep the money?
shinra-bansho
Member
Wait. Can someone clarify, are Sony removing the actual downloaded software from PSPs/PSVs (a la Amazon 1984)?
Or just removing the item from the store and consequently the ability to redownload?
Or just removing the item from the store and consequently the ability to redownload?
NemesisPrime
Banned
Wait? What?
It's just removed from the PSN store and peoples' download histories. They're not deleting it from your PSP/PSV.
Hey look, more games journalists being hostile towards gamers.
Clear
CliffyB's Cock Holster
No doubt if these titles get pulled permanently they'll offer refunds or credit (which is a pretty sweet deal considering that if you've downloaded the game, its still going to be there unless you've deleted it), but most likely they'll simply reappear after they've fixed the emulation or modified the executables to prevent the exploit.
So its a temporary issue, and going on history I think its clear that Sony have simply realized that playing dumb is the best policy given the internet's predilection for blowing things out of all proportion.
The reality is that pulling products with known vulnerabilities is the best policy in a digital world. Its not an ideal thing, which is why they no doubt don't want to draw attention to it, but its a door they wont want to close.
So its a temporary issue, and going on history I think its clear that Sony have simply realized that playing dumb is the best policy given the internet's predilection for blowing things out of all proportion.
The reality is that pulling products with known vulnerabilities is the best policy in a digital world. Its not an ideal thing, which is why they no doubt don't want to draw attention to it, but its a door they wont want to close.
There are two problems that lead to a clusterfuck:
- Sony updated the DRM on DD PSP that made all your backups useless for Vita and PSP a few months ago
- They removed the title from the store and my DL list
Even if I had downloaded the games right after the DRM change I would have the same problem, since Sony checks back with the DL server when you install the game to a device. The only way to play the DD version of ET and MS:AE right now is on a device that has the game already installed.
I will try to get a refund, again.
Edit: Also for the "timing" people. I bought the game on 30.Aug.2010 (and of course my clairvoyant mind already knew that an exploit would be released in the future)
shinra-bansho
Member
Then at the risk of being labelled a corporate apologist I don't see anything legally untoward with what they're doing.
For the sake of good will they should offer some recompense, but again, with any of these services I don't think the provider is under obligation to maintain access to download in perpetuity.
Steam, PSN, Amazon etc. could shut down their servers tomorrow, for example, and I can't see any legal recourse for people who want to re-download past purchases.
It's why I'm wary of a DD-only future.
My last post in here because these things can become bloodbaths way too quickly...
I do understand the anger against Sony to a point (or any other company in this situation)
I so also shake my head at those down playing the timing of the sudden urge to play these games as if it is not painfully blatant.
I also think that it is stupid that those that call themselves gamers do not get more hostile and angry at those who make these exploits and whatnot at least as equally as they do the companies if not MORE.
I do understand that many are waiting with hand outstretched for the first sign of a hack complete and blatantly ignoring the fact that there are legit tools available this time to those who want to do homebrew and the fee could easily be absorbed between a couple of people so getting hostile or angry at those who might make the breakthrough with the hack would be counter productive.
It does suck to see access to things vanish, and would be nice to get some kind of comment sooner than later and I think we will as soon as they have something concrete.
Will definitely make me be more careful with back ups.
I do understand the anger against Sony to a point (or any other company in this situation)
I so also shake my head at those down playing the timing of the sudden urge to play these games as if it is not painfully blatant.
I also think that it is stupid that those that call themselves gamers do not get more hostile and angry at those who make these exploits and whatnot at least as equally as they do the companies if not MORE.
I do understand that many are waiting with hand outstretched for the first sign of a hack complete and blatantly ignoring the fact that there are legit tools available this time to those who want to do homebrew and the fee could easily be absorbed between a couple of people so getting hostile or angry at those who might make the breakthrough with the hack would be counter productive.
It does suck to see access to things vanish, and would be nice to get some kind of comment sooner than later and I think we will as soon as they have something concrete.
Will definitely make me be more careful with back ups.
shinra-bansho
Member
Hmm, I'm not sure I'm fully clear.
You have back-ups of these games and cannot re-install them? Is game back-up an endorsed feature of the PSP - if not then I think you're SoL.
If it is endorsed, then it seems a grey area. Presumably a similar issue may be faced with PC DRMs. And I'm not sure how things fall with regard to those.
I'm not sure whether the bolded is technically all that Sony are required to maintain.
What the fuck?
Yeah. I was (hopefully) a little more balanced: http://www.thesixthaxis.com/2012/03/27/thoughts-on-the-vita-homebrew-loader/
Only a Sony deals in absolutes?
I wonder how people would feel, if Sony decided to release a firmware update that prevents certain games that contain exploits from working on their Vita's outright - physical and digital. Of course you would always have the choice to not update, and continue to play those problematic games, but you would loose the ability to connect to the PSN, and wouldn't be able to play future games that required the firmware.
This is a shortcoming of copyright law. And, sadly, rather than helping to fix this impending mess, copyright reforms like the DMCA have made it worse.
Give it 20 years and perhaps we'll start fixing the system. But we're going to be learning from mistakes we've yet to make (or at least yet to feel the pain of).
You aren't understanding. You download the game via a Sony app to your PC or PS3 and then use that to transfer it to your PSP. From what he is saying even though he downloaded while it was still available he can no longer transfer it to his PSP due to the DRM checks. People with CFW PSP and their own backups are fine of course, Sony is only screwing customers who are using their services and firmware.
It's a well used tactic.
ProfessorMoran
Member
Never compromise.
The OP could be a full-on, parrot-and-pegleg pirate, it still wouldn't diminsh his actual *point*: This shouldn't happen.
Don't confuse the exploit existing (the actions of the original coder of the software) with the exploit being *discovered* (the actions of someone poking into places they're not welcome).
If the exploit hadn't been *discovered*, and announced like this? It'd still *exist*. It'd still be there, and it'd still be a ticking timebomb waiting to go off when someone *does* discover it.
The reason the games were removed from PSN was because the code was insecure. No other reason.
CosmicQueso
Member
One would think they'd have learned that from the PSN debacle, no?
Man, I remember buying my first Kindle in 1984. You had to buy eBooks on floppy disc.