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[painful fart]

I think its rather disgusting that Sony arrogantly declares you pay $150.00 for a repair then turns around and doesn't offer atleast a 1 year warranty from the repair. How the hell does Gaf attack Watch Dog and yet pays Sony for a fucking 90 day repair?

You guys drink abit too much Sony Koolaide,Jesus.
Even the RROD has a 3 year warranty,thats just shameful on Sony's behalf. Shows that a company can own up to their mistakes while another arrogantly threatens a tv show for uncovering poor Sony consumer service(90 day warranty.)

Do you expect to get a one year complete warranty every time you get your car fixed?

Just wondering.

 

[Taurus]

Do you expect to get a one year complete warranty every time you get your car fixed?

Just wondering.

Oh ffs, don't compare cars with game consoles.

FYI, some car manufacturers give 5 years of warranty. KIA, for example.

 

[longdi]

Actually BDOD is more common than YLOD , at least from what i observed in my country. 60GB PS3 uses 2 lens in one motor which later Sony split into one BD lens and one normal CD/DVD lens. But the number of dead PS3 is definitely less than 360. It is just the media jumping in with the RROD situation to even up. Even our local news was quick to report dead PS3 "problems" as show below
http://www.asiaone.com/Digital/Features/Story/A1Story20080409-58971.html

 

[painful fart]

Oh ffs, don't compare cars with game consoles.

FYI, some car manufacturers give 5 years of warranty. KIA, for example.

Sony gives two years (efficiently) in Europe.

The point was that he expected them to extend the warranty with one year after each repair, which I find ludicrous. Why should Sony introduce som special policy for an error (YLOD) that appears in 0.5 % of the consoles?

Does MS extend the warranty with 3 years after each repair, just wondering as Angelum mentioned them as reference.

 

[FunkyMunkey]

Does MS extend the warranty with 3 years after each repair, just wondering as Angelum mentioned them as reference.

With a paid repair, they extend it one year I believe.

 

[FFChris]

4.8% :lol

That's some terrible maths right there. This thread has everything!

 

[jRPG]

The point is:

The law states that a seller of a product (Dixons, PC World, etc..) also has to give a guarantee at the sale that this product will last.

Understand up to now.

This was put into place so that manufacturers could run their manufacturing plants at good levels and not be expected to be the first point of call for every problem with their electronics device.

Understand.

It's quite simple, the person that sold you the product is the person you go to when it breaks.

That's the way the World works now, it's too late for Rover and Amstrad but it works well for new manufacturers.

Now the one point I made about Microsoft is they have gone around this legality to retailers and offer a 3 years manufacturers warranty. Why would they do that if they don't have to by law...is it because the retailers by law have to fix or replace all faulty goods within their lifetime, and they didn't like the amount of faulty 360s being returned to them?


Understand?


You were talking about about consumer rights being equal, they are it's called the "Sales of goods act".

I really don't know how to put this any more plainly or simply. I was not debating any kind of sales of goods act; I wasn't even making judgements on consumers rights. I was simply making the point the programme is based upon consumer rights for the product they have purchased, ergo, providing a context of other platforms (Wii & 360) for comparison would be redundant to the point and values of the programme. Your condescending attitude is pretty damn funny, considering you're the one who missed my point in the first place, and subsequently have regurgitated your point twice now at me. It's like you're arguing with yourself. :lol

 

[gofreak]

Even the RROD has a 3 year warranty,thats just shameful on Sony's behalf. Shows that a company can own up to their mistakes while another arrogantly threatens a tv show for uncovering poor Sony consumer service(90 day warranty.)

The very reason it has a 3 year warranty is because the failure rate is so high and it's affecting a high proportion of owners.

If the failure rate was as low as 0.5%, I dare say we'd never have had a RROD fiasco, the resulting warranty extensions, nor even Watchdog interest in console failure in general.

From a consumer POV I'd love Sony to cover the cost of any repairs ad infinitum, but my realistic side says that this is unlikely if these problems are as infrequent as claimed. Concessions on warranty policy etc. are usually made when you fuck up on reliability, but a <0.5% YLOD rate on what's possibly Sony's most reliable console ever is unlikely to be enough for Sony to consider they've fucked up.

