dakkumauji
Member
DRI NAMCOBANDAIGAMES
MY MONEY!
Oh hey, at least there's finally progress on me actually getting this.
DRI NAMCOBANDAIGAMES
I am glad that they charge new orders first. Note that my card have not enough money for second transaction.
We’re sorry but your order (xxxxxxxxxx) for Ni no Kuni: Wrath of the White Witch – Wizard’s Edition could not be processed. The credit card on file could not be authorized for payment. As a result, your order has been cancelled.
Unfortunately due to the limited nature of this product, it is no longer available for purchase.
Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
Just got an email from UPS that my package has been processed and will arrive Wednesday with 1-day shipping.
Damn. I hoope they give me an e-mail tomorrow. I don't see one yet, but NB did charge me.
So pumped! >_< Just got charged a little while ago.
Checking my invoice/order info, it no longer has the "This item will ship after 1/22/2013" and the item name has changed to the "SOLD OUT!!! -insert name here-" listing.
That's okay. I asked them to cancel that order, but their CS worked slow. But yes, that's bad to not allow other ways to make payment, after failed transaction, like NISA do.Wow, they didn't even give you a chance to rectify the problem?
That's okay. I asked them to cancel that order, but their CS worked slow. But yes, that's bad to not allow other ways to make payment, like NISA do.
Checking my invoice/order info, it no longer has the "This item will ship after 1/22/2013" and the item name has changed to the "SOLD OUT!!! -insert name here-" listing.
Just to be clear. Neither Namco nor DR have confirmed the package as shipped. I am signed up with UPS to be notified when anything is shipped to me and they are the ones who sent me confirmation. So if you aren't registered with UPS My Choice then I wouldn't worry about it.
Same
I tried to sign up for My Choice but it told me my information was a lie.... which is funny, since it was 100% correct info... :/
This is ridiculous, they cancelled my order because they couldn't authorize the charge on my credit card, so I called up my bank and they said it was being declined because of an incorrect expiration date. Called the Namco store, and they had the correct expiration date, and there's not much they can do. I can't believe I'm getting screwed like this.
Ugh, that sucks. I got charged, but fearing this happening is why I stuck with my pre-order at GameStop, that way if something went wrong I'd have just gone there as originally planned.This is ridiculous, they cancelled my order because they couldn't authorize the charge on my credit card, so I called up my bank and they said it was being declined because of an incorrect expiration date. Called the Namco store, and they had the correct expiration date, and there's not much they can do. I can't believe I'm getting screwed like this.
This is ridiculous, they cancelled my order because they couldn't authorize the charge on my credit card, so I called up my bank and they said it was being declined because of an incorrect expiration date. Called the Namco store, and they had the correct expiration date, and there's not much they can do. I can't believe I'm getting screwed like this.
WTF. Is DR make authorization by using operators? I not believe that somehow it is related to program error. And they do not allow to make new order? Try call to them again.
Mine was canceled for the same reason too. Love how they pretty much note in the email that it's sold out and not to bother calling.
If I had a pre-order and it was canceled, and there are no new pre-orders, where does my game go then? Namco keeps it to put on ebay?
Since the item is sold out, making a new order is not possible for them.
You can read several pages earlier, that some people get luck and reorder it. And I have mail, where they said, that I can place new order (when it was sold-out). And, I think, there other people who request or get cancellation. Namco must have some in back stock.
We cannot change information on an existing order, but we can assist
you by placing a new order and cancelling your original order.
Damn, how are all of you checking your Visa charges that quickly? It takes like a week for my account to get updated.
They pop up really quickly, lol. It's under 'PENDING CHARGES' for me.
Damn, how are all of you checking your Visa charges that quickly? It takes like a week for my account to get updated.
This is happening to a ton of people on the Facebook page.
Damn, how are all of you checking your Visa charges that quickly? It takes like a week for my account to get updated.
What's the number to call DR's customer support? I can't seem to find it anywhere!
To assist you in placing your order, you may contact customer service
at:
US and Canada (toll-free within the US, MX and CA): 1-877-232-4588
866-585-3251 (Canada,US)
952-908-4150 (Iternational)
- from Facebook.Just got off the phone with Digital River, the representative told me that the cancellation was a known issue and that they would be rectifying it within 24-48 hours. Twice during the call I asked if I would still be getting the product I ordered and she assured me both times that I would.
So all hope isn't lost for those who received that e-mail. Call them, be polite but firm and try to make sure everything it proper on their end aside from the cancellation "issue".
somebody stated earlier if you go through www.findmyorder.com it will display.
mine will display through this url but it doesn't give much information at all.
as for people with issues. i think people that paid with debit/credit cards are just worried about the billing process due to the whole preorder hold stunt this company pulled 6 months ago.
Wanted to mention this here.... someone in Australia ordered their European WE from ShopTo and it was canceled due to them not being able to ship from wherever ShopTo is to Australia. Hope no one else ends up in the same predicament.