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360 dashboard update bricks new console
- Thread starter Kabouter
- Start date
glad to see the problem was taken care of quickly.. but too bad the problem occurred in the first placeGhaleonEB said:from Major Nelson:
http://www.majornelson.com/archive/2006/11/01/having-an-issue-with-the-fall-update.aspx
Quote:
Having an issue with the Fall update ?
It turns out that there is a very small number of people are having issues with the Fall update that we rolled out a couple of days ago. I just spoke to the Dashboard team, and they are aware of it and working on an update that we will rolling out in a matter of hours, not days. If you already have the update and you are connected to Xbox Live and playing games etc., then you can continue on with your day. If you are having problems, call your local Xbox Support number (get your local number from Xbox.com) and theyll get you taken care of. Ill update this post when the update is available, but as I said if you are up and running now on Live you dont have anything to worry about and this wont affect you.
Edit: An updated version of the Fall Update is now available on Xbox Live which has elminated issues relating to new or refurbished consoles failing after applying the Fall Update. Users who have already applied the Fall Update and are seeing an error message should call their local Xbox Support telephone number. If you already have the update, you will not be prompted for another update.
The last update has to be...updated right after the update as well. Between this and the Uno pack (an Uno pack!) having to be pulled down and fixed right after release, Microsoft's QA isn't looking so hot right now.
And Kabouter is vindicated.
and, yeah, Kabouter and Kabouter's Dutch source vindicated..
BlueTsunami
there is joy in sucking dick
Major Nelson said:
:lol
Rorschach said:
Thank God... I thought I was going crazy or that my 360 was going to die again...
I can't believe this though, well, I should say I can believe the issues here with this company... Everytime I see windows updates, I cringe and worry... and looks like this console is no different... Between this and the VGA support issues, man...
Oh well, glad that it's "VERY" few ppl according to the Major......
*on a side note- wayyy over the 5-day mark to get my new power-brick, called them up the other day, they didn't send it like they said they were... talked to a supervisor, he's shipping one express, should have it Friday... or I'm going to flip the **** out...
disappeared
Banned
I just bought my 360 four days ago... fortunately the update didn't harm it. But that's really terrible to all who were affected.
These firmware updates seem to be Goddamned puzzling to say the least.
These firmware updates seem to be Goddamned puzzling to say the least.
Shogmaster
Ask me about my package
GhaleonEB said:
I suffered through 3.1, 95, 98, OS6, OS7, and ME. When I finally got Win 2000, I was soooo happy.
Shogmaster said:
Wow, it's like you were averse to good operating systems.
My family refused to use windows until 95 (DOSSHELL prior), 95 suited our needs well. We sat on that until Win 98SE, which I still hold as my favorite version of Windows. Then XP Pro, then OS X.
I'd say my progression at least showed some sort of progress from worse to better
I had just gotten my X360 back from MS today after I had to send it out for its first repair. Downloaded the update and BAM! E17. I talked to a MS rep on the phone and she told me that "millions" of users are having this update and having problems and Microsoft is working very, very hard to fix it.
She then told me to call back in 24-48 hours, because they might have a way to magically transform this white freakin' brick connected to my TV back into a X360. When I told her I'd rather just send it in for repair she said, "Fine, yeah, I can do that, but it will cost $139.
What? This is some CRAPOLA.
She then told me to call back in 24-48 hours, because they might have a way to magically transform this white freakin' brick connected to my TV back into a X360. When I told her I'd rather just send it in for repair she said, "Fine, yeah, I can do that, but it will cost $139.
What? This is some CRAPOLA.
Sgt. Killjoy
Member
todayzee said:
uhm
i don't believe. i can hear your bullsh*t through the internet.
Surreal said:
Well for one, it's well known that not every 360 has the same DVD drive, right? There are 360s with Hitachi drives and 360s with Samsung drives.
So if that's the case, it's probably safe to guess there might be other differences in the hardware.
As a rule of thumb, consoles may outwardly look identical and function exactly the same to you, but console makers are constantly revising the internals to make the machine cheaper and easier to manufacture, or to try to curb piracy and hacking.
This was true of the Gamecube, PS2, and xbox last generation, and there's no reason to believe it's not true for the 360, PS3, and Wii this generation.
B-Rad Lascelle
Banned
The update was apparently only bricking new consoles (with older manufacturing dates) or consoles replaced at the service center... hence why consoles in ongoing everyday use with prior updates in their firmware weren't affected.Surreal said:
Should replacement consoles be fully patched at the service center before they get issued to customers? Yeah, but hey that's not about to change anytime soon.
As for todayzee's problem, he's going to have a warranty on that replacement system for "a minimum" of 30 days from its ship out date, so that rep attempting to gouge him for an additional $139 was clearly misinformed. A quick call back to 1-800-4MYXBOX in the morning should be able to get that confusion straightened out... although another in-warranty repair is going to be a requirement. No getting around that, I'm afraid.
There have been what, 6 million consoles shipped? Yeah, that lady was either terrible at her job or just frustrated.
One silver lining in all this is that MS has sort of made this return and repair thing an efficient part of their operation.
Of all the problems I've read about, people seem satisfied now dealing with MS.
One silver lining in all this is that MS has sort of made this return and repair thing an efficient part of their operation.
Of all the problems I've read about, people seem satisfied now dealing with MS.
todayzee said:
Bolded for truth. Thanks for the hyperbole. You're quite wrong about several things, how's that working out for you?
Surreal said:
I'm not at liberty to say, but I know it's a pretty unique case and I couldn't imagine the number to be close to, much less over, the 1% that was quoted, worldwide.
Yeah, that looks a little exaggerated.
However, I did call about my XBOX (it died on me after the update) and the guy walked me through some steps. The system actually got worse as we went along (once removing the hard drive, particularly).
He told me that they were having problems with the update, and 'lots' of people were calling (his words). He also told me that they would have to repair the system at the repair center, which would cost me.
Luckily I had a warranty from EBStop; but if I didn't, I'd be extremely pissed to have to pay for repairs when it was their update that killed it.
However, I did call about my XBOX (it died on me after the update) and the guy walked me through some steps. The system actually got worse as we went along (once removing the hard drive, particularly).
He told me that they were having problems with the update, and 'lots' of people were calling (his words). He also told me that they would have to repair the system at the repair center, which would cost me.
Luckily I had a warranty from EBStop; but if I didn't, I'd be extremely pissed to have to pay for repairs when it was their update that killed it.
Onix said:
Misinformed call rep is my guess. They might still make you foot the bill for shipping it though. I don't know what the final end result is, but I doubt the real end result is that they'll charge you for an out of warranty repair.
Vyer said:
Can you provide some more detail? from what I know about this whole thing, your xbox can't get "worse" than what happens if the update affects it. HDD or not.
A friend had this happen to him, and he got the same line... $140 to fix the system. He bitched at a supervisor and they offered to do it for $70. That's still the most ridiculous thing ever, though.
Did anyone ever get this resolved to their satisfaction, without paying a cent? You know, like, you should?
Did anyone ever get this resolved to their satisfaction, without paying a cent? You know, like, you should?
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