 

[CrunchinJelly]

Oh ffs, don't compare cars with game consoles.

FYI, some car manufacturers give 5 years of warranty. KIA, for example.

I believe Kia is 7 years, Hyundai is 5.

 

[Gowans]

Watched this last night, pretty bad show all round.

It was defiantly overblown (not as much as this thread tho).

It would have been a lot better if it just told you the best process to move forward if you are having problems. Watchdog has defo gone down hill.

 

[travisbickle]

I really don't know how to put this any more plainly or simply. I was not debating any kind of sales of goods act; I wasn't even making judgements on consumers rights. I was simply making the point the programme is based upon consumer rights for the product they have purchased, ergo, providing a context of other platforms (Wii & 360) for comparison would be redundant to the point and values of the programme. Your condescending attitude is pretty damn funny, considering you're the one who missed my point in the first place, and subsequently have regurgitated your point twice now at me. It's like you're arguing with yourself. :lol

The TV programme has no value because of the sale of goods act, you were trying to point out certain things ie. other platforms that their inclusion would be redundant but the trades act makes everything Watchdog say redundant, as it stands if your PS3 breaks you take it to the retailer, it's been 2 1/2 years since release you are within your legal rights, what does it matter if it's Sony or the retailer taking the PS3 off you to be repaired/replaced? And they push the rich company bit like the BBC are a charity organisation, they did it with Microsoft too, "Bill Gate's is a billionaire who allows your 360 to break!!!!"

The only leg they have to stand on is Kaz saying the product will last 10 years, and whether that statement should be taken literally or not.

Condescending is the way you have to be on the internet, noone listens to you otherwise.

 

[dr_octagon]

We can make a separate thread about how awful Watchdog is.

I understand that the PS3 has a very low failure rate and there is no widespread issue but people won't care. Sony could have dealt with this much better from a customer service point of view. People may feel Sony don't have to repair or replace the PS3 but it is not outrageous to suggest that they should do. Why would anyone be happy about having something fail on them just outside of warranty, through no fault of their own, and have no recourse of action? This can be applied to other, more expensive items, like a TV. You rely on the year warranty, it's not too big a leap to suggest something would work after a year and beyond. And I'm not suggesting a lifetime warranty but what would be considered reasonable.

For those affected, it is a big deal and it would be nice if their love of Sony would let you play games but you need a working machine. :lol


I just rang up about about my toaster breaking, they gonna charge me to fix it.
----What's the problem?
I shouldn't have to pay for it.
----It's a month outside warranty, pay them to repair it or get a new one.
I paid loads for it, it's failed just outside warranty. It should last longer than this.
----They shouldn't have to fix it, the failure rate is really low. I have statistical data I can send you.
I don't care, I can't have any toast because the toaster is dead.
----You should have taken out extended warranty.
It shouldn't have died on me and I would have expected decent customer service.
----The company is not at fault, it's you.
What? For expecting a reliable machine?
----The toaster is reliable, it would not make sense to fix this, it's an anomaly.
I don't care, I'd like my anomaly resolved.
----You probably misused the toaster anyway.
How do you work that one out?
----Uh... you been putting brown bread too often...
How would you like it if your TV failed?
----My TV cannot make toast, unless I mod it.
It's the same principle.
----I'd pay for it because things fail or I would take out extended warranty.
So you would be fine with poor customer service and not challenging something which has turned out to be unreliable for you?
----You don't question the manufacturer. Never.
Why not?!
----Out of respect, it's bad form.
It's a toaster...
----Do not underestimate the power of the toaster. Just go make a sandwich instead.

 

[BudokaiMR2]

With a paid repair, they extend it one year I believe.

And that doesn't fall under the RROD repairs either. It is only for fully paid repairs. I once had a disc drive repaired and managed to talk them down to half price because it was the second time it had broken(right outside of the 1 yr extended warranty). Unfortunately they didn't mention that paying half price didn't give me the 1 yr extension a second time so I was screwed when I got a RROD 6 months later.

 

[kitch9]

I believe Kia is 7 years, Hyundai is 5.

