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[Danieljay1]

Hi all was wondering if you could help my psn account has been hacked they have changed my email address i have tried contacting live chat on there site i wait 30 mins everytime then says no one available

i have tried calling them but support is only open mon-fri what is my options?Surely i dont have to wait till monday?

 

[Kuranghi]

How do we know this isn't the hacker speaking to us?!??

WHAT HAVE YOU DONE WITH DANIEL YOU SICK PUPPY!

edit - Just thought I'd update the post, we know now that Danieljay1 is in fact okay and back in control of his account. We caught the hacker cause we backtraced it and cyber-police have been notified, the consequences will never be the same, etc.

 

[Danieljay1]

The cheeky f******* bought call of duty and spiderman aswell

 

[The_Mike]

Support is hit and miss. Some guy in here actually got help recovering the account, but some others haven't.

Can you block your card?

 

[Entroyp]

Block your payment method. Use 2FA on your stuff whenever possible.

 

[Danieljay1]

My bank contacted me i canceled it straight away i just want the account back its been my account for the last 10 years, i never normally leave card details on i just forgot to wipe ffs

so theres a possibility i wont get it back?

 

[Danieljay1]

Block your payment method. Use 2FA on your stuff whenever possible.

Whats 2fa?

 

[Lunarorbit]

My bank contacted me i canceled it straight away i just want the account back its been my account for the last 10 years, i never normally leave card details on i just forgot to wipe ffs

so theres a possibility i wont get it back?

I think you can get it back. Maybe send an email if you can't talk to anyone on the phone about it. Definitely set up 2 factor authentication, ps makes it easy for you to do that

 

[Danieljay1]

has anyone got the correct email i cant find it?

 

[GHG]

Whats 2fa?

You should look into it for yourself:



Would most likely have prevented this from happening to your account.

 

[Night.Ninja]

Unlucky

 

[Mr Moose]

Whats 2fa?

How to set up 2-step verification on PlayStation Network

Learn how to set up and deactivate 2-step verification (2SV), and where to find 2SV backup codes.

www.playstation.com

 

[Entroyp]

Whats 2fa?

2 factor Authentication, or multi factor authentication. You can configure it on security settings once you recover your account.

Whenever you (or a malicious entity) log in you will get an SMS on your mobile with a code to authorize the log in attempt. You can also use an authenticator app like okta or google authenticator.

 

[Danieljay1]

I just hope i can get the account back dont know what to do right now

anyone have an email as the chat aint working

 

[vpance]

It seems impossible to contact PS support in the last few months, I've tried too.

 

[Danieljay1]

This really is not sounding great thing im worried is how can i prove its my account?

 

[Danieljay1]

I have grinded fifa to potentially lose my team i cant believe this

 

[Dargor]

Yeah, pray for the gods, cuz sony's cs is trash.

If you dont have all the data they want, obscure stuff like the serial number of the ps3 you made your account on, tough luck.

 

[ReBurn]

This really is not sounding great thing im worried is how can i prove its my account?

If you've purchased content digitally the email receipts should have your online id and an order number. If you have your real name on the account it should have that on the receipt as well alongside your PSN id.

 

[Danieljay1]

Im on a phone call now got through to someome on live chat

lets see what happens

 

[Spokker]

My bank contacted me i canceled it straight away i just want the account back

Your account is going to be banned for doing the chargeback. Even if you get the account back, your account may be held hostage (banned) until you pay the debt the other guy incurred.

It's an industry wide practice and will be another headache for you. In the future, use two factor authentication and a stronger password.

 

[Portman]

Something you may want to look into once this has been resolved is a password manager. Those give you a way to generate a unique password for each service (such as PSN, Xbox Live, GAF, etc.) and it keeps up with the passwords behind a single master password. This prevents the chance of a reused password from a compromised account causing further issues.

Something like that combined with 2 factor authentication (2FA) can help prevent something like this for occurring again.

 

[Danieljay1]

Dunno how they guessed my password as its personal to me they must have software to hack or something

 

[Danieljay1]

Your account is going to be banned for doing the chargeback. Even if you get the account back, your account may be held hostage (banned) until you pay the debt the other guy incurred.

It's an industry wide practice and will be another headache for you. In the future, use two factor authentication and a stronger password.

I hope this is not the case

 

[JORMBO]

Mine got hacked before 2FA. I didn't have payment stored and never bought anything digitally at that time so the hacker was probably pissed after. Support was able to help me set everything back.

 

[A Most Virtuous Cat]

A fast way right now would be to tweet your problem at multiple Playstation twitter accounts. I am sure one of them will respond to you.

 

[Danieljay1]

Mine got hacked before 2FA. I didn't have payment stored and never bought anything digitally at that time so the hacker was probably pissed after. Support was able to help me set everything back.

I was out and i got a text from my bank about payments then email to say my email had been changed i was like wtf

 

[A Most Virtuous Cat]

Dunno how they guessed my password as its personal to me they must have software to hack or something

A famous way of hacking is basically copying over your browser session files to their server. You may have opened an app or clicked on a link and it ran a script which uploaded contents of a certain folder to the attacker's server. It can also be that you used your PSN password as password on some other website aswell which was compromised due to a data breach. Anyway, for now, tweet like hell but be coherent and respectful; this is the best way of getting a quick response. And keep trying the live chat. Send email as well.

 

[Danieljay1]

I dont click links or anything as i know there scams i am currently on the phone to them just waiting for them to answer

 

[shoplifter]

#1 rule, use two factor authentication on everything

 

[Danieljay1]

#1 rule, use two factor authentication on everything

I am 100% doing that from now on

 

[JSoup]

I hope this is not the case

Unfortunately, this is standard practice and has been for over a decade.

 

[hemo memo]

I’m not sure if this is a true story or you are just embarrassed to tell us that you bought Call of Duty. It is ok OP.

 

[Danieljay1]

Ive already got it haha

 

[Danieljay1]

Need to go home to get serial number then phone back

 

[and 3 others]

The cheeky f*******

How do you know it's more than 1 person?

 

[Danieljay1]

How do you know it's more than 1 person?

Well i dont haha

 

[Danieljay1]

Account back safe and sound thanks everyone

 

[and 3 others]

Account back safe and sound thanks everyone

Anytime, bills in the mail.

 

[Kamina]

Account back safe and sound thanks everyone

And now go and activate 2FA before we slap you with a raw fish

 

[Oddvintagechap]

I know youre the hacker.

U cant trick me!

 

[MrS]

Whats 2fa?

No sympathy for guys like this in 2020.

 

[HE1NZ]

THE FUNDS ARE SAFU

 

[NeoGiffer]

How do we know this isn't the hacker speaking to us?!??

WHAT HAVE YOU DONE WITH DANIEL YOU SICK PUPPY!

Spoiler

 

[#Phonepunk#]

This happened to me a year ago

I ended up having to change the primary email address, which did the trick. Every time I reset the password at my main email the bastard would find out because he had access.

This did the trick thankfully. It was not easy getting help on the phone tho. Good luck!

 

[cormack12]

Account back safe and sound thanks everyone

What was your email address? Asking for a friend who just had their account stolen back.

 

[Danieljay1]

Nice try haha

 

[bitbydeath]

Did any of your other accounts share the same email and password? You may want to change those too.

 

[hemo memo]

Account back safe and sound thanks everyone

Now activate 2FA and just sleep in peace.

 

[Clinton514]

So you got through to Sony support?

Account back safe and sound thanks everyone