MarkDacascos
Banned
This has been standard warranty practice since around 1975.
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Microsoft's Customer Service...it sucks.
- Thread starter Chiggs
- Start date
Dacvak
No one shall be brought before our LORD David Bowie without the true and secret knowledge of the Photoshop. For in that time, so shall He appear.
This is a shame. Honestly, this post makes me regret buying my Xbone. Not only do I not care about the Xbone that much, but I hate hearing about bad customer service. Ugh.
I feel your pain, man.
I feel your pain, man.
Chiggs
Member
Sorry, but best-in-class companies will send out the replacement first, and then require you to send back the defective device. AT&T, Dell, Sony, LG...they've all done this for me in the past.
Weird that the power supply is making "noise" unless it has a fan inside it? I never thought console bricks had fans in them or i should say moving parts in them like PC power supply has a moving part..its fan. I wonder what is making the sound..a fan?
It took Microsoft 18 months of lying about rrod before they even acknowledged it was a thing. Dont give them ANY credit for their fraud.
Chiggs
Member
Shameless sympathy ploy. Seriously, I'm stuck in bed with a very limited range of movement. It sucks.
Chiggs
Member
Yep, and I purchased a brand new Elite that experienced the issue within two weeks. My replacement, which was not sent overnight, was a scuffed up refurb that looked like someone had dropped it.
When I called to complain about the condition it was in, the supervisor told me tough luck.
Crimsonclaw111
Member
Always go with Amazon. If the big guys (Nintendo,Microsoft,Sony) won't do things right, Amazon will.
Because he only just bought it?
OP, your retailer sold you something faulty. You deal with them, not Microsoft. Kick up a shitstorm if you have to.
Sons Of Anarchy
Banned
Sorry to hear about your back get well
Crummy situation. It seems to be a theme with MS support, at least with all my interactions with them.
I spent three hours over the past few days with Xbox customer support getting access back to my kids' accounts. The credit card used to validate their accounts expired and MS pushed a forced re-verification through, locking them out and requiring me to give them a new CC, even though they can't spend on it. (Had to accept a non-refundable $1 charge too.) If felt like extortion: give us a new CC number, or your kids can't have their accounts back.
I filled out a customer satisfaction survey over email a bit ago. They did poorly.
Hope you're doing better soon, Chiggs.
I spent three hours over the past few days with Xbox customer support getting access back to my kids' accounts. The credit card used to validate their accounts expired and MS pushed a forced re-verification through, locking them out and requiring me to give them a new CC, even though they can't spend on it. (Had to accept a non-refundable $1 charge too.) If felt like extortion: give us a new CC number, or your kids can't have their accounts back.
I filled out a customer satisfaction survey over email a bit ago. They did poorly.
Hope you're doing better soon, Chiggs.
CouldBeWorse
Member
I've had my iPhone 5 replaced twice due to the sleep/wake button working intermittently. Also, while it's extremely rare for an iPhone battery to go bad within 12 months, I'm sure they would take care of you if it did.
Not in my industry. Phones under warranty are replaced next day by nearly every carrier. Advance exchange has become much more popular in the last decade.
I was able to set up an appointment and got an iphone with stuck button exchanged at Apple store a few months.
Hopefully the new CEO will change things for the better but I'll believe it when I see it.
They're trying to hard to be apple yet failing where it really matters. Customers only give you a couple of chances, unfortunately for MS they are not the big cheese anymore and their console isn't getting the best games and multi-plats either.
They're trying to hard to be apple yet failing where it really matters. Customers only give you a couple of chances, unfortunately for MS they are not the big cheese anymore and their console isn't getting the best games and multi-plats either.
Doesn't Amazon treat their employees like shit?
RedNumberFive
Banned
Doesn't Microsoft? What's your point?
Does that usually work? I worked years as tech support and that only works if you know what you talk about. Otherwise I would just run you over with instructions AND an (technical) explanation as to why we would not do it their way.
KnockOneOff
Banned
When I encounter customer service troubles? I put the phone down and redial!!! Works wonders speaking to someone else
The_Hitcher89
Member
The great thing about Nintendo's console-tied account system is the fact that you can sell the console and charge for the games on top without having to ship discs
RedNumberFive
Banned
OP, file a negative BBB report, then wait for your phone to ring with a resolution. Unfortunately, Microsoft has to be shamed into performing the bare minimum of customer service.
joecanada
Member
Is this an endorsement of the good ol power brick? or am I reading into it too much?
@above - that's sarcasm right? you do know he could just walk into Walmart, buy one and return the faulty power with the unit right?
dazzlerazzle
Banned
I bet its this piece of shit cheap fan making the grinding noise just like on 360 models
The Xbox one controller I got in my bundle doesn't work unless I plug it in, batteries just don't work with it.
Amazon initially said to send the entire bundle back for a replacement, then suggested I talk to MS and if they don't solve it come back to them.
MS want me to send my controller in,, pay for postage to Czech Republic myself, go controller-less for about 2-3 weeks before they send another one back. This is ridiculous! No compensation whatsoever. Actually customer service game a free download of a LIMITED EDITION avater Xbox One t-shirt. And a free download of KIller Instinct and Xbox Fitness...which are always free.
Tempted to go back to Amazon and see if they can do anything better, but would that be too cheeky?
EDIT: Spoke to Amazon and they offered me 15% refund on my original order = £65 refund! £20 more than the cost of a new controller. THATS how you do it Microsoft!
Amazon initially said to send the entire bundle back for a replacement, then suggested I talk to MS and if they don't solve it come back to them.
MS want me to send my controller in,, pay for postage to Czech Republic myself, go controller-less for about 2-3 weeks before they send another one back. This is ridiculous! No compensation whatsoever. Actually customer service game a free download of a LIMITED EDITION avater Xbox One t-shirt. And a free download of KIller Instinct and Xbox Fitness...which are always free.
Tempted to go back to Amazon and see if they can do anything better, but would that be too cheeky?
EDIT: Spoke to Amazon and they offered me 15% refund on my original order = £65 refund! £20 more than the cost of a new controller. THATS how you do it Microsoft!