Ironically, the reason they give that amount of warranty is for the amount of drivel they've spewed from their plants in the past......

Strange that.....

 

[radioheadrule83]

Regarding people pointing out dodgy math in this thread, at least tell them where they're going wrong:

Sony admitted to the problem affecting fewer than half of a percent.
There are two and a half million systems in the UK, so:

2,500,000 * .005 (.5%) = 12500 systems affected

Sony said fewer than half a percent though. Or 12000 systems:

12000 / 2500000 * 100 = 0.48%

Close enough yes?

The poster who came up with 4.8% almost had the math right but clearly didn't put enough zeros in the calculation.

 

[pauljeremiah]

I threw my thoughts up about this on my 1up blog

Since no one on 1up has posted this yet

Here's the link to my blog post about the whole event, includes video and recations from UK based mags and websites.

 

[vehn]

they should just match microsoft's warranty and call it a day

 

[painful fart]

they should just match microsoft's warranty and call it a day

Microsoft, the golden standard of console hardware, amirite?

 

[Woodsy]

Do you expect to get a one year complete warranty every time you get your car fixed?

Just wondering.

Actually, yes - at least on the parts that you have repaired. At least that's pretty typical of any mechanic/dealr I've been to.

 

[painful fart]

Actually, yes - at least on the parts that you have repaired. At least that's pretty typical of any mechanic/dealr I've been to.

That´s not a complete warranty.

My experience from car manufacturers are that they are very reluctant to pay for warranty issues, they often say it´s normal wear. Not to mention repair shops.

 

[SecretBonusPoint]

I certainly don't understand the "rage" and comparisons asking why Sony isn't offering the same 3 Year warranty as Microsoft. Surely these people can't be so ignorant and short sighted?

MS were forced into offering this 3 year warranty because there was a widespread issue with the awful build quality of the console for at least 2 years of it being on shelves. If they didn't offer this massively expensive to them warranty and free fixing, they wouldve been struck with one of the biggest class action lawsuits of all time (Kanye: OF ALL TIME!!!) completely crushing the Xbox brand's worth overnight.

On the flipside, the PS3 has no such well documented widespread failure rate, and has the same level of electronics warranty and build quality. Why should they incur the massive amount of money that a free repair 3 year warranty brings? Thats what makes this Watchdog segment out of line, because it's trying to apply the same "game rules" as the RRoD to the "YLoD" when the two just are not comparable.

If indeed what most of these "repair specialists" do is just cook the solder back into place, its a heat issue and more than likely a problem on the end of the consumer keeping the ps3 in a tiny space with no ventilation, because the original PS3 is fucking ventilated out the wazoo. If it was a widespread scandal like the Blu Ray lasers crapping out (which is infact the most documented PS3 failure, but even still at very low levels) then you have a case of a design flaw with the system. Just re-heating solder does nothing, as what happens when that persons console's solder gets out of place again due to heat issues? It YLoD again, thus making Watchdog's entire segment fucking ridiculous.

For instance with the 360, the 'X-clamps' were found to be the perpetrator of a lot of shit with RRoD's. Theres been no such inherent flaw found with the PS3, so theres no reason for them to offer a massive warranty extension.

To coin the inappropriately placed Peter Moore phrase for the X360 situation, with electronics things do indeed "break", since no factory run is perfect. As long as its not a widespread issue, thats just the way it goes, and you've still got your retailer receipt to call on and get a replacement through.

 

[AdventureRacing]

Microsoft, the golden standard of console hardware, amirite?

The only company whose hardware i trust is nintendo. I have never had one of their systems stop working, hell my nes and snes still get used. The N64 and GC were both sturdy (especially the GC). The wii has given me no problems either. None of my handhelds have broke either. I have even dropped one on cement and nothing happened:lol

I have had problems with the 360, PS1 and PS2 so i have less faith in both of them.

 

[TheRagnCajun]

they should just match microsoft's warranty and call it a day

Does everyone understand that MS increased their warranty to avoid a class action lawsuit? They knew it was going to cost them less to extend the warranty than deal with the lawsuit and bad publicity.

Large companies aren't 'nice'.

