Well at least we know who's to blame now.
http://www.eurogamer.net/articles/2011-10-03-bioware-ea-doesnt-tell-us-what-to-do
BioWare has a message for critical fans who blame the company's perceived inadequacies on its corporate overlords at Electronic Arts. "I always chuckle because we are EA, we're BioWare -- we're both, and we still have huge autonomy in terms of what we do," co-founder Greg Zeschuk recently told Eurogamer.
Zeschuk and partner Ray Muzyka cover a lot of ground during the sit-down, and the docs indicate that they still play BioWare's games despite delegating day-to-day development duties to various project leads. "Most of our games, before we ship them, we finish them several times. The Old Republic, we're probably at that level or higher, in terms of hours," Zeschuk says.
Your BioWare game has also been "supplemented" by market research (to check you want it); mock reviews at a development milestones (to get an outside critical opinion); and tested by normal people. "They're never wrong," said Muzyka of testers. "It helps you craft tutorials, to refine the flow."
http://www.eurogamer.net/articles/2011-10-03-bioware-ea-doesnt-tell-us-what-to-do