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Canceling a preorder from Microsoft Store is quite the experience...

Quiet:The Experience

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crozier said:
The worst is cancelling at Gamestop. I went in to cancel and refund a game preorder and the employee literally begged and pleaded with me...told me that it would count against their stats and get them into trouble.
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Classic technique. For a while Gamestop didn't bother me because one time I went in there I was like look guys we've been playing this song and dance for a while now and it never works so let's just be real and while they weren't like super thrilled about it I never got asked to put a warranty on my game or preorder something.
 
You know that you have to call them to change the payment method too? Even though you can add a new one on the site? And you can't remove your old payment method yourself from it..
 
Try canceling anything in Brazil and you will ask to everything to be like this experience you had.

They will try to sell you hall of their inventory with discounts, transfer your calling to many different sellers, and ask why each time you got transferred, with your full set of records validation orally, near to the completion they intentionally drop the call. You have to do it, like 6 times.
 
crozier said:
The worst is cancelling at Gamestop. I went in to cancel and refund a game preorder and the employee literally begged and pleaded with me...told me that it would count against their stats and get them into trouble.
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If a sudden rash (2-4) of people suddenly went in and canceled several pre-orders in a row at gamestop the employee would most likely be fired or would have massively cut hours. I think it is a automated process.
 
Reminds me of EB whenever I buy a game on launch day without a pre-order. "You should reeaaaaally pre-order next time, you're lucky we have 10 copies still!"
 
I agree with OP.

You are calling to cancel an order, not to give Microsoft a chance to annoy the living fuck out of you by making you listen to a sales pitch. Disrespectful.
 
Style Fox said:
Classic technique. For a while Gamestop didn't bother me because one time I went in there I was like look guys we've been playing this song and dance for a while now and it never works so let's just be real and while they weren't like super thrilled about it I never got asked to put a warranty on my game or preorder something.
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So was he fibbing?

I worked Apple Technical Support for awhile and I know that a single customer survey neutral or below destroyed my pay for an entire month...I'd literally lose hundreds of dollars off my paycheck. And it didn't matter the reason. The customer could write, "the advisor was awesome, I just think product replacements are overpriced" and it would kill my paycheck all the same.
 
Persona7 said:
If a sudden rash (2-4) of people suddenly went in and canceled several pre-orders in a row at gamestop the employee would most likely be fired or would have massively cut hours. I think it is a automated process.
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Ok, then this sounds similar to my experience with Apple. I fucking hate corporations.
 
I cancelled my preorder at the Microsoft store too. I had to call but had very good service, so I don't know what all this fuss is about. They never offered me any products during the call or ask me why I wanted to cancel.
 
Uh, that sounds pretty normal to me.

Given MS' history and your thread title I was expecting them to flat out refuse to cancel your preorder.
 
Dai101 said:
Because there isn't one. Or at least i don't see one. Can someone enlighten me?
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The OP made this thread to highlight the fact that he thinks that it is weird that you have to call the Microsoft Store to cancel a pre-order. There, you are enlightened my child. Go and be free.
 
A sales rep tried to prod you into making a different purchase while they cancelled a pre-order you'd changed your mind on. Wowee.
 
Sounds about normal. Go into a Gamestop and try not to punch the person behind the counter.

"Would you like to preorder this and this and this or that"

It's like a million questions just so I could pay off the rest of Killzone.
 
these guys are being evaluated on cs experiencie, handle time and coversion/retention rates.

not offering a retention offer could mean a qa penalty or losing his/her job.

so really, take your 5 minutes and go through the call flow. it does not take much.

source: i have cs experience
 
I've dealt with Nintendo, Sony, Microsoft, EA, Ubisoft, Blizzard, and Sega support people, and I've literally not once ever had a bad time with any of them. I have bad customer support over the phone, but never from a video game company. The worst it's ever gotten was an EA lady telling me to update my drivers and restart my computer to fix an issue in Battlefield 2 years ago, and having a slightly difficult time trying to explain to her I wasn't an idiot and well past that moment, but she eventually realized my knowledge exceeded her own and she transferred me to a manager that knew a bit more.

Oh, and after my PS3 went YLOD, getting a refurb, and having that YLOD on me a month after the warranty was up, and having a Sony rep basically admit-without-admitting to me that it was total bullshit that I couldn't do anything about it. Nice enough dude, it just sucked because I couldn't do anything about an issue that was totally their fault.
 
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