Sony hasn't done the same because they figure there won't be a lawsuit. Perhaps there is a manufacturing issue, but its isolated enough that they can hide it and ride it out. Or perhaps there is no issue and people are just making an issue out of a 0.5% failure rate. Some of you might say 'well if its so small then just foot the bill for everyone', but in the same way, you can argue 'because its so small, we can do nothing for these people and get away with it'.

I have yet to see a company that extends warrenty beyond industry standard for free because they're feeling generous. If its not because they don't want to get sued, its because they're using the extended warranty as a marketing pitch. Ie. 'Mitsubishi Motors are the best backed cars in the world'.

 

[DCharlie]

Microsoft, the golden standard of console hardware, amirite?

nope- terrible hardware reliability - however, they have a THREE year warranty.

Sony, whose products never break apparently, have a 1 year warranty.

Despite the extreme confidence from their gobshite fanboys, they aren't matching the warranty on the shitfest X360.

 

[painful fart]

nope- terrible hardware reliability - however, they have a THREE year warranty.

Sony, whose products never break apparently, have a 1 year warranty.

Despite the extreme confidence from their gobshite fanboys, they aren't matching the warranty on the shitfest X360.

Yeah, you got the connection right and as someone pointed out above this is the reason why crappy Chinese car manufacturers also offer extended warranties. That´s how the market works, nothing to see here folks.

 

[SecretBonusPoint]

nope- terrible hardware reliability - however, they have a THREE year warranty.

Sony, whose products never break apparently, have a 1 year warranty.

Despite the extreme confidence from their gobshite fanboys, they aren't matching the warranty on the shitfest X360.

Read the above posts to understand the situation.

 

[DCharlie]

h, you got the connection right and as someone pointed out above this is the reason why crappy Chinese car manufacturers also offers extended warranties. That´s how the market works, nothing to see here folks.

doesn't address the question - if Sony / fanboys are so confident in the build, 3 year warranty should be a formality. Class action law suits or not.

 

[AltogetherAndrews]

nope- terrible hardware reliability - however, they have a THREE year warranty.

Sony, whose products never break apparently, have a 1 year warranty.

Despite the extreme confidence from their gobshite fanboys, they aren't matching the warranty on the shitfest X360.

For one specific issue, isn't it? I wonder how the frequency of other system-nuking issues (issues not covered by the warranty) stacks up to the YLOD. I for one would have liked a warranty that covered GPU failure since that is what happened to my system, but again, it's nice to want things.

 

[roxya]

nope- terrible hardware reliability - however, they have a THREE year warranty.

Sony, whose products never break apparently, have a 1 year warranty.

Despite the extreme confidence from their gobshite fanboys, they aren't matching the warranty on the shitfest X360.

3 year warranty is not universal, it just applies to one type of failure, no?

 

[gofreak]

nope- terrible hardware reliability - however, they have a THREE year warranty.

Sony, whose products never break apparently, have a 1 year warranty.

Despite the extreme confidence from their gobshite fanboys, they aren't matching the warranty on the shitfest X360.

While it would be pro-consumer to have extended warranties on any and all products, the standard is one year. Companies usually only extend beyond that if their hardware is unreliable and they want to shore up public confidence.

The only reason the 360 has a 3 year warranty is those problems.

Like I'm all for extended warranties on everything (!) but do you really expect Sony to go beyond the standard when their hardware reliability is (apparently) well within the standard range? Why suggest anything about reliability or draw attention to it by extending the warranty? That's what I think they'd be afraid of, of making a mountain out of a molehill. I wish they would do it, but I wish the PS3 was $100 and new games were $10 too. It's not 'gobshite' or anti-consumer to point out the unrealistic expectation.

 

[Woodsy]

Does everyone understand that MS increased their warranty to avoid a class action lawsuit? They knew it was going to cost them less to extend the warranty than deal with the lawsuit and bad publicity.

Large companies aren't 'nice'.

Sony hasn't done the same because they figure there won't be a lawsuit. Perhaps there is a manufacturing issue, but its isolated enough that they can hide it and ride it out. Or perhaps there is no issue and people are just making an issue out of a 0.5% failure rate. Some of you might say 'well if its so small then just foot the bill for everyone', but in the same way, you can argue 'because its so small, we can do nothing for these people and get away with it'.

