Long Story Short:
I was diagnosed with a herniated disc yesterday at the ER; it was excruciating pain, the worst I've felt in my adult life. Right now, I'm bedridden and awaiting surgery that will most likely take place in the New Year.
I was given an Xbox One for an early Christmas gift, and I've been enjoying it for the last few days; the problem is that the power supply is making a loud clicking/grinding sound. Making matters worse, the console is occasionally freezing, forcing me to have to reboot.
Having contacted Xbox One support several times today, I've been assured that the issue is with the power supply. No big deal, right? Just send me a new one.
Nope.
I have to send in my faulty power supply first, and then wait for it to be received by the warehouse. After it's been verified to be defective, a new one will be sent out. The last rep I spoke to tells me this process takes 2 weeks. I ask if there can be exception to this policy. Nope. I ask her if I can just pay for a new power supply. Nope.
I am stunned by this sort of treatment, especially after how terrible Microsoft treated its RRoD customers with the 360 (especially the early adopters). I'm extremely frustrated by the whole ordeal and wanted to see if any GAF'ers know of any workarounds.Any advice would be much appreciated.