Burger
Member
Woke up this morning to this:
What the fuck? Yesterday I ordered a whole bunch of shit for my work (monitors, cables, video cards) and now I get this?!!?
What the fuck happens to my Kindle and all its purchases? Are they null and void? Why the hell would they delete my account?
Dear Customer,
We regularly perform reviews of customer orders and during one such
review discovered activity on your account which we believe to be
unauthorised.
Please understand that due to unauthorised access, your account at
Amazon.co.uk has been closed with immediate effect and for security
reasons cannot be reopened. All open orders have been cancelled and of
course we will not charge you for these orders.
Our records indicate that these orders were placed after an
unauthorised person logged into your account using your e-mail address
and password. We are unable to say for certain how your password
and/or e-mail address was obtained since the activities used to obtain
these details occur away from the Amazon.co.uk website.
You may have heard of "phishing" scams where users receive unsolicited
e-mails with instructions to update their personal information. The
e-mail provides a link to a bogus website where the user will be
prompted to submit personal information including e-mail address,
password, credit card number, and other relevant information. Once the
information is obtained, the sender can then gain access to numerous
online accounts since many internet users frequently use the same user
name, e-mail address, password, and financial information at multiple
websites.
Other techniques used to gain unauthorised account access involves the
use of malicious software to capture a user's keystrokes and internet
activity or the scam artist may simply try using commonly-used
passwords, such as "amazon" or a customer's first name.
You can find more information about safe online shopping on our help
pages by following the steps below:
1) Click the Help button on the top right corner of our home page.
2)Scroll down to the 'Security & Privacy' section which you will find
under the left column titled 'Help Topics'.
3) Click on the link 'Safe & Secure Online Transactions' .
In addition, you can minimise the risks of falling victim to common
scams by following the steps below:
1)Choose a good password which is at least 8 characters long and a
mixture of letters and numbers. Do not choose a dictionary word or a
word which could be easily associated with your name, address or the
store with which you hold the account. Where possible, try to keep
your password and usernames unique.
2)Protect your computer! Ensure your software is up-to-date and set
your anti-virus software to run at all times.
3)Only open e-mails from trusted sources and virus scan all e-mails
and attachments before opening them. Please note: your full credit
card information stored with Amazon.co.uk cannot be accessed via our
website and, as a security precaution, an order to be dispatched to a
new address requires a full credit or debit card number to be entered.
Amazon.co.uk and its partner sites continually review our fraud
detection processes to capture the latest trends. In addition,
Amazon.co.uk actively collaborates with law enforcement agencies
around the world to bring charges against those committing crimes
against Amazon.co.uk.
In order to continue shopping with Amazon.co.uk, we ask that you open
a new account as your existing one cannot be reopened for security
reasons. Unfortunately, your order history or additional features such
as Wishlists or DVD rental lists cannot be transferred to your new
account.
Once again, we would like to apologise for any inconvenience or
distress caused by this action and hope you will provide us the
opportunity to serve you as a customer again.
Warmest regards,
[redacted]
Account Specialist
Amazon.co.uk
===================
What the fuck? Yesterday I ordered a whole bunch of shit for my work (monitors, cables, video cards) and now I get this?!!?
What the fuck happens to my Kindle and all its purchases? Are they null and void? Why the hell would they delete my account?