I have yet to see a company that extends warrenty beyond industry standard for free because they're feeling generous. If its not because they don't want to get sued, its because they're using the extended warranty as a marketing pitch. Ie. 'Mitsubishi Motors are the best backed cars in the world'.

This.

Didn't MS estimate the cost of increasing the warranty at $1B? I don't know how valid this calculation is, but if you divide that by the average price of a 360 (let's say $299), that equates to replacing 3.3 M consoles. Divide that by the total sales and that should give you a low estimate on the failure rate, as not all consoles would require complete replacement and coupel be repaired more cheaply.

 

[travisbickle]

doesn't address the question - if Sony / fanboys are so confident in the build, 3 year warranty should be a formality. Class action law suits or not.

But Britain has this dreamworld scenario, it's just the retailers are liable for the warranty not the manufacturer, and the relationship between the manufacturer and retailer is built on this, for Sony to offer a 3, 5, lifetime guarantee... they would have to rearrange their negotiations and selling price to all the retailers in Britain. Watchdog can't have their cake and eat it too.

 

[DCharlie]

For one specific issue, isn't it? I wonder how the frequency of other system-nuking issues (issues not covered by the warranty) stacks up to the YLOD.

not sure how it is elsewhere, but they'll take anything as long as you say "oh 3 red rings" here in Japan.

But it's an interesting question you pose non-the-less.

though out of 1 year, ANY Yold (by sonys own hand it's just a "YOUR UNIT=FUCKED" warning) and you are fuxxored.
Again though i reiterate that Sony hardware is way WAY more reliable from my own anecdotal evidence (ps2 niggles aside - nowhere near X360 levels of crap)

 

[AltogetherAndrews]

The idea is for retailers to put pressure on companies, so as to make the paths short and direct. If a product experiences a general fault, the consumer applies pressure on the retailer, who then pushes the manufacturer or distributor.

It's a bitch for smaller, low volume resellers, though.

 

[DCharlie]

Like I'm all for extended warranties on everything (!) but do you really expect Sony to go beyond the standard when their hardware reliability is (apparently) well within the standard range?

the net effect to sony if it's true that their products are uber-reliable is effectively zero.

all they have to gain is more consumer confidence.


so , if all things considered as true are true, then all they have to gain is good will.

 

[Satanyoka]

http://www.youtube.com/watch?v=bDu9ePWF4gg

The last 2 minutes for the song -.-'

That was mentally and physically painful to listen to. I'm gonna throw up now.

 

[Jamesearlcash]

Do you expect to get a one year complete warranty every time you get your car fixed?

Just wondering.

Come on man, say i bought my ps3 for £300 a little over a year a go and they charge £150 to fix it and it dies 100 days later that's ok ?

It's like buying a car for £15,000 and paying £7,500 for repairs.

 

[TheRagnCajun]

doesn't address the question - if Sony / fanboys are so confident in the build, 3 year warranty should be a formality. Class action law suits or not.

That would be nice. I wish that were the case. My argument was, however, no company does that. MS and Sony think the same when it comes to warranty, they're just in different situations.

Now that next-gen systems are starting to build a repuation for being unreliable, it may be possible to extend warranty and make it work as a marketing strategy, however. When a product in the public mind is understood as prone to failure, thats when you can set yourself apart and use extended warranties to your advantage. RAM for instance, is one of the most failure-prone components in PCs, but some comanies like OCZ will guarantee it for life. By doing so they generate extra business from consumers looking for a protected purchase.

 

[AltogetherAndrews]

not sure how it is elsewhere, but they'll take anything as long as you say "oh 3 red rings" here in Japan.

But it's an interesting question you pose non-the-less.

though out of 1 year, ANY Yold (by sonys own hand it's just a "YOUR UNIT=FUCKED" warning) and you are fuxxored.
Again though i reiterate that Sony hardware is way WAY more reliable from my own anecdotal evidence (ps2 niggles aside - nowhere near X360 levels of crap)

Right, but if there was no widespread RROD issue, we wouldn't have seen an extended warranty from Microsoft. So if the general hardware flaw in the PS3 is no more frequent than the lesser Xbox 360 flaws, it doesn't seem reasonable to expect a similar warranty extension. I was bitter about my expensive system failing and having to rely on Costco to fix the issue, but by existing electronics standards, the issue doesn't seem like it would be frequent enough to warrant a wide warranty extension.

the net effect to sony if it's true that their products are uber-reliable is effectively zero.

all they have to gain is more consumer confidence.


so , if all things considered as true are true, then all they have to gain is good will.

I'd say you're being naive, but I think you're just arguing for the hell of it now. You know very well what an impact a warranty extension similar to that for RROD could have for the brand. Relative reliability is one of Sony's aces here, and following the MS model would almost certainly suggest to people that the issue is on RROD levels.

 

[gofreak]

the net effect to sony if it's true that their products are uber-reliable is effectively zero.

all they have to gain is more consumer confidence.


so , if all things considered as true are true, then all they have to gain is good will.

At the current rate of failure, while the cost would be low, it still might eat into a marketing budget here or there or something.

I agree though that given this level of cost it shouldn't be a matter of money.

I think their reluctance might be down to PR and simple pride or 'principles'. Among the decision makers there might be a worry about whether extending the warranty would draw further attention to a tiny problem. You say the net effect would be goodwill, but they might fear customers are conditioned to be wary of extended warranties and ask 'why' if it's introduced all of a sudden. Particularly in light of the RROD case. As a matter of principle they may think 'look, our hardware guys have done really well, this is really reliable hardware, we're not going to go extending service costs NOW by even a smidgen if we didn't do so before!'.

If you want rationale, I'm sure there's plenty you could find as to why they'd be wary of doing something like this. You're basically talking about them making a similar response as MS did to RROD. They might think it unfair to be pressured into that given their hardware is much more reliable.

 

[painful fart]

doesn't address the question - if Sony / fanboys are so confident in the build, 3 year warranty should be a formality. Class action law suits or not.

Well, it explains why Sony does not need to behave like a crappy Chinese car manufacturer, unless you really see MS as the golden standard?

 

[Pallaris]

my launch PAL 60gig feels like it's gonna last forever - i've honestly not had a single glitch or issue, maybe a few web browser freezes on prior firmwares, but that's a software thing. In my years of owning consoles it's easily the most reliable i've had.

Saying that, if it crapped out I wouldn't pay £120 odd quid to get it fixed... perhaps if i'm left with fuck all choice (i.e desperately need data off it - reason I keep backups) but i'd probably be inclined to pony up another £100 and get a slim, then try to salvage the system as spares or something.

 

[Pristine_Condition]

Who are those two?

The boy is the survivor from the movie "L - Change the World"

And the female is Julia Ruscher from Berlin University, a probability theory expert.

 

[DCharlie]

Well, it explains why Sony does not need to behave like a crappy Chinese car manufacturer, unless you really see MS as the golden standard?

this statement is inane.

Xbots have come to terms with the fact that the X360 build quality is utter shit, so this statement about behaving like a "chinese car manufacturer" is a blindside.

Sony fanboys can't have it both ways - they can't point at a company with shit build quality who provided 3 year warranties and at the same time defend a machine that apparently NEVER breaks but won't extend beyond 1 year.

I see the MS warranty as a very good compromise on a , frankly, unacceptable situation.
Sony have amazingly reliable machines - so as i say - a 3 year warrantly should be negligable in terms of cost (i DO NOT mean that in a sarcastic way, i have no beefs with sony build quality). So i'm not sure why Sony didn't seize the good will / publicity on this farce and just say "fuck it, 3 year warranty" and have Watchdog look like tw@s whilst providing them with a shit load of publicity.

 

[SecretBonusPoint]

Youre just arguing for the sake of it now DCharlie, and this is why people raise you on your shit. You're now using wilful ignorance to ignore the actual situation to argue a point that has no grounding in reality.

A 2 year+ warranty extension isn't "free" just to settle some avid messageboard trolls/sensationalist TV show's accusations. The cost of implementing the fixes beyond the initial year, the message it sends out that the hardware reliability is just as bad as the Xbox 360's and the other catch all that you yourself admitted to with regards to the RRoD warranty extension (which is only for RRoD): people just saying its a YLoD when it could be anything else theyve broken themselves.

 

[travisbickle]

the net effect to sony if it's true that their products are uber-reliable is effectively zero.

all they have to gain is more consumer confidence.


so , if all things considered as true are true, then all they have to gain is good will.

It's a lot of hassle; with the British method the customer has the binding contract with the seller, and it's set in stone with the receipt at purchase and agreements at that with the price.

If Sony were then to offer a 3-5 year guarantee outside of that, how are they going to police it, literally everyone that walks in holding a PS3 deserves to have it fixed for free. If not every single PS3 and Sony do ask for a reciept then there's no difference than what is offered now.

Retailers take liabilty for the 1% that breaks, it works well, you have a point of sale reciept, you have an agreement with the sales person, and that retailer has the ability to speak to Sony.

 

[painful fart]

this statement is inane.

Please explain to me why not all western car manufacturers are applying the same extended warranties as a lot of less known Chinese (+other Asian) brands.

I am looking forward to your answer.

 

[Tannhauser]

25% of the consoles they fixed using thier repair team broke within a week. They have a figure from sony saying 0.5% of uk ps3s have been returned, they spin it to the massive amount of 15000. In the uk you take your goods back to the retailer to be fixed for free, they talked about the cost for repair as if that's the only option. It's shit tv on a channel that gets public funding.

Co-sign.

yes, but only inside the warranty right? after watching the pretty horrible segment it seems clear that they are taking Kaz's statement of this being a 10 year product and saying "bu bu bu if it's breaking after a year then what?"

it's both silly and slightly interesting at the same time.

Silly in that Kaz was talking about the -platform- life span not the actual individual consoles itself

yet slightly interesting that he does justify the initial large price by pretty much saying you are buying into a 10 year product.

well... maybe mostly silly.

I haven't watched the BBC in any meaningful way in about 10 years and i have to say... i'm pretty shocked at how awful this was.

I believe the retailers' obligation inside the warranty is unrelated to the Sale of Goods Act. The Act allows a consumer up to six years after the purchase of a good to claim that the product was faulty (or should have lasted longer than it did) in England, 5 years in Scotland. You have to deal with the staff obviously, as they will inevitably try to fuck you off to the manufacturer when in fact the manufacturer has no legal obligation to do anything after the warranty period has expired. I can imagine it being quite difficult to prove that a PS3 should have lasted longer than it did, i.e. that the fault is with the retailer and not with the consumer, but those are your rights to attempt to do that.

It's frankly mind-numbing to know that people here are saying that Sony should offer a free extended 3-year warranty to match Microsoft. Won't you join us in the real world?

 

[DCharlie]

Please explain to me why not all western car manufacturers are applying the same extended warranties as a lot of less known Chinese (+other Asian) brands.

I am looking forward to your answer.

i want you to address my points about video games consoles first, then you can start an off topic thread about your fucking retarded analogy later.

(p.s. the simple reason is in the UK they SELL you extended warranties whereas the asian companies provide it as a value-added incentive :O who'd have FUCKING THOUGHT?!!)

(p.p.s. PS3s.... also made in china oh noes)

It's frankly mind-numbing to know that people here are saying that Sony should offer a free extended 3-year warranty to match Microsoft. Won't you join us in the real world?

so... after arguing that customer rights actually extend for 6 whole years for at point warranty , you then dismiss it all by saying we should join you in the real world where Sony don't have to offer you a match on HALF that time span?

*baffleton*

 

[painful fart]

i want you to address my points about video games consoles first, then you can start an off topic thread about your fucking retarded analogy later.

Yeah, that was the answer I expected, to bad if you didn´t get the point. I don´t know if you are just playing stupid, but I really hope so.

Edit to address the stealth edit: You don´t really get it do you? Most Western car makers have a known quality history as the Chinese brands in question don´t or it may Gasp! have a history of bad quality. See the connection?