Telltale's support forum for The Walking Dead is riddled with people complaining about bugs they've experienced and Telltale's support has been extremely limited. Apparently quite a few people have tried contacting Telltale for help but have received no response. Some have asked for a refund and have yet to get an email back. I'm left shaking my head. Why are they handling this so poorly? People want to play The Walking Dead and they're not only dropping the ball but coming across as a company that does not care about its customers.
The bugs I've experienced were introduced around when Episode 2 came out they still haven't been fixed.
My two issues:
1) Every time I quit the game my save files are no longer recognized by the game, giving me the only option of restarting from the beginning of episode 1. I've found my save files in a folder within My Documents but have had no luck getting the game to recognize them. The game seems to keep creating a new folder each time I load it up.
Some people have figured out how to fix this issue but it has not worked for everyone, myself included.
2) When I load the game with my xbox controller plugged in the game crashes to the desktop. If I try plugging the controller in after the game loads it doesn't recognize it.
As much as I want to just give up on the game, I can't. I really enjoyed what I played and I've heard nothing but great things about the following episodes. Something needs to be done, though. Telltale shouldn't be getting away with terrible customer support like they have been.
The bugs I've experienced were introduced around when Episode 2 came out they still haven't been fixed.
My two issues:
1) Every time I quit the game my save files are no longer recognized by the game, giving me the only option of restarting from the beginning of episode 1. I've found my save files in a folder within My Documents but have had no luck getting the game to recognize them. The game seems to keep creating a new folder each time I load it up.
Some people have figured out how to fix this issue but it has not worked for everyone, myself included.
2) When I load the game with my xbox controller plugged in the game crashes to the desktop. If I try plugging the controller in after the game loads it doesn't recognize it.
As much as I want to just give up on the game, I can't. I really enjoyed what I played and I've heard nothing but great things about the following episodes. Something needs to be done, though. Telltale shouldn't be getting away with terrible customer support like